Capital Dispatch Inc

All in all not a bad experience. The driver came on time but the car could be a bit cleaner. The pricing were reasonable and I had an nice conversation with the driver.

Solid, reliable, consistently arrive early. I’ve used this company about 10 times to get to the train station early in the morning, and it’s been super easy. I call or use their app to request a cab the night before, and the taxi is there 5 mins before the requested time, every time. I’ve never missed a train. Not much more you can ask from a cab! Happy with service, will continue to use them.

I have used these guys several times to get to the airport really early in the morning. Every driver has always been on time and even a little early. The dispatchers and drivers have always been really professional and polite. I would definitely recommend.

Five stars for on-​time service. Two stars off for hassling me about paying with credit card.
I was warned by friends that it would be hard to call for a taxi to the airport. Apparently taxis either get lost or run late too often. Other Unilocal reviews almost put me off of trying at all. But I gave Capital Dispatch a try, asking them to pick me up in a Monday afternoon at 4 pm near Graduate Hospital. Dispatcher was polite and said they will call when the driver arrived.
I saw driver arrive 20 mins early and wait patiently for pick up time. At 4 pm I went outside and got into taxi. (No phone call.) It took about 20 minutes with no traffic and cost about $ 30.
I asked driver if I could use the card reader if I could pay with a credit card and he said yes. Then as I used the touchscreen, he asked if I could pay cash. I said not enough. Then he asked how much cash I had, at which point I ignored him, swiped my card, signed, and got out of the cab. I guess he forgot his manners.

Warning– you are hopeless to call any different taxi number listed on Unilocal.One company bought all of them — olde city, capital, all city, literally all of them. All the numbers on Unilocal lead to the same company dispatch. I finally got someone decent to take my reservation but still skeptical… see original story below:
0 0 0 starsss… The woman who worked at 9:51pm on June 4– needs to be fired.
First call– ;!/£dnskaidusn cnzk sdnk (that’s what I heard)
Me: hello?
:hangup:
Second call– capital taxi
Me: I’m looking for a taxi ride at 5:25
Female dispatch: okay well call when we are outside: doesn’t confirm phone number:
Third call to change time-(no hello) You the one who called for 530 taxi? (Verbatim)
Me: well I asked for 5:25 but need it at 5:20, definitely not 5:30
Dispatch (biggest): can-​dice (with a major tone) what do you want?
Me: change to 5:20
Dispatch: maam call someone else: hangup:
Philadelphia is hopeless.

Horrible. I called at 7:55am and the dispatcher told me a taxi would arrive in 10 – 15 min. At 8:23, I frantically called again. After a 5-​min hold (my cell phone can prove it), the dispatcher told me he’d never committed to 10 – 15 minutes and that there were «holes in my story». Seriously, he was accusing me of lying. Had no idea unprofessionalism could be taken to that level.

Other people’s experiences notwithstanding, I’ve found the dispatchers to be pleasant and the taxis show up on time. Works for me

Had no problem with the cab service. Called the night before for a morning pickup. Dispatcher was nice and the driver was punctual. I arrived at my destination earlier than I expected.

Had a decent experience with Capital. Called in to ask a price from hotel to Rittenhouse Square and was advised right away by dispatcher. We requested a cab but was told that they didn’t have anyone currently in the area but would take our name and phone number call us back within minutes it send someone right away. Within 10 minutes someone showed up.
Our driver Francis was a pleasant driver. A talker in a good way. Gave us some good tips on the Philly area. Seem to know the area really well. Even suggested a good cheesesteak place, which was not Pat’s or Geno’s.
Would use them again but would ask for Francis if available.

Rude, rude, rude! The nastiest dispatcher I’ve ever spoken to. I had to hang up because I didn’t want to pay to be treated like that.
Disorganized and a pain, not to mention obviously hard of hearing. I’m not going to waste my time there again.

I’ve been in Philly for a month (of horrible snow and ice) and find it is surprisingly hard in this city to find a good reliable car service where you call ahead. Of all the services I’ve tried: All-City=not bad, Liberty=so-so, Philadelphia=so-so, Freedom=HORRIBLE…
Capital is far and away the best of them all.
And I think that all boils down to the dispatchers. They do a great job getting you a taxi as soon as possible and even when they have news you don’t want to hear («it’s going to be 45mins til I can get you a car») at least they are honest and manage your expectations well.

I use these guys every time I need a very early 4– 6 AM ride to the airport. They always arrive on time, and call me when they are out front.

One of the most rude dispatchers. I am using a cab every week almost twice. And all the time I am call8ng and asking smt like «can I reserve a cab ?» «we don’t take reservations tonight» click HANG UP! I didnt even had time to answer or ask smt else!!!
Weirdest weirdest dispatchers I have ever heard.
Just if u want to have a good day and u have other options never call this cab!!!
If u could give 0 stars or misnus 5 stars it would be excatly their service level!
If smb knows the good cab in Philadelphia who taking reservations and coming on time. Please send me a #)

«Hi, I need a cab at XXXX Chester.»
«I have nobody there.» CLICK
rude.

I rely on Capital Cab frequently for rides to the airport (mostly at really early morning hours). The dispatcher is efficient and the drivers have ALWAYS been right on time and helped me with my bags. Very friendly company.

I ordered a cab to be picked up at 5:20 because I had to be at work at 530 and didn’t want to walk in the dark. At 530 the cab was still not there so I decided to just start walking since now I was going to be late. I received a call a few minutes later from the dispatcher asking me where I was. I was trying to explain that the cab was late and I couldn’t wait and she had the nerve to start yelling at me that I should have called to tell them I wasn’t waiting! I started to tell her that it wasn’t my fault the cab was late and she hung up on me!!! When I tried to call back twice to say my peace, nobody answered my call. I am so furious and will never use this company again. They just lost 3 full weeks of business, because that is how long I was planning on needing them! Do yourself a favor and hire another company if you need to be somewhere.

I have called this company multiple times. They either never show up once I call or they hang up on me. Once, someone said «sorry» before hanging up on me. Never call them if you’re in a hurry. If I could rate less than 1 star I would.

If only it were possible to rate zero stars!
I have tried after quirk for over a month and they always tell me they’re booked in fishtown and hang up on me, like every other cab company… Whatever.
This time, the ignorant jerk straight hung up on me without even telling me they’re booked.
Rudest dispatch ever!
Most others at last apologize when they say they’re booked.

I’ve had it with Capital. They used to be so reliable about a year ago but lately, not so much. It seems like every time I call for a cab, I end up waiting outside as the minutes tick by, growing more and more anxious as I realize I may be late to whatever meeting, appointment, etc. I may have.
This morning was no different. I called at 8:37 for a cab to 30^th Street Station. Twenty minutes later, still no cab, we started walking towards busier streets so that we could simply hail one. While in transit, I received a call from Capital that my cab had arrived. It was 9:04. Thanks. In the past I would have called to cancel, but this has happened so many times that I have come to expect that a cab may not show up in a timely manner, or at all. Bottom line, if there’s a delay, people need to be notified. I will not call Capital again.

On 8÷27÷2011 I was picked up from the airport by the driver P483 in cab with the PA tag TX43756 at about 9:30 a.m. to go to South Philly (a $ 15 — $ 17 trip from years of experience). The driver never turned on the meter and then demanded $ 30 when he dropped us off at the end of the block. When I refused and asked for him to show me how he came up with this, he started verbally abusing me. I offered him my standard fare for this trip (which I take several times a year) or I’d call 911. He took it and stormed off.
I called the company and their response was less than impressive. All the dispatch person could say was that it’s too bad that happened.
PPA has been notified and I will be investigating this further with possible charges being made against the driver. If anyone ever has an issue with this company, feel free to call the PPA at 215 683 9440.