Chuck’s Alibi

My sister, Aunt and I went to this place and had a semi great time, but that was only because of the company. The food was great too actually. Our only issue was the waitress, who just so happened to be the worst waitress we have all ever came in contact with. For starters, my Aunt and I both ordered chicken parm sandwiches, Long Island iced tea, I ordered fried shrimp to go and my sister, who also had a Long Island ice tea, ordered a fish hoagie. The teas came out first of course and were great, but too strong for me, for I am not a heavy drinker, and we found out later that instead of asking, she just gave us top shelf alcohol instead of the cheaper $ 9 bottom shelf. Which was fine. I suppose we should’ve read the menu prior to ordering. Once the food started coming out, we realized that she put the order in as chicken parm with spaghetti. Granted it was loud in there so she might not have heard us, but her attitude once we told her about the issue was that of a spoiled toddler. She sucked her teeth and rolled her eyes and says «well it is loud in here.» Needless to say, we were shocked, but we let go. They put our chicken on bread and brought it back to us. Then out comes my fried to go shrimp in a plate. So I just said, «No ma’am it was supposed to be to go.» With another roll of the eyes, she was off to put my shrimp in a box. The end of our time was finally here. We asked for the bill, and they charged us a gratuity tax that only went on my check. That too was fine, because at this point I was ready to go. I put a zero in the tip location and signed the paper. THE NEXT DAY I FOUND OUT THAT MY ACCOUNT WAS ON HOLD BECAUSE FRAUD. She had went back into my account and attempted to give herself an EXTRA $ 20 tip. My bank stopped the charge and I called chucks only to be met by another ruddy who told me that the manger wasn’t in. I left my name and number and spoke a little of the issue, and I never received a call back. FYI go to the ATM before going to this place!!!

My partner and I love crabs so we went because we had seen them advertise for the best crabs in town. It was early evening and there were only a hand full of people at Chuck’s but the service was still absolutely horrible! We were told to sit anywhere we liked and we waited and waited until finally I had to call one of the three waitresses chatting over to our table. I wish I could say that the food was great but it was just mediocre. Overall I was hoping for better experience but the place was dark and the table was dirty. I would never advise my friends to go there.

My husband and I went in one evening because we live close by and wanted drinks and a quick bite to eat. Didn’t even get that far, because the atmosphere there was just loud and weird, so we turned right around to look elsewhere. Even if the food is great it felt like a loud, crowded, messy place and not particularly welcoming, that’s all.

The drinks was strong the food was good I recommend this place I was there yesterday celebrating a friends birthday I will be making another visit sometime this month I get a space of thumbs up

They have great service I like that they add the tip to the bill even though some people don’t because u can’t give them what you think they deserve but I use to be a server and that’s gone with me but I had crabs and chicken cheese steak. The crabs was not fresh the meat was so mushy and my sister said her cheese steak was overly salty. So I give a two

So I took my family out for my wife’s birthday. Every time we drove by this place we said we wanted to try it. Needless to say I was not impressed. Our waitress was great, so service wasn’t an issue. The food was. The place needs a major face lift. It really could be a great place, but I’m sorry I don’t need to hear @ss up nose down playing while I’m eating. Over cooked burger, dried out chicken parmesan no free refills, gratuity added after you hit $ 50, all equal taking my hard earned money elsewhere.

I am only giving 1 star because there is not a negative star option! I went with 3 other friends. I was in town visiting from Atlanta and wanted some crab legs. First, the parking is horrible. It’s a little lot behind the building and you just have to pray that nothing happens to your car. We go on in and end up seating ourselves. It’s a Tuesday night so it doesn’t seem to be that busy. Our waitress took forever to come over to us to take our order. It took us 15 minutes for our sodas to come. Well over 45 minutes for our food to come out. Finally when the food came out only 2 dishes came out. Or other 2 guests had to wait about another 10 minutes for their food and they were missing items off their platters. My crab legs were actually delicious… I don’t know if it’s because I was super hungry or what, but my friends were very disappointed with their food. Their seafood platters were fried… No seasoning whatsoever. The waitress barely came over to check on us… At this point with the service… I had figured since gratuity is included in all checks over $ 50 why would she give good service. Her ass is guaranteed a tip regardless. We finish up our meals I asked for a separate check for my food (only because I had ordered additional food to go for my friend who wasn’t able to make it). I was then told we couldn’t separate checks when you sit in the dining room. I don’t know if the server was making it up as she went because she didn’t feel like separating the check. No where on the menu did it not say you can’t separate checks. The check was given to us… $ 160… are you kidding me??? She charged us for every soda refill… Didn’t even give any kind of discount for the horrible service or for the 2 other friends in the party who were missing part of their platter. It’s cool… We will pay and she WILL NOT get any additional tip out.
It’s really sad when you go out to eat to local establishments instead of these franchise restaurants and you have to regret supporting the local guy. The owner of this place really needs to re evaluate the nickel and diming policy and his wait staff. I am a server back home so it’s very easy for me to tip more especially when good service is provided. I come home to Philly about 2 times a year sometimes more and I really look forward to checking out new places to eat and supporting small business. This establishment… I WILL NOT BE BACK… Nor would I recommend anyone to this place. Out of 4 entrees… Mine should not be the only one that was good.
I don’t know what this review will actually do for this business or even if the owner cares about this review. They look like they have been in business for a while, but it’s very unfortunate patrons don’t know any better and it’s become the norm and so common and acceptable for bad service at an establishment. I work very hard for my money and I don’t mind spending it… But this establishment should somehow be held accountable and know that the people they hire from front of the house to back of the house should give consistent good service and good food. The purpose of people meeting up with friends and going out to eat is to have a good time. The highlight of the night should not be how awful of a time they had from service to food. Smh.

The main bar is horrible. At times some of them bar maids forget that you paid for a drink and want you to pay again. The drinks are watered down and expensive. The fish sammich remind me of fish sticks in a hoagie roll. The cheesesteaks are good. The back bar seems to provide better service and for some reason the drinks in the back bar are cheaper. Parking is crazy. We had to park in the Wendy’s parking lot. Luckily we didn’t get towed. I guess since they got radio commercials they jacked the price up of everything.

The drinks are decent. Better than a chain restaurant, I have not been to a typical bar to compare them to.
Seafood is really good, but I like to watch my salt intake so I often tell them «light» on whatever it is. I usually have salmon. I think they are a bit heavy handed om the seasoning if left unchecked.
They are a bit pricey for a neighborhood bar. I haven’t had a BAD experience tho.
The cheesesteak is awesome. Even the smallest size is not suited for once person, maybe a very hungry man.

Overall seafood is pretty good. I’ve had better and I’ve had worse. Drinks are good avg price is about $ 9. I believe the prices are avg for a seafood place

It’s is horrible here service sucks. It’s a shame the neighborhood is changing and you can tell by this place. It’s so ghetto here I mean really ghetto. This place sucks. The food was dried out and the server you could tell was more worried about her weave then serving us.

I Consider myself to be a moderate restaurant patron. I never in my life came across an establishment that completely failed in all aspects of the dining experience. We were a party of three seeking a late lunch. One ordered a fish sandwich. One ordered a half cheese steak. And I ordered a half of the special Italian sub. The fish sandwich was served after 30 minutes and and came as the fish dinner. The dinner was 9 .99 the sandwich was 5.99. The fish was overcooked complete with filet bones. It s smelled awful. After 45 minutes and only after several inquiries the cheese steak showed up as a whole sandwich with barley any cheese no peppers as ordered. We informed them several times that we were going to be late for my mother’s appointment at the fox chase cancer center. At 60 minutes
They are trying to bill us and I was never provided my Italian Sub. The Manager, Chris, offered no courtesy discounts even for the Sandwich not served. By pass this place. There are many fine restaurants in this area. Even the worse fast food would be better all around then this place.

Over priced drinks, mixing 4 or 5 different liquors and adding juice should NOT cost 15.00, and its not top shelf liquor either. 2 crab clusters and 2 pieces of corn should NOT cost 25.00! It’s a shame since I live right up the street, I keep trying to give this place a chance, but every time I leave disappointed. I’m not even going to speak on the horrible parking. .this place sucks ass !

Stay away from this place. We stopped here and my boyfriend was actually frisked before we were allowed inside? Drinks are way overpriced, music is horrible thug rap that is much too loud. We were starving so we both ordered cheesesteaks with mushrooms on toasted rolls. We got a cheesesteak, no mushrooms, bread untoasted. Bartender was rude and inattentive, eventhough the place was not that crowded. The bar and restaurant look good, but the food, the drinks, the service and the clientele leave much to be desired. Cannot believe this place is still open.

I think you pay for what you get.
This place is not as bad or good as some say. Sure, you won’t see Bobby Flay in here raving about the steak. You won’t see a long line outside the door for the shrimp scampi. What you will find is that this is like the Cheers of Oxford Avenue.
It’s for regulars. It’ll take a bit of a learning curve to figure out what they do well, and what suits you.
As far as the wait staff. Sure, the waitresses are sometimes not as attentive, but you find that anywhere.
I can say this, I must have been lucky as the waitress that met me at the bar and bartender were great.
I also saw how they took care of the other guests and they seemed to know exactly what drinks they wanted.
This place gets a strong 3 stars from me. With the number of items on the menu, that is pretty good for a quick eats spot.

Seafood here is awesome. Drinks are super expensive for a bar though. I believe they charge you extra after a certain time or only doubles after 6pm which is ridiculous. Service needs a pick-​me-​up because it really shouldn’t take me flagging down the waitress for napkins to get attention when she had two tables. I come here when I’m in the area. Not somewhere I’m going out of my way to get to.

On 8÷3÷2009, Heather L M. reviewed Chuck’s Alibi and addressed several issues. The lack of sufficient air conditioning, the time it took the waitress to greet them, not a single bourbon behind the bar, no wet nap and an itty bitty lemon wedge. And although it appears that Heather likes Johnny Cash, the music was LOUD!
Two weeks later, on 8÷17÷209, Heather says that seemingly all of the previous issues had been magically addressed. She’s not sure if she was extra hungry but says the crabs were extra good! Well maybe they were fresh that day or maybe Chuck’s was just having a good day, (which are few) but there is no magic here! It’s been four years now since your last review and I can assure you that this is still a two-​star aquarium and is still sliding downhill!

Went here on Sunday to attend an album release party so I was not dining in (and from the other reviews, I should count my blessings!) In the back of the restaurant through the doors is a really nice, intimate venue. It’s ashame the bartenders suck… The bar was extremely crowded so I understood the long wait, however generally if there’s and event, most places will staff more than one bartender. Its a novel idea, but it just might work!
So after my friend and I got tired of waiting we went to the. main bar and the chick bartending had the nastiest attitude and horrible customer service. She proceeded to walk past us twice and serve other customers eventhough we told her we’d like to order, and the other patrons came up after us. So we went back to the slow bartender. And after he took 25 mins to get our order and spent another 20, mins reading the ingriedients on the menu to make our carribean punches we got our drinks in less than an hour. Based on that experience I would NEVER patronize the restaurant plus the parking situation is atrocious. Sux too cause the drink actually turned out good…

One and Done!
We were looking for a place to hold our «girls night out». It won’t be this place! The highlight of my dining experience was the waitress (a delightful young lady that could do a whole lot better in a more desirable establishment) and the bread.
With that said there were several issues to name:
1) I’ve never been to a restaurant where the table is set with a plastic place setting.
2) Unappetizing appetizer (muscles with the beard still in some) served with plastic plates to eat from.
3) Shrimp scampi over seasoned with lemon and over cooked shrimp. The Fried shrimp was huge but it was not seasoned and the crab plate had unidentifiable seasonings with a hard baked potato.
The manager did take the price of my food off but by then the damage was done.
4) The distraction of the staff (namely the manager and the «chef») walking around the entire time we were there. I can’t recall the last time; I’ve seen kitchen staff that needed to be in the front so much.
Overall the server was great but the service was horrible. By the time we left we advised the young lady to get another job in a better establishment. She could do a whole lot better and make way more tips than in this place.

Chuck’s is a mix between a local pub, an Atlanta club and diner. I am merely reviewing the night life here because I came here for drinks on a Fri night.
The music was by far the BEST part of this friday night experience. It was all old school Mase, 112, SWV, perfect for a few drinks… and maybe a shot.
I would definitely return, everyone seemed to be enjoying their meal, unfortunately I did not stay much past midnight as I had to work the next day.