Baxter Pest Control

after qualifying for a «free estimate» they called to reschedule the appt (i wondered why they worked on memorial day) and tell me the tech will just put out a trap for 350 bucks (750 for two traps) and wont even look at the possible nest meaning they could just trap any squirrel. obviously, i declined. what a joke. also dont like the «god creates, we exterminate». bs.

Had I read the negative reviews on Unilocal before opting to use Baxter’s services, I would never have called them. You’d think I’d have learned by now: ALWAYS check Unilocal.Well, here I am, on Unilocal,looking for a pest control company to use INSTEAD of Baxter after a (second) bad experience with them.
Last year we scheduled an appointment with Baxter to address a mouse problem in a rental property we own. After setting and confirming my appointment with the scheduler, the technician never showed up or even called. The following day, I called Baxter, made a big stink, and demanded a new appointment and a discount. My demands were granted and eventually the mouse problem was treated and solved.
Assuming the missed appointment last year was a fluke, I called Baxter again for a pest problem in another rental property. Well, lo and behold, after coordinating with 3 different tenants in order to schedule a time when all of them would be home to let the exterminator in, Baxter stood me up AGAIN. Upon calling to complain, I received NO apology only, «I don’t see any notes here from the technician. I don’t know why he didn’t show up. All I did was set up the appointment. I did my part.» Well, yay for you, lady. You did your part. I still have a pest problem! I was told I’d get a call back to set up another appointment. No call. I called and left a message for the manager. No call back. I’m DONE with Baxter. I don’t want their service, even at a discounted price. The frustration and time wasted isn’t worth it. I’ll be back to review the new company we’re trying. Let’s hope I have better news!

Let me make this clear: Baxter does NOT provide 24-​hour emergency service.
When I first moved into my house, the sellers purchased a one-​year subscription to Baxter’s services. They called me once a season to set up a general appointment. The first three appointments were fine, and the technician was very polite. Then, on the fourth appointment, the technician never showed. I called and left a message with Baxter, but I nobody called me back and nobody ever showed up after that, nor did I hear back from Baxter about my missed appointment. In addition, Baxter never seemed to understand that the account was pre-​paid for (and not by me) because they kept calling to get me to pay the invoices, and I had to explain the situation all over again.
My subscription ran out and I did not want to renew it with Baxter because of their lousy customer service. Then, last week, I had an infestation problem when I returned to my house at 8pm on a week night. I called and left two or three messages, but to date, nobody has called me back. I even called the extension for the free estimation for new customers, and got a live person to talk to, but all she would tell me was to call back and leave a message with the extension for returning customers.
Bottom line: don’t bother with this company.

This company is driving me crazy. Four treatments and I am still not rid of these pests. Thankfully I purchased the 90 day warranty but scheduling additional treatments after your initial set of treatments is a nightmare. They don’t return your calls when you leave them a message and then the scheduling part becomes very difficult. Although I will say the technician is very nice. He would call me after every treatment to let me know what he found during the process – every treatment except the last one. I guess once they finish your initial treatments they don’t want anything to do with you.
Save your money and your sanity. Go somewhere else.

I made an appointment on their website for them to come and exterminate my house. They called my phone to confirm the appointment, but I missed the call. I called and left a message on their machine confirming my appointment. I waited between the hours of 5PM-​7PM on the appointed day, and they never showed. I called them and left a message, inquiring as to why they never showed. It’s been several days since I left that message, and I have yet to hear from them. I read some similar reviews, but there were more good reviews than bad so I decided to give them a chance. I now regret not listening to the minority.

Mike and John serviced my apartment for mice in February. They were both professional and friendly. They were very thorough, explaining their process step by step, and they went through every room and sealed up cracks with caulk or steel wool. They spent probably two hours in my apartment working (and my apartment is small). They’re not the kind of exterminators who just put down traps and go; they even sealed cracks on the outside of the house. I definitely recommend them.

I called Baxter in November because I moved into a new home and saw ants in my kitchen, as well as some other bugs in my basement. I had previously used Baxter at my other home and found them to be reliable and courteous. I had to make my appointment for 3 weeks out from the date that I called Baxter because I needed an evening appointment due to my work schedule. On the day of my appointment, Baxter called at 3:30 to see if they could do the appointment at that time because they were in my area. I received this message when I got home from work close to 5 p.m. I had an appointment scheduled between 5 p.m. and 7 p.m. By 6:15, no one had showed up so I called to find out if someone was coming. No one ever came to my house for the appointment. I sent an e-​mail the same day to find out what had happened. No one ever returned my phone call or e-​mail, and when I tried to call again tonight to find out, I got the same answering machine as before. I guess Baxter isn’t so reliable after all. I do understand that emergencies happen, but a phone call back with an explanation would’ve been the polite thing to do. I won’t be using their services again, and watch out for this kind of unprofessional conduct if you decide to go with them.

I called Baxter for emergency service at 10pm on a Friday. Within less than two hours, they sent a guy over (Dave, I think? I’m going to check on this because he was amazing) who set the bar for extermination standards. He was calm and explained everything he was doing every step of the way. More importantly, he got behind every single one of my appliances and plugged up every possible hole or point of entry so that I could rest easy. Obviously, since I was freaking out, I needed someone like him. And, best of all, Baxter guarantees their work for 6 months, which ensures that I’ll get me through the winter with my sanity intact.