Arrow Plumbing & Drain Cleaning Service

The company is there to make money and does not care about
customers.
We got charged for a clogged drain that was not done right.
We were told that there is a rock in stock in our sidewalk trap.
They told us it cost about $ 4000 to $ 5000 to repair it.
I borrowed a snake video camera from a friend and checked it out.
It was grout settlement from a recent bathroom ceramic tile work.
I called them and explained it to the company.
We ended up renting a drain snake from home depot for $ 70 and
fixing the issue.

Horrible business people. I called on a Thursday evening, the woman who answered said the office will call me in the morning to arrainge payment and dispatch. At 8:30am Friday the office called, we made payment arraingements, and I was told she was dispatching them now and that the technician would call me when they were on their way. By 12:30pm nobody called and nobody came so I called the office. I was told the «drain guy» called me and left me a voicemail and went to another job. I NEVER RECEIVED ANY PHONE CALLS OR VOICEMAILS! I told the man on the phone this and he said «i don’t know what to tell ya.» I sat here all day waiting for this company to show up and the best customer service they could provide is, «i can have him come out but i don’t know when he’ll get there because the drain guy keeps his own schedule, other than that i don’t know what to tell ya.»
I flip houses for a living and thought i would give these guys a shot, what a mistake. Don’t call these people… they have no problem waisting your time!

I needed to have a sewer pipe scoped for a house that I was purchasing and was on a really tight timeline. I called 5 – 6 other companies but nobody else could do it same day except for Arrow. The guy was on time and had the job done in less than 30 minutes. The price also beat most of the others by a couple hundred bucks. I’d recommend arrow.

Professional, fast, accurate, and honest.
I called Arrow after my neighbor came over to look at my heating system (I have gas radiators). Well he said, you need help, call Arrow.
They did a free estimate, Jimmy was awesome.
He pointed out all the «need to fix now» problems and the «fix these problems but you can hold out». He didn’t to run up the price by saying I needed a new heater. it was rotted pipes and leaky overflow tank.
they bled my radiators and now my house is toasty.
I would highly recommend because in Philadelphia, plumbers (and contractors) are known to run up a high estimate and try to cheat consumers but not Arrow.

This is by far the worst experience I’ve had with a plumber. I took off of work 2 days and both days they didn’t show. Worst of all, they didn’t even communicate that they weren’t coming. They said they were backed up because of the rain. I’m sure they are great plumbers, but when they don’t come and don’t communicate, they are worthless. I even spoke to the owner who gave me the roundabout. Do yourself a favor and call someone else.

Arrow came out the day I called and unclog my outside drain quickly. They only charged $ 94 with a 30 day guarantee. The guy was very professional and answered all my questions. Great company, I definitely recommend then for your plumbing needs.

I do not recommend this company for drain cleaning. I hire them and they do not did job correctly. Day after cleaning drain basement was full of water. They tell me i have to replace all pipes for $ 1650. I hire another company and the clean drain and check pipes using camera and everything was fine with pipes .I planing send complaints to BBB if i do not received refund.

I needed my backyard drain snaked and called a few companies… Arrow said they’d do it for $ 94+tax and come out the same day. Less than 2 hours after I called, a plumber came and snaked the drain. Water is draining fine now. I hope it stays this way for a while!

Arrow always comes out on the same day you call and cleans drains on my rental properties quickly and efficiently. Now if I could only get the tenants to stop flushing tampons I’d be set!

WOW. I had a clog that had formed from years of debris that had worked it’s way into the trap underneath the sidewalk at a Philly rowhouse. The trap had to come out. I made a phone call in the morning; they had permits in the afternoon; and the work was done the next day. All for a price that I thought was incredibly fair.

I had to call these guys a few weeks ago to get my drain cleaned right under the sidewalk in front of my house. They called ahead and were on time for the appointment. The plumber did the job correctly and charged exactly what I was quoted on the estimate.