CROW: Computer Repair On Wheels

I had an absolutely wonderful experience with John at C.R.O.W. My computer was dead and wouldn’t even turn on. He called me back within a few hours after I left a voicemail and actually came to my house to pick it up the next evening. He arrived promptly at 8pm, when he said he would. Called me that night to give me an update, then called me the next day to say it was fixed and ready to go. He even drove downtown to meet me at work to drop it off (and he even gave me a free laptop case to carry it home in). On top of installing a new hard drive into my computer, he installed windows 2013 and a great virus protection program (for free!). My computer is running even faster than it did the day I bought it. I have nothing but good things to say about this company. Prices are super low compared to best buy, service is prompt and he goes above and beyond. I’ve already referred my girlfriend to get her computer fixed by him. Thanks again John!

Well,
Do they come to your house pick up your laptop and fix your issue for you in like 2 days?
yes
Great on the phone with info to help you out with all your questions (On Sunday)
yes
If you have a budget help you out with the right budget plus juice the Laptops up with latest OS and a antivirus you don’t have renew
Yes
Don’t know what other peoples problems were with them, but I had nothing but positive. Thumbs up

As an update, I’ve tried to work with John several times since that first meeting, and he has been inconsistent – forgetting appointments and being inexplicably vague about services.
I’m not sure what’s going on, but until he gets this worked out, I wouldn’t use him or recommend him. Too bad. In the beginning, the business showed a lot of promise.

I just spent 7 hours waiting for CROW, so I’m not a happy camper.
Last week I called and made an appointment for today between 2 and 2:30. I called John around 3:45 to see where he was. Somehow he had me in his schedule for tomorrow. I specifically remember him saying «next Friday, right? not this Friday?» (because I had called on a Thursday). And I said «yes, Friday 5÷31». Don’t know how it gets any clearer than that.
So I gave him the benefit of the doubt, it was a miscommunication, and believed him when he said he could come by after his last stop at 6:30. Still hadn’t heard from him by 8:30, not even a call to let me know he was running late. So I gave him another call to tell him I won’t be using him after all.
Lousy service.

I recently had an issue where my computer was making this sound from my desktop that sounded like a plane revving the engine and taking off. Being concerned I wanted a repairman that would come to me due to my schedule. I CROW through Craigslist and gave him the good ol’ college try.
Anyway, I spoke with John who was professional and cordial. I asked him where he went to school and he has a Drexel degree and has been in the IT business for about 10 years, before he got the entrepreneurial bug. WIth that, I felt better about my selection. Me being skeptical, I’d at least like to know that my technician is experienced.
Anyways, I called, we spoke and set up the appt. He came by, ON TIME, in his white van, which is his office on wheels. He wrote up the paperwork, and took the pc to assess that awful noise. He had it back for me next day!.That’s a great turnaround! In short, the internal fan that was problematic and replaced. Noise was gone! I also had a spyware check and John found a couple nasty trojans that were bogging done my system. He showed me printouts to prove it. He had an antivirus to offer me and I took that deal, because I won’t have to renew the license year to year. Its a one shot deal. Score!
In the end, I was satisfied with my business with John from the CROW. On-​time, done in reasonable time, was not a waste of time. And didn’t burn a hole in my pocket! I had a bad previous experience with the Geek Squad from Best Buy. I think they’re overpriced scam artists personally when I took an old laptop to them. They’re about 30−50% marked up vs. CROW. Never again at BB. I would do business with John at CROW again and would recommend him to fix any computer issue.

A brilliant service. CROW is better than Geek Squad, hands down. They are mobile, they come to you. Not only is the service awesome and innovative, but I also follow these guys on Twitter and they share great tech information. They are not only an excellent resource for help with your hardware/​software issues, they’re a resource for information too! Don’t call anyone else… Call CROW!

CROW has it figured out. Fast, reliable, and most importantly, knowledgeable. The prices are more than fair (cheaper than the Geek Squad), especially when you take into consideration that you don’t have to go anywhere. They come in their «mobile office», pick up whatever needs to be fixed, and then come back to personally give it back with the problem (s) solved. I was very pleased with the turnaround time too. Keep CROW in mind the next time you have a computer problem. You wont be disappointed.

A fantastic service. Super convienient, fast and way cheaper than Geek Squad. They come right to your home or office and solve your problems. They came to my office and fixed my computer and set up a network. Then they came to my house and fixed my laptop. Awesome