CID Entertainment

My husband and I attended the Kenny Chesney Big Revival Concert last year and purchased the VIP Package through CID Entertainment. This was our first time as a «VIP» at a concert and we had a great time! CID made it easy — from the ticket purchase, response to our follow up questions and check-​in. Our seats were great and the access to the Sand Bar got us to the front row. The beach towel they gave us was a fun gift that we have been able to use on many occasions — more fun to use and talk about the concert/​experience with people than to save it.
I’d highly recommend CID Entertainment and plan to use them again for future concerts. Getting great seats is tough for big productions and CID makes it a breeze!!!

Terrible experience. They organized the Kendrick Lamar concert in Chicago, and we had VIP tickets that included a poster, 2 shirts, and a signed vinyl. The poster was decent but a middle schooler could have made better looking shirts. They clearly went with the cheapest option possible. The signed vinyl wasn’t available at the concert so they were going to ship it to us instead. That’s a fine idea, except it took them 2 ½ months actually send them out. And during this time, there was minimal contact and no explanation as to what was taking so long. As someone else posted, our vinyls also arrived damaged. And although they advertised signed vinyls, they sent a vinyl bent corners and a signed piece of paper. If I knew that’s what they were sending, I could have just went out and bought a decent condition vinyl. Overall this company has very poor communication with their customers and clearly tries to get things done in the cheapest way possible. Definitely no quality service here.

Attended a concert that was promoted by CID Entertainment. I ended up paying extra for VIP since GA was already sold out. Not a huge problem… yet.
An hour before the concert, I get an email saying that the vinyl included with VIP would not be available at the show and would be mailed later that month due to production problems. Seemed odd that they figured this out 60 minutes before the show starts but again, I was willing to look past it since I was excited for the show.
I get there and receive my «grab bag» of stuff: two insanely cheap/​thin shirts that they didn’t even have in our sizes. Concert itself was great, but I credit that to the artist, not this terrible business.
A month goes by and no mention of the vinyl. Finally I received an email saying that it would pushed back to mid-​Dec. At some point between Christmas and New Years, I emailed CID Entertainment to see if the vinyl had already been sent, or if there were still delays. When I finally received a response, I was given a generic «soon».
Finally in early Jan, I got an email saying that the vinyl will be sent out in the next week or two. As of writing, I still haven’t received anything. A friend of mine who attended in another city has received his, although it was not autographed as advertised. Still waiting to hear for CID but so far there operation has threatened to ruin an awesome experience from the artist. Not feeling hopeful…

***Update
I finally received my merchandise 2 months after the show. The vinyl was a.) damaged when it arrived and b.) was not even autographed as was outlined in the package description (instead they included a piece of paper with the album cover that was autographed). The two t-​shirts look embarrassingly bad. I hope CID goes out of business ASAP!
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Awful, there is nothing VIP about their experience. I purchased a $ 350 VIP package for a Kendrick Lamar concert back in November. The package was supposed to include t-​shirts, signed vinyl, meet and great with the artist and early admission to the venue. I got to the venue 2 hours early and after a lot of confusion about which line I was supposed to stand in (CID organizers were not helpful) I ended up waiting 40+ minutes in line just to get my pass and be told that I would be receiving my merchandise in the mail (instead of at the show as promised). The funny part is that there was no line for the general admission tickets so I actually paid extra to stand in a longer line. By the time I got inside the venue the line to take pictures with Kendrick was closed off and I had to argue with security to let me in. Now it’s almost been 2 months since the concert and I still haven’t seen my merchandise. CID has done a terrible job of organizing the event (making VIP wait in line for passes instead of just issuing electronic tickets) and has not delivered the merchandise on time. Please do not use CID to organize anything.

i will not be returning next year. too many problems with my super VIP package. no one knew where stage to stage shuttles were. when i asked at the CID check in at the entrance of the venue i was told and the guy did quotes with his fingers and stated they are supposed to be in these paces and when i got there they weren’t. didn’t get to use them til 3^rd day. didn’t know about the upstairs svip upstairs viewing stage. wasn’t told. instead what i had was michael playing games with my drink tickets pretending to do something special by giving me 20 tickets instead of 10 which was in my package anyway because it was for 2. should i have known yes but i figure i would find out upon arrival all the info i needed to know. too many people not svip sitting in front of me at the peach stage. aussie pink floyd was great until security started bullying people because they could. it was one guy but he does that crap every year. bathrooms at the much room stage were utterly disgusting and broken by 2^nd night maybe the 3^rd which shit piled up in a toilet for my viewing pleasure. no one cleaning the porta potties and u could even see in them so i pissed behind a tree. too much crap going on and a few times i had to grease some people to avoid walking up the huge hill to the mushroom stage. didn’t know about the SVIP no one told us at check in I DEFF WILL NOT BE BACK NEXT YEAR !!! 3^rd year and last year. still waiting for my Silk Screened Peach poster signed by festival artists but i will wait a week to see if both of them arrive in the mail. also no waitress servive at my seats either
MY girl friends review
Peach Fest was a lot of fun again this year We paid A LOT of extra money to to get the Super VIP but was very disappointed. This year CID decided to use school buses to transport back and forth from the Hilton to the venue instead of the nice air conditioned ones used in past years. We were sweating our butts off by the time we arrived at the venue on the first day (but at least they were handing out water bottles each day after that). We were not told at check in about the extras were able to access like the above backstage viewing area and where to get the golf cart shuttles back and forth between the Peach and Mushroom stages. We had no idea for the first couple of days about this; no signs posted and no one seem to know anything about it when we asked. Seemed to me that the event staff were not informed properly. I do have to say though that most of the staff were extremely nice and pleasant to deal with. The security down front in the VIP and SVIP section at the Peach stage were very nice too; except for one guy that was on a major power trip and was down right nasty to people. Also, having SVIP tickets in the third row was nice but the fact that Dark Star and (I believe) Australian Pink Floyd was general admission was ridiculous. Why did I pay to have 3^rd row seats when just anyone could sit there for these shows and block my view. Not worth having SVIP seats since apparantly not enough SVIP tickets were sold so the regular VIP were able to buy and get better seats than me. And finally, I must say that the restrooms near the Peach stage were pretty good; however the ones up at the Mushroom stage were deplorable!!! For two nights (maybe more) when were there the main restrooms were closed (supposedly because of a water pressure issue) so we had to use the back restrooms that only had 3 stalls in the ladies room; one of which was completely clogged for 2 days and was never even fixed or cleaned! Two stalls for an infinite amount of women using them is unacceptable! Please take these comments and learn from this to do a better job next year; although we won’t be b

I too would give this operation zero stars if that were an option. I’m pretty stuck because my favorite band, The String Cheese Incident, uses them for their VIP and International ticketing so I have used them several times. But I have never had a good experience with them whether it was trying to reach them by phone or getting information in a timely manner regarding details of my trip or being shorted some of the things (upgrades and swag) we were supposed to get based on referrals we did. The last time they told me 3 months before the show that they would have info for us two weeks before the show and it came the day I was leaving for the show. I had sent them a question about early arrivals a week before the show only to receive an answer after I returned. I wish I didn’t have to use them and I really wish SCI would not use them for International Incidents. I too hope another company comes forward offering better service and that SCI starts to use someone else for this service.

My niece gave me a 3 day «Golden Road» VIP package for The Grateful Dead’s final 3 shows on July 3,4,5 2015. On July 3^rd & 4^th I starvingly abandoned my sweet pit spot right before last song (yes I missed Ripple dammit!) and clawed my way across the field to the «Golden Road» «gourmet» buffet. Once there all I found was a plate of cookies!!! I contacted them and they said it would be fixed for Saturday. Nope, this time I missed US Blues and fireworks for bags of caramel corn and rude treatment by their onsite manager. What awful ends to a pair of wonderful nights of music. And all at the price of 4X face value! You can be sure I didn’t fall for their charade on Sunday night. It seems that CID is getting arrogant. Hopefully their competitors will soon take them down a few notches with a superior product.

Extremely unprofessional company. The people they get to handle VIP guests at the events they cover are rude, unprofessional, and downright hostile.

If I could give zero stars I would. Rude, disrespectful entity, and I haven’t even gone to the event yet. Unavailable customer service on a $ 1300 purchase, shady and utterly out of touch with professional standards and just plain human decency.

CID sold the event for Southern Ground as a VIP expierence however it was very disapointing. The seats were not like being next to the stage they were more like the front row of elevated bleachers. The servers did a great job of delivering the drinks but the food was awful. The dessert was like snack pack pudding. The area for the performers in front of our box was only used one time during the main performance and not at all by the other performers.
Save your money buy regular tickets and get there early!!!
oh and the buses got there very late after most everyone else had left the venue, a few of the fans had to pay for a taxi to get to the venue because of the lack of frequency to the venue.

In one word: DISMAL.
This review is for the Shuttle Service for SUPER BALL IX.
Shuttle times were not frequent enough. Especially after the concert they made you wait an hour and a half until departure. I have been to festivals in the past, Vegoose 05 and 06, Festival 8, where the shuttles ran CONTINUOUSLY… and the shuttle drivers were a lot cooler too — with personalities.
The girls who worked this part of the event had about as much intelligence as some dirty laundry. Someone made a good point when one of the bimbo’s was asking the bus (before we left, after the bus was full) if we were going to run the 5K event the following day (which started at 11 am) and someone said, «how are we suppose to get there?» The first bus was at 1:30 pm… Thanks CID Entertainment for looking out for the customers.
The bus schedule was twice prior to the concerts and twice after, like I said, it should have been continuous. From noon to 3 am.
They were poorly organized especially the first day.
If at all possible, avoid this organization.