Dos Funny Frogs

Pretty much all of the negative comments on here are the exact same reasons I’m giving a one star rating too. They took a really long time cleaning our house and it didn’t get totally clean. In the end they had a bill in the hundreds for cleaning the kitchen living room and dining room and there were still stains on the living room floor. When I asked them about it they told me that their organic cleaning solution weren’t strong enough to get it up (or something to that effect) in fact they got super argumentative with me about that too. Eventually I went to the sink and got water on a rag and wiped up the stains right in front of them. This happened like four or five years ago but my husband and I still reminisce about how horrible they were.

Eek! Methinks not is right.
I had this «cleaning company» come out to clean my house after I had moved out of my apartment in order to get my security deposit back. They were supposed to clean my kitchen and bathrooms. Bathroom never got cleaned to my expectations, maybe getting rid of the soap scum is too high of a want? Kitchen… HA HA HA. First time they came they must have missed the floor completely, I got pictures from my landlord of a cockroach and dirt encrusted floor. After emailing this «cleaning company» they were nice enough to send out a «cleaning lady» to redo the job they had failed to do the first time. The second time, they must have tried really hard… they got the cockroach, but failed to get the dirt out of the corners of the baseboards. I have to call back in and complain again, I get told that barring a «miracle» that is as clean as they could get it. I will post pictures of the «the best they can do» and you be the judge of whether or not this is the best a cleaning service should be able to do.

Save your time, money and frustration. Their business model is seriously flawed. Instead of being quoted a price upfront, you have to pay per half hour and per the number of cleaners. Well, surprise surprise four cleaners showed up. In theory, the job should’ve been done quicker, right? Not the case. Instead I paid close to $ 400 and my whole house wasn’t cleaned. I had to cut it short or I was afraid my bill would’ve gone up to a thousand dollars. The cleaners asked me what were the most important rooms to clean. Call me crazy but should you have to pick and choose between a living room and dining room or should the whole house be cleaned? Additionally, I already keep a clean house and it’s neat. I felt like I was being scammed. I will never call them again.

I used Dos Funny Frogs for 6 months and would of kept using them if not for the owner, Alex. He cancelled/​rescheduled multiple appointments at the last minute and spoke to us (more like scolded us) as if he was doing us a favor & not at all like paying customers!!! When I first signed up he quoted me a price, which he tried to increase the day before the appointment which led you our 1^st confrontation. I wanted him on a Tuesday mornings & of course he said no problem at the time but they only came before noon one of the six times & only 3 times on a Tuesday!!! The cleaning crews were good but it was rarely the same crew so we couldn’t develop a level of trust with any of them, which is extremely important with this type of service! When I called to express my concerns he was consistently RUDE, OBNOXIOUS & IMPOSSIBLE to deal with!. Alex is a terrible business man & I am surprised that anyone uses this unprofessional service!!!

Wow, I am surprised to see so many negative reviews. Maybe I just don’t have as high of expectations as everyone else, but I think Dos Funny Frogs does a great job, especially compared with another cleaning service we had booked (they didn’t even vacuum!). I did deduct one star because occasionally some corners are cut and the quality of the service itself can be a little inconsistent (i.e., sometimes our couch and upholstered chairs will be vacuumed, other times not). But, I still think it’s a very solid value, the cleaning people are VERY nice, professional, and trustworthy, and of course I certainly appreciate not having to scrub my own toilets!
I also wanted to separately recognize Alex Suarez, President of Dos Funny Frogs. Not only has he shown extreme flexibility with my near-​constant requests for reschedulings, but when I called Dos Funny Frogs recently to cancel our bi-​weekly service due to the government shutdown (I am a federal employee) he offered to have people come and clean our apartment that week on the company’s tab! Stories like this just make me happy and are such a nice reminder that there are still good in people in this world. Thanks to Alex and Dos Funny Frogs!

I purchased a living social deal for this service as I had just had a baby and wanted to get the house cleaned top to bottom. The service was less than great. My home was not spotless and smelling clean as I expected, it simply looked straightened up and wiped down. If I’m paying you to clean my home I expect that it should be done at least as well or better than I can do it myself.

I hired Dos Funny Frogs for a cleaning prior to moving out of my current house. I have never used a cleaning service before, so I don’t have much to compare to, but I was not overly impressed. After providing a 3 hour window (1 – 4) the crew arrived just before 6pm. There was no call to inform us that they were running so late so we could at least plan accordingly, instead I had to call at 4:30 to see what was going on. Alex, the coordinator, is very nice, but was unapologetic about their punctuality and said they would be there by 5. they arrived at 5:50.
When I scheduled, I said that it was a move out cleaning. However, after the crew arrived, I received a call from Alex basically saying they didn’t expect their to be boxes in the house and had they not been 2 hours late, I would have been charged an additional fee because the crew had to clean around boxes (note that 2 of the 3 bedrooms were totally empty, and boxes were basically in 2 rooms). Neither the issue of boxes nor the possibility of additional charges was mentioned prior to the service (and I had paid my invoice up front)
Overall the cleaning crew was very nice and did a good job, however for the price and the punctuality, I do not think I will be using Dos Funny Frogs again.

I should note that contrary to the owner’s comments, I did not decline the offer to recieve credit for the voucher, to this day the only response I have ever recieved from them is in response to this review. Further I did not cancel my appointment but changed the time through the confirmation email as it instructed. No one showed up for either the orginal time or the rescheduled time. However, if they interpreted the rescheduling as an accidental cancellation, then good customer service would dicate that they contact me to confirm that a cancellation was in fact my intention. Instead they saw an opportunity to make a few bucks without the work.

Dos Funny Frogs has provided me residential house cleaning for approximately the last 8 months. I find their service to be of the highest quality and they are more than willing to go the extra mile for their customers. I would not use another cleaning service.
One great thing about them is they have a Frog Tracker that will let you know the day prior to your cleaning when you are scheduled.

For me, cleaning (especially baseboards and floors) = aggravating my back and arthritis pain …
My first experience with Dos Funny Frogs was when they cleaned an apartment that I was vacating a few years ago. They did a really great job … since that time I’ve had them clean my carpets and also do two household cleanings at my current apartment.
Their cleaning crews are pleasant, efficient, energetic and do a very good job.
Their prices are reasonable and the owner Alex gets involved in the process. I am arranging to have Dos Funny Frogs clean my apartment monthly — it is well worth it for me!

I really wanted to be head over heels for Dos Funny Frogs, but sadly I wasn’t. They offered what I was looking for, complete cleaning from top to bottom, but fell short on delivery. The first crew arrived, friendly and eager to please but the stove, refrigerator and ceiling fan looked untouched. After expressing my displeasure Dos Funny Frogs came back. A new crew showed up & they seemed pleasant enough but unprepared. I provided SOS pads for the stove as they just had hand towels and to get this job done, you needed more than hand towels. The ceiling fan still went untouched as they didn’t have ladder tall enough. I appreciate the fact they returned to reclean the stove but I don’t think I will use again.

I researched online and called to make an appointment. I was so happy to find a cleaning service!!! I specified the areas I wanted cleaned. I was at work at the time of the service.
They charge more for appliances. I paid the charge for my stove to be cleaned. When I arrived to my apartment. The best way to describe it… It looked picked up… not clean. I called the service back about the oven. Clearly it had not been touched at all, I figured they forgot about it. The owner was very offended when I complained about the stove. Instead of offering to come back he went on and on … That his service would never forget to clean something, went off on a rant actually. When someone else called and actually offered to come back and clean, I did not feel comfortable allowing the service back in my house. You tell me off and then I am supposed to let you back in to do a jhob you could not do the first time? no thanks. I took several pictures and emailed them to the company. A few weeks later they sent me a ten dollar check. I ripped it up, I should have told them what they could really do with that check… lol

First time using cleaning service — I got a living social deal. Even $ 40 is too much for this service. My bathtub still had a ring of dirt around it! Are you serious? The lady that made my bed put a pillow case over my pillow sham. I spent 25 min looking for the pillow sham before the lady left. She told me she didn’t need to steal a pillow sham, but I had no idea where it could have disappeared. Finally realized it was under the pillow case.
Overall, very sloppy. Coffee table (which is glass) still had dirt on it. If you can’t clean a coffee table then forget about thinking the rest of the place is clean. Save your money and time!

The ratings for this business speak for itself. They steal $ 400.00, say they investigated it, and tell you to get lost. Their thorough investigation was calling the insurance company who advised them to tell me to get lost. Reporting it to the police did nothing. What is the meaning of being insured and bonded? Does it mean that they have a license to steal and rob? How are they «committed to customer satisfaction» when they steal $ 400 worth of money and personal property and offer you a free cleaning (worth less than $ 100) where they can steal some more from you? Unfortunately, in today’s world, criminals are so protected that it is the victim that has to suffer, grin and bear it. If you want to use their service, make sure you have three or four of your friends there with camcorders recording the entire cleaning. When they steal from you, you will have the video evidence needed so that the police will get around to doing something.

I’ve been using Dos Funny Frogs for a few months and I really like it. First off, they’re cheaper than anywhere else. Second, the quality of the cleaning is very good. Once you get it down to a system you just get home from work and your house is clean. The first deep clean cost me about $ 120, and the additional cleanings (that I do every two weeks) cost about $ 82. $ 82 a month to keep my house in good shape is well worth it to me.
They’ll call to confirm your cleaning the day before, and they’re very flexible on short notice. I’ve dealt with Alex, the owner on occasion, and he’s a good guy. I’ll keep using this service.

twice now dos funny frogs has screwed up my initial appointment, for which i had to miss work, and they weren’t particularly concerned either time about their screw-​up. i can’t say much about their cleaning, as they’ve never successfully come to my house, but i can say that they don’t seem to like to acquire new customers!

I do not like to clean and I do not like to be made to feel bad about it. After a truly horrible experience with another cleaning service (complained that it was hard to park, increased the prices while at the house, told us our house was «really dirty), I was a little nervous to try out Dos Funny Frogs. I had seen their crews a few times in my neighborhood, so I checked out their website and completed a form to receive a free estimate. My husband and I live in a smaller rowhome in Bella Vista, with one and a half baths, but we do have a cat. Dos Funny Frogs came back with a very reasonable estimate. They were amazing — called to confirm, had an online tracking system of where the crew was, and stuck to their estimate. My husband met the crew at our house and said they were in and out and knew what they were doing. I am very pleased with the results, do not feel like I got ripped off and cannot wait for DFF to come back! THANK YOU!

Hate to have my first review be a bad one but Dos Funny Frogs really let me down. I hired them to clean my house after I’d moved out so that it was in good shape for the incoming tenants. Customer service was poor. The job they did was mediocre. They showed up at 5pm after I scheduled for 1:30 — 3:30. Apparently it’s my fault for not telling them I had something to do after the scheduled time! They ignored my official complaint, so guess I’ll just post here. Surprised they get so many great reviews, maybe I just caught them on a bad day. Maybe they are more of a service for upkeeping a place and not doing move-​out cleanings. Wish they told me that when I scheduled the appointment, woulda saved me a lot of time and aggravation.

These guys are great. They’re great at what they do and have a lot of options for what to have cleaned and to what extent. They’re incredibly accommodating and can usually schedule on pretty short notice. I love the Frog Tracker — you always know where they are and how they’re running and they’re great about keeping in touch by phone. The one time they were running late they kept in touch with me which made things a lot easier.

I have never used another cleaning service before, so I have little to compare Dos Funny Frogs to. In the past year I have used their services twice… both times the customer service was poor & the cleaning was not up to my standards. The first time I called upon Dos Funny Frogs, was to have my house cleaned prior to my wedding rehearsal dinner being held at my house. Even after calling a day in advance to confirm what time they would arrive (8am)…they still showed up late (1pm) the SAME time the caterers got to my house. Needless to say, mass chaos & confusion ensued. I was not able to properly inspect the cleaning done. I spoke to the owner shortly afterwards to complain about the timing, Alex had no real explanation or solution. I decided to give them the benefit of the doubt, we all make mistakes from time to time… so I hired them to come out again. I specifically asked for the baseboards to be cleaned. I came home, first things I noticed was that the baseboards were all untouched. As was the one & only end table in my LR… still covered in dust. Upstairs in the bathroom, the shower ledges still had soap scum on them. I had to completely re-​clean my bathroom & dust surfaces. Needless to say I have not used their services again.
I stil receive MANY MANY emails from them. including one today asking for a review on Unilocal