Colors & Bottles LLC

I signed up as part of a group from work. I had to cancel due to unforeseen rehearsal change. Its been several weeks now and I have not heard a word back from the company, nor I have received a refund or a voucher to reschedule.
I contacted
with no response what-​so-​ever.
Also, when I finally contacted the location where the event was held, I was told they have more trouble with their organization (
) and they were not having them back. They gave me the email address of someone at colorsandbottles, but no response.
My work group felt the class was unorganized, no aprons, and little instruction. Instructor was nice and all but the experience was a disappointment.
I just want my refund.

Made a booking for a class on 8÷2÷14 at Tabu and waited for an hour before leaving because no one showed up from Colors and Bottles. At least 12 people had signed up and were there along with me. No call or email was ever sent canceling and I have not been contacted with an explanation. Would not recommend to anyone

If I could give less than one star I would. We rescheduled this and when we arrived the featured painting was not the one we had chosen and registered for. It wasn’t even similar. Turns out the person who knew how to paint what we wanted to paint quit. Instead of contacting us and letting us know they just assigned a new painting assuming it would be fine. I spoke with the instructor who told me someone would contact me. No one did. So I waited a week and contacted someone via the chat option on their website. I asked for a refund. I was put «on hold» multiple times and was finally told this was a matter the CEO had to address. I was told she’d be in touch. A week goes by. Nothing. I sent an email to the company, outlining all of the above. That was a week ago. Still nothing. I just want my money back so I can forget this company exists. If they keep treating people this way they won’t be around much longer anyway.

I am absolutely appalled by the customer service at Colors & Bottles. I attended a painting class as a fun and unique way to unwind and try something different. So much fun, in fact, that my friend and I decided to purchase vouchers right then and there for another class at a discounted rate. The instructor took our money, handed us vouchers, and told us we were ready to sign up for another class. Hooray! Right? NO.
Full of excitement, I went to sign up for another painting class! To my horror, I realize that to register, I need a voucher code — that isn’t on my voucher. I use the chat feature on the website — no response. I email the information contact provided — no response. I call — no response. I email again and again and again. Do I really have to tell you what happened next? (In case you couldn’t guess — NOTHING).
Finally, months (yes, literally months) after numerous inquiries and pleas, someone from C & B emails asking «Have you received a code yet?» To which I promptly replied, «No, I have not, please send me a code to use.» It’s been over a month since that correspondence alone, and I’ve heard nothing.
Colors & Bottles will apparently take your money and run. Terrible, horrible, ludicrously bad customer service. I’m still waiting for my code…

I am really disturbed by the manner in which this business is run. There is a lack of professionalism and an extreme disregard for customer service. My statements are based on my experience trying to take a class posted on their Philadelphia calendar. Weeks ahead of time, I signed up for the class and cleared my schedule. Just two days before the class date, I received a short email telling me that the class was cancelled without so much as an explanation as to why. (My belief is that not enough people signed up for the mid-​week class so they decided to cancel the class instead of having to pay an instructor and the venue to hold the class for just a few people.) I was really turned off by how they handled the class cancellation so I didn’t want to go to the trouble of signing up for another class. When I asked for a refund, the VP of customer service & events refused. I pointed out that if the situation had been reversed, I would have had to give 5 days notice (as stated on their website) to cancel my reservation for the class, and in this case Colors & Bottles only gave 2 days’ notice. I then stated that since Colors & Bottles had not given me the courtesy of canceling the reservation with 5 days notice, it seemed reasonable that the entire contract should be rescinded and I should be given a refund. The VP did not even respond to my argument.
At this point, I’ve asked them to send me merchandise (an easel on their website) instead of giving me another class. Let’s see what happens.

Popular concept, easy to book but unorganized. They didn’t have enough aprons. The canvas wasn’t even on a wooden frame (just a flat board that you can’t hang). The bar was so loud that we couldn’t hear the instructor. The space was cramped with not much area for movement between you and the artists next to you. Their execution was just sloppy. Overall, it’s still a fun time if you can look beyond my points above.

This is probably one of the most poorly run businesses I’ve encountered in Pittsburgh. I purchased two seats to an event at S Bar in June. The event was cancelled only two days before it was set to take place. My guess is they couldn’t sell enough seats. They then told me I could pick a replacement class, but I’d have to email them with the painting name, date and location to reschedule. After watching their site on and off for three months, I finally found a painting I wanted, and it appeared as though they had seats available. I sent an email and was not contacted until two days later. They said «Unfortunately, this class is full. You’ll have to select another.» The class wasn’t full when I sent the email, and they’ve refused to give me my money back. If you want a class like this, I’d urge you to go to Paint Monkey. They actually know what they’re doing.

I haven’t actually gone to my class yet, so I’ll leave two stars in case it’s a good experience. I took advantage of the Groupon deal because I went to a similar class in another city with friends and had a great time. Painting is a hobby of mine, but my friends aren’t so artistic, so these classes are a good mix for us. My groupon is about to expire at the end of the month and I haven’t been able to sign up for a class! They only have a handful of classes during the month — August only has four classes! Of the available classes, I’m not a fan of many of the paintings. Between making the limited selections available work with my schedule and a friend’s schedule, and not wanting an ugly painting, I’m left with an expiring groupon. I finally figured out a date that worked about two months ago and the site kept saying to check back to sign up, then when I finally could sign up, it was sold out.

This is one of the WORST companies I have ever dealt with. I tried to book an event for my sisters bachelorette party with colors and bottles. We wanted a specific location– which is why we choose this company (colors and bottles). The event «coordinator» called me TWO days before my event telling me that the location was over booked (which we booked 5 MONTHS previously) and we were unable to have the party there any more. She said she would help us to fix the problem, she did not help us at all, didn’t work with us, would not even give us a discounted price. Then I tried to call the company about 15 – 20 times and sent at least 10 emails the day before the event trying to cancel the event and no one got back to me until FRIDAY night– when our event was Saturday. They finally agreed to give us our money back since everyone had already paid, and our deposit we put down months earlier to «reserve our space at the location». We didn’t receive our deposit of 150 $ back until a month later after I sent many emails about it. Terrible customer service!

Let’s start with this: I am not an artist. I don’t try to be one and after attending this painting class, I’m not holding out on someone buying my painting.
I went to this class because of a Groupon offer. I intended to take my lady friend there on a date. We always spoke of trying something new compared to our normal feeding frenzy at whatever new and hip eatery has opened. I knew she had done something similar to this, so I figured why not?
We arrived on time and Leah, our host and painting guide for the evening, greeted us and immediately made us feel warm and welcome. She instructed us to find a seat that we’d enjoy, grab a drink, and relax before we got underway. During that time, we mingled with other patrons.
Leah began our 3 hour guided lesson. She was energetic, sweet, and honest about peoples’ work, but never degraded us. We had the freedom to try something different and had a chance to break out of the shackles of 4^th grade art.
Regarding the equipment: some people have complained about the cheap paint, the lone paper towel, the old brushes, etc. As a non-​artist and a Groupon lover, I’d have to think that much of their initial business is from new customers exploring a Groupon option. I didn’t care that the brushes were used. Most artists reuse brushes. When I needed another paper towel, I did something novel — I asked. The paint was a quick drying acrylic because, let’s face it, we’re not painting in oils like Picasso and don’t have the luxury of an artist’s loft to store and dry our paintings.
Overall, I had a fantastic time. I am not an artist, but enjoyed myself immensely and will definitely sign up for another event. If you want to attend one of these events, don’t go in with high expectations for equipment. You don’t need fancy artist equipment to have a few drinks, paint a decent painting, and enjoy the company of friends new and old.

My fiancé took me here as a birthday present, and even though the overall experience was fun (good company!), I would not waste the money again. The paint was cheap, the paintbrushes were old (mine had wet paint on it, so I had to clean it off before starting), and we were painting in the basement with very dim lighting. We were also only given one piece of paper towel, which was not nearly enough! The biggest thing was that we both felt very rushed throughout the whole experience, and not relaxing like we thought it would be. We are always excited to try something new, but this did not live up to our expectations!

This place is like a traveling Paint Monkey… Only the canvas is not really canvas (It is one of those flat boards that you can’t actually hang up). The painting isn’t drawn on, and they do not give enough instruction for someone that doesn’t know how to paint, and the whole thing seems VERY disorganized (they didn’t ask us for proof that we paid, or even our names).
Overall, I was pretty disappointed :(Sarah S and I went to the one at the Beerhive. They had us seated in the loft area at round tables. So, with these huge canvases set up, sot only could you not see what the instructor was doing, or hear what she was saying (because of the noise downstairs), but it was super dark AND I couldn’t see or talk to Sarah S. the whole time …
Why would you want to go to a painting class where you can’t even talk to your friends, see your painting, hear the instructor, or see what she is doing. Blah. On top of that, there just wasn’t enough room on each round bar table for 4 people with 4 canvases, so we kept knocking things over.
I really wish they would get their shit together, because it seems like a great idea, but unless someone else reviews them saying they have changed, I won’t be going back.

I had to start up a Unilocal page for this business because of what happened at an event this weekend. Colors & Bottles basically hosts small painting classes around the city. We went to an event because we found a Groupon for it, and thought it would be a nice afternoon activity for our group of friends. The event was nice and relaxing, and the people running the show seemed accomodating enough, but the paintbrushes were old and stiff, they were short on paper towels, and wouldn’t let us clean out our water because they didn’t have any more? They couldn’t go fill up a pitcher in the restroom?
Anyways, all of these things are forgiveable because the overall painting experience was nice and we all left with a decent painting. HOWEVER, while we were in wine bar letting our paintings dry, my friend’s belongings were ALL STOLEN from the basement. Yes, they should not have been left unattended, but it was an honest mistake and we were told to leave that area by the directors of the program, so we didn’t think anyone else would be in that area for a long time. The only other people in the area were members of the small painting party of maybe 15 people.
The director, who has the e-​mails and contact information of all attendees, said that she would send an e-​mail out to everyone. SHE NEVER DID. The wine bar employees also didn’t bat an eye at this. SO EXTREMELY SHADY. I am not pointing fingers at anyone, but it was obviously 1 of maybe 10 people who committed the theft, and the director of the program could have done more to put as at ease that the items would be found. Where is the integrity of this program, and why would we ever want to come back if we can’t trust the people running the show, or the people running the bar upstairs. The items that were stolen are long gone at this point, and my friend filed a police report and returned to the bar a few times, but it left a very unpleasant taste in our mouths, and I would never attend an event with this group again. Nobody should ever leave their items unattended in Philadelphia, but this would have been the last place on my list of theivery risks. It was a weekend painting party, for goodness’ sake!