Auntie Anne’s

This an Auntie Anne’s that shares space with Subway. I have no complaints with Subway, but the Auntie Anne’s leaves a lot to be desired. I occasionally go there because I am a Jefferson employee and they take my Jefferson cash card. I don’t usually get their pretzels because they are overpriced, however, I occasionally splurge and go ahead and buy one. Twice I have been disappointed with the pretzel and the management’s response to my complaints. The first time the pretzel was burned. I was told that they had to cook it longer so the dough would be done. I don’t doubt they have to cook them longer but don’t expect me to pay $ 4 for a burnt pretzel. Instead of offering me another one, they gave me a card to buy 2 more and get 1 free! Really? That was a few months ago so I decided to give them another chance and stopped in today on my lunch hour. I bought an almond pretzel and took it with me to eat after my lunch. Well, I took one bite and it was hard as a rock. After work I took it back to just exchange for a softer pretzel. I was told that I waited too long to return it. I informed this person that I could not leave my job and come right back to return it. I wasn’t asking for my money back, I just wanted a softer pretzel. Unfortunately the manager that sold me the pretzel was not there, so she called him. 10 minutes later I finally got the pretzel I asked for. Not sure what the big deal was. I will NEVER buy a pretzel here again!!!