CVS/pharmacy

Im offering an unbiased review as a local using this pharmacy for the past 7 years. They do a good job of dispensing accurately, providing the right info/​advice when requested, and a decent job of dealing with all the crazy crap involved in the current tangle of prescription drug benefit programs. Sometimes I have to wait in line for this good service, and that’s just life these days. Yes it’s frustrating, but cost containment in HC is here to stay.
I also happen to be a licensed provider of healthcare, specialized and appropriately boarded. The reviews on this site for this pharmacy are a bit slanted based on my experience over the past several years. Never been given expired drug, never given the wrong drug, and I can’t say I’ve noticed any attempts to overcharge as mentioned in other reviews.

I can’t help but write a review to channel my frustration at this pharmacy.
As a healthcare worker, it kind of breaks my heart the stark contrast between the highly detail oriented, compassionate care my co-​workers and I provide ²⁴⁄₇ v. the complete and utter incompetence I experience here. The american healthcare system is so broken.
While most of the people working here are lacking with their social skills, they’re generally nice people, but unfortunately the critical thinking aspect is SO not there — which comes down to an issue of safety when talking about pharmaceuticals.
I have had them attempt to hand the WRONG prescription to me and tell me it was the same (Vitamin D2 v. D3). Order the WRONG thing despite having the correct information (a lotion v. a cream). Worst of all are the erroneous insurance issues. I have been charged full price once because they didn’t run it through my insurance first (I corrected them when I got my absurd total charge). I have been told they don’t have my insurance card on file EVERY TIME. And I have been told medicine I have been prescribed is not being covered by my insurance and needs to be changed to a different medication by my prescriber or I have to pay full price (discovered false by taking the prescription to another pharmacy with no problems). It almost makes me wonder if some sort of false play or scam is at hand, but these people don’t seem clever enough for that.
Everyone else seems to be having a problem with their scripts too while I wait (there is always a wait), and people are always calling in sounding angry. I shudder to think of the situations in which people who don’t know any better are taking the wrong medications and/​or paying exorbitant prices. I will now HAPPILY shun convenience to walk far out of my way to avoid being taken care of here.

This pharmacy is so so so so so bad. They lose prescriptions, forget refills, take at least 20 minutes to acknowledge you. My roommate had the same problems and had to move to a diff pharmacy. Awful.

One star because there is no option for –20.
For me excellent customer service is THE thing that I expect most from a retailer. Why? Because it does not cost them anything and it is easy to provide, so there are NO excuses for not providing it. NONE. Excellent customer service is the best bang for your buck.
However, it is getting more and more difficult to find retailers intelligent enough [or who give a damn] to realize this. I had a manager? at this store start screaming at me yesterday because I dared question why they would line a product up behind multiple sale signs for $ 2.99, and then charge the customer $ 5.49 at the register. Seemed a legitimate question for a customer to ask.
Walked out [not the only one]; won’t be back. Not only that, I’ll probably avoid all the other CVS stores as well, just in case this is the norm for them.
BTW, for those of you who go there simply because it’s close to where you live, there is a RiteAid @ 801 S. 9^th. If you don’t mind a little travel the Walgreens @ 18^th & South st. is awesome – FIVE stars when it comes to customer service. Go there if you want to experience what it’s like to be appreciated for the fact that your hard-​earned $$ is what keeps the store in business. If you’ve been trading @ this CVS, you will probably be dead to that possibility by now, but try it.

Put plenty of money in the meter. The Pharmacy at this location is very unorganized. They take several days to fill simple prescriptions. I always have to come back again, sometimes a day or two later and its still not ready. I end up waiting for them to enter the RX and fill it. Its best to call ahead before pick up even if you have given them extra time. Call ahead and plan to wait when you arrive.

I walked in this afternoon into this store, that I’ve never been into but ah it’s by my work so I went to grab a quick bite and drink, when I was greeted by the sight of a CVS staff member, named Erika via the name tag, yelling at a woman and telling her she wasn’t talking to her anymore because she «didn’t like her attitude» and then gave her the «don’t talk to me» hand. One look at that and I walked right back out the door. I firmly believe in first impressions, and this place looked like a pit. I don’t need the drama and I sure don’t need to be dealing with her!

This one star review is for the pharmacy only. They are the absolute worst. There has not been a single time that I’ve come here and had my prescription filled quickly and efficiently. There is LITERALLY ALWAYS a problem. They never have what I need and it usually takes them 30+ minutes of me waiting around to figure it out. After today, I’ve decided it’s worth going ~10 blocks out of my way to get my scripts filled at a more efficient pharmacy and save myself some stress.

Wow! It can’t get any worse! The super trashy manager got on her coworkers cell phone to scream loudly at someone and drop a ton of F-​bombs while there was a really long line. Another time there was a line with no one behind the counter, SAME manager screams for one of the workers from in front of the counter and told her that there was a line and she needs to get behind the counter. She should have gotten behind that counter herself to help! Ugh!

This CVS on South Street is a typical example of a center city chain drug store and generally meets all of my needs.
A recent insurance change at my job mandates that prescriptions be filled through CVS. Since this is the closest one to my house, I have become a semi-​regular patron. True — it has many of the inconveniences found in pretty much every city store. They have limited stock… because people steal shit. They set up a circuitous barrier at the entrance of the store… because people steal shit. Many items are unexpectedly under lock and key… Any guesses why?
Honestly, I don’t rely on drugstores for most of my staples since
is so easy and cheap. My interactions have been mostly with the pharmacy, and so far they have all gone smoothly. They have never not had my medicine, though I have not needed anything particularly exotic. They pharmacists and assistants are friendly. The times that I have gotten there before my prescription was ready (when coming right from the doctor to get something that was phoned in), they immediately did my order next since no one else was actively waiting. If I have a few more consistently good pharmacy experiences, I’ll probably even add a star.
I don’t ask for much from a drug store, and this place gets the job done.

Wow, I’m really surprised with all the bad reviews. Maybe upper management got the message, and retrained and hired new staff. My experience has been quite the opposite.
This has become my regular pharmacy, and I am extremely impressed with the efficiency and pleasantness of the Pharmacist’s and their assistant’s. They are always very helpful and quick about getting you in and out.
The front of the house staff is also very nice and helpful. No attitude or miserableness. This CVS is one of the best I’ve ever used.

If I could give zero stars I would. Their pharmacy didnt call and tell me my prescription wasn’t available there, so when I showed up for my time to pickup, they didn’t have anything for me. I was promised delivery of my script the next day so I came back. They obviously never received it because they tried to supplement it with SOMETHING ELSE without telling me, while it was well over 100% more in cost. It was not only the wrong prescription, but it was a different strength, so anything could have happened.
INSANITY.

I don’t go here often since I don’t really use any mainstream (read: toxic) household cleansers or skin/​haircare products. But sometimes I need random stuff from CVS… nail clippers, gellin’ insoles for my shoes (which are awesome) and it’s conveniently located between my apartment & Whole Foods & Yoga Garden.
They pissed me off when they never bothered to call me to tell me my pictures were ready. I just happen to be the kind of person who tracks my packages compulsively. Otherwise, I’d still be sitting here with empty picture frames. And the guy just kind of shrugged & blew me off when I asked about this phone call I was told I would receive.
But then today, the girl who rung up my nail clippers & insoles asked if I had a reward card, and when I said no, she just GAVE me one… I didn’t have to fill out any nonsense paperwork, she just handed me a little card & I got $ 5 off! So. Raised to 3 stars… best I can do for a CVS.

I stop here at least twice a week because it’s right on my walk home and always has what I need. The prices are average, if not a little on the high side for some grocery items but if you need groceries, walk to Superfresh next door.
The cashiers are always super nice and friendly, however there aren’t enough of them. When I get done work at 4, there’s always a line at the registers. It would be nice if they would maybe overlap shifts in such a way that there are a couple cashiers on during the busy hours. But the long lines will never keep me from coming in here because I’ll always need something from CVS.

I agree in some respects with Liz F. but there are a few draw backs to this location.
No public restrooms, not ever for paying customers, there should be a law against that.
Warm soda 1.25L $.99, cold 20oz $ 1.79 ugh…
When checking out I realized I didn’t have my loyalty card so I told the clerk a possible phone number it could be linked too, no dice. Tried again, she fumbled the number a few times even though its only 10 digits and I was speaking with clear phone number cadence — nothing. So I asked if I could use the store card to get the discount on the item I was getting and she said, «oh, that comes off right away» Well gee, why would we be here for a minute and a half trying to enter a loyalty card when it isn’t even needed? Strange.

Everyone is hating on the CVS way too hard. I live close to here and would probably regularly die without its convenience. As for the store, they have everything you need from cotton balls to cat food to dinner. Is the line sometimes 5,000 people long? Yes. But, you’re in a city of 5 million people. The line will always take longer next door at Super Fresh.
The employees that work here are hilarious and always pleasant. In two years, I’ve never had an issue with any of them.
Minus one star because the actual pharmacy at this place is horrible. The service is slow and there’s always a problem. But, you should go to an independent pharmacy if you want attention and care. That’s a no brainer.

I hate CVS’s. The store is so nice and organized and inviting. The prices are good. You’re tripping down the aisles picking up items you didn’t know you needed in a blissful shopping haze.
Then you go to check out and it all comes crashing down. Black clouds of poor service and death replace the happy shopping haze of just a few moments ago.
CVS (all of them) is the most inconvenient convenience store around. I recommend you find a Rite Aid instead.

Significantly understaffed, long lines, slow customer service, very inconvienent

This was the worst shopping experience I have ever had. In fact, I began to get a migraine while the store MANAGER checked me out because he was so rude. I can’t believe he has a job at all. Stay home dude. Stay home.

I’m so mad Alex M beat me to first to review since this isn’t even his CVS it’s mine. JERK… oh sorry, right the review.
OK, so this is the CVS in walking distance to my house. I have been using this CVS since I moved into my place 4 years ago. Can I just tell you that this is the worst CVS on the face of the planet? that every time I try to get anything done here (like a prescription… a suggestion… someone to answer the phone) it is basically the worst customer service interaction I have every month.
.
It’s like Groundhog day in there, I literally have the SAME conversation every month.
Hi I’m hear to pick up RX for Mary S. (then I wait) then they aren’t there, then I tell them I called and spoke with someone, then they look at me like I’m an idiot, then they look some more, then maybe the find them, then maybe they say, yeah you didn’t have any refills left, then I tell them my doctor called, then they look in my file and say that they contacted my doctor but he never got back to them. Even when I know that he has, because I called him to check first and the person who faxes the prescriptions (who’s no liar) assured me it had been done.
Why would I put up with this kind of complete and utter incompetence? seriously, I don’t know. If this was a restaurant I would have blacklisted it years ago. I think it really all had to do with the relation of how close it is to my house (2 blocks). However, after my most recent experience, as I call it– Groundhog Day, version 7.0– I’m done and switching to Walgreens– which the doesn’t really have any better reviews (or any at all) but hopefully this will help.
peace out CVS. don’t let the door hit you on the way out.

To put it bluntly: the service at this place sucks.
Right now you’re probably thinking, «Well, of course it does. It’s a CVS.» Yes, I understand, but this place falls below even the exorbitantly low standards I’ve set for CVS service. Mind you, my other local CVS has lost my prescriptions before, put them on the wrong insurance plan, and one of the employees is an awkward kid from grade school that I cringe at the thought of talking to.
I’d still rather go to that one than the South Street location.
A good friend of mine in the pharmaceutic industry tells me that CVS has a poor repuation. Stores like this are the reason. I can’t recall a single time there hasn’t been a flub on prescriptions. Forgot to fill it? Oops. Didn’t receive a call from your doctor? Sorry. «Are you able to come back tomorrow?» Lather, rinse, repeat. Add to that a dash of attitude by the chief pharmacist, you’ll leave wanting to knock the entire Nasal Decongestant aisle over.
This is addition to the poor stock of items and long waits in line (regardless of how many people are in it).
Walgreens power!