I had an exterminator from a different company come out on a Tuesday because I found mouse droppings in my new apartment. He did his thing and assured me I wouldn’t be seeing any mice. Imagine my surprise, then, when I woke up on Friday night to see a mouse running across my floor. After screaming, immediately evacuating my apartment and spending the night at a friend’s house, I spent Saturday trying to get in touch with an exterminator to come out that weekend(my previous exterminator wouldn’t visit until Tuesday… major side eye…). I left a message with Baxter Saturday morning requesting an appointment; I had to call a couple of more times, mostly because I was in a full on panic, but by the evening, I got a call back from Michael, who set up a 7 am appointment for the next day. That was great news because it meant I could have this fixed in time for a good night’s sleep Sunday, before heading back to work Monday. Michael called me in the morning to let me know when he would arrive; when he did, he was extremely thorough and found many holes that my previous exterminator missed. He quoted me a fair price that included a guarantee, then went to work spraying my apartment with a scented deterrent, treating the holes, stuffing them with steel wool and caulking the holes shut. He even boarded up the pipes under my bathroom cabinet and pulled everything out of my closet to find two holes in the corners. The whole thing took about 90 minutes and he only charged about $ 100 more than my other exterminator, who was only at my place 30 minutes and whose work obviously left something to be desired. Honestly, for a Sunday visit and peace of mind, I gladly would have paid any price. I’m so terrified of mice that I have recurring nightmares about them, but I actually feel confident enough in Michael’s work that I know I’ll be sleeping soundly tonight.