Barnes & Noble Booksellers

The past two times I’ve been in and purchased something, there has been an employee being rude to another employee right in front of me. Just be kind.

I don’t know what it is with this location, but the only nice person here is the security guard. The rest of the staff is lazy and unbelievably rude-​discussing sexual exploits in front of customers at the register, flat out lying about what’s in stock because they don’t feel like looking, refusing to pull stock from storage when its not on the display but in store, in general having a dreadful attitude. Ugh.

What is wrong with this bookstore? Blech!
Upstairs there was an employee (woman with a shaved head) who was endlessly loud and disruptive. At one point she was loudly speaking with two other employees when she blurted out, «IT’S A FUCKING TRAVESTY, HAHAHA.» Cursing loudly in front of customers is so incredibly unprofessional.
The women’s bathroom is simply vile. Urine everywhere, graffiti on the stalls, overflowing trash bins.

They wouldn’t let me charge my phone while I was buying books for my daughter. That’s right, save the $.15 but loose the lifetime customer!

Whoaahh. This was the craziest B&N I’ve ever endured. When I first walked in, it seemed really small and a little weird to navigate. Then I noticed an escalator! Woohoo! I looked around some more. Of course there’s a Starbucks in there. The second floor was also kind of small, but alas… another escalator. I found what I was looking for on the third floor.
It was pretty cool. I do prefer the setups of the other locations I’ve been too. Seems a little cramped and I did have more difficulty making my way around.

The store is great: well laid out, good selection, they don’t move stuff around all the time so you get used to it and can find stuff. The café is fun, could be cleaner, people could be a little more considerate, but hey, that’s not B&N’s fault.
Nook — absolutely miserable. Never get one! Did you know you are only licensing the books? You can’t easily share them or read them any other way but on the Nook, which dies soon after purchase.
Gift Card, Membership cards? Excruciatingly mind-​numbing corporate experience here. Avoid. Avoid. Go and have a coffee and enjoy a book or magazine and relax at the store. That is what B&N is best at, order bulk from Amazon.

Store is what you’d expect from a B&N. Multiple floors, good selection and a Starbucks. However, the internet is painfully slow. As a place people go to for completing work, it’s terrible and it was only half full both times I went. No excuse for a B&N and Starbucks.

Avoid The Nook. Product is not the issue; service is. There is none. Phone holds of 30 minutes, disconnects, representatives in Manila that are unable to access account information and correct problems and finally a long hold and disconnect when you request a supervisor. Books do not load properly and stores which are the only effective source of help are few and far between. Lines for Nook service are not uncommon. This review applies to the Nook and phone service, not this particular store.

Helpful staff. sometimrs yes sometimes no. i dont want a BFF love fest but have felt like i was bothering the help on the second floor when i needed some direction or specific answers to book questions.
We do love it here
son and daughter– in law and family enjoy this location near the square.
Love the sale tables

Placed an order online for local store pick up, and it was ready upon arrival. The mere basics, but of course I would have been upset if it wasn’t ready. Very smooth order overall. Walked into the store, picked up my order by name — accurate order, greeted by the store employees, and also free gift wrap + donations for the holidays! Also they had someone directing people to the line for efficiency. Good experience

Yesterday I called B&N a hundo times because it was busy. No voicemail– just one line that when it was in use it was freakin’ busy. When I finally got through they helped me put the last copy of a book I wanted on a 24hr hold, however when I got to the store today (2 days before Christmas) I was very ready to walk out. The line was huge. But they had a zillion people working behind the counter and I stood in line for like 5 minutes. It was amazeballs. AND they had my book on hold. The woman was like «Thank God.» Which made me suspicious that they’re not always on point. But I appreciated her candor. They also had people wrapping presents for a donation and it was great. I still love going to the bookstore.

This Barnes & Noble, across from Rittenhouse Park, is pretty much your basic B&N. Three floors of good old fashioned reading materials, with a Starbucks café on the 2^nd floor. Fiction is allll the way up on the 3^rd floor — thank goodness for escalators lol. And while I was shopping, one of the baristas was also passing out croissant samples! What service! And yet …
In general, I found the selection of books to be a little bit lacking. I couldn’t find a few of my favorite fiction authors — some very well-​known! I decided to go back downstairs to browse the magazine section instead, which was pretty well-​stocked. I chose a few & sat down to skim through them, but I was a little uncomfortable with the handful of sketchy characters relaxing by the windows. Outside, there was some kind of protest, and people were chanting & yelling loud enough for everyone inside to hear. And when one guy sitting next to me started having a very heated conversation with himself, I quickly chose my magazines & dashed off to the register.
Yeahhh … not so much. I’ll try my luck out in the park instead. Moral of the story: buy your magazines & run.

Called 9:09, friendly guy transferred me to correct dept., gave name of book to friendly lady, one copy found, placed on hold under my name and waiting at cash register upon arrival.
Arrived 9:38 and book was with friendly staff waiting to help me at the register. How awesome is that! Simple process and good customer service.

Awesome bookstore– three stories, books from wall to wall. Great layout, friendly staff and a Starbucks on the second floor.
Perfect location in CC– next to Rittenhouse Park. Pick up a book and read in the park.
Not five stars because I cant find what I am looking for half of the time.

It’s hard not to love Barnes and Noble, especially when it overlooks one of the most beautiful parks in Philadelphia. Despite its Rittenhouse Square location, and the three floors of books, magazines and Starbucks-​loving patrons, I always feel a bit cramped in this particular B&N, so I generally just go in, get what I came for and get out quickly.
The café is bigger than your average B&N café and is always packed, probably due to the amazing window views as opposed to the coffee. B&N has a great selection of books and I especially love their educator discount, which I take advantage of very often. The staff is always super friendly and helpful and they always inform me of programs going on for students, which is pretty awesome.
While I prefer smaller, independent bookstores, sometimes I crave the atmosphere of a chain store like B&N, where you are basically guaranteed to find what you’re looking for.
Just steer clear of the bathrooms here — not the cleanest.

This review is just for the café.
The great thing about the space is that it’s just a clutter of different sized tables for your various needs… tables for 2, tables for 4, shift them around and you could get 6 and maybe 8! You have a slim shot at nabbing one in the afternoon, so you’re better off getting there in the morning or post-​evening hours. It’s a default study spot for me to stay for hours on-​end.
As for drinks, don’t bother. I want to say the only reliable thing you can get there is either a bottled beverage or a hot tea (which only requires you to throw a bag in hot water. You can’t mess that up for god’s sake!). I’m no big coffee connoisseur, but I at least know when things suck, and the baristas here get a big stamp of suckage from me. Please B&N goers, save yourself that $ 4 – 5.
Oh, side note — the bathrooms are pretty gross and don’t be alarmed if you find someone washing their hair in the sink. Cmon, it’s Philly!

Honestly, we went to Barnes & Noble to pull a very «New York» move: we needed a bathroom and we didn’t see any Starbucks in sight. Ha!
Luckily, we were good and honest people and spent some time browsing the selection as well.
This B & N is a fairly typical multi-​level store, well-​stocked, clean, with lots of people camped out of the floors reading books about sex, food, and religion. The B & N Café on one of the upper levels was sizable and overlooks Rittenhouse Square.
Overall, it’s not too overwhelming and a good place to pick up some reading materials or to get your browse on.

It’s a typical city book store – a little bit small, a little bit corporate.
The best part about this Barnes and Noble is its location. It is right next to Rittenhouse Square Park. In the spring, summer and fall, you can pick up a book or magazine and then head out to the Park to read in the sunshine. In the winter, you can do the same in the always-​crowded café on the second floor.

Way to go, Barnes & Noble, for still being in business (I miss Borders!), and still making it cool to read paperback books. This store is in the heart of Philadelphia across from Rittenhouse Square — in one of the best neighborhoods in the city. Can’t beat the location.
I was looking for a calendar in July (go figure!) and I ended up speaking to multiple service associates as they directed me to find the 18-​month calendar section. Each of them, while uncertain exactly where to point me, where so friendly and helpful, that I almost didn’t mind the fact that they didn’t know where the section was!
Barnes and Noble has a great coffee café, plenty of books, front door security, and three floors full of treasures from board games to giftable nick-​nacks.
I’m a fan. I’ll be back again.

I was in a rare situation where I needed to see if I could get a book that day in store. Normally, I order online. When I walked in the Barnes & Noble, I was surprised that it was actually crowd.
Having no idea which section they might have put the book in, I needed to ask for help. This meant still in a long line that was moving slowly. When I was finally being helped, I learned it wasn’t in stock. And that it would take at least three days to arrive in the store if I ordered it there.
Maybe I’m fondly remembering the past, but I can’t ever recall having such a subpar experience in Borders. I was always able to find books on my own when in the Broders store. They also seem to have more services rep on the floor if I did have a question.