Appliance Doctor, Inc.

We called when our fridge fan was busted. They were very polite and professional on the phone and in person. They scheduled an appointment quickly and the price was reasonable. Would definitely call again.

Appliance Doctor does some things well, especially in an industry not known for things like timeliness or courtesy. The appt setter was kind and professional, the technician was friendly and seemed knowledgeable. The problem comes with their fee system. The service call is $ 79.95 for the kind of dryer (the appliance I had serviced) I have. It’s more for the newer kinds. If you choose not to have the repair done, you pay the service fee. Fair enough. Keeps them from going out on false calls. But, whoa, watch yourself on the repair charges, which you don’t get to find out about until after you are on the hook for the service fee. Crafty, eh? A belt replacement, which costs about $ 10 – 15 retail and about 15 minutes to install, was $ 176.05. They even charged for their fuel cost ($ 4) as though gas is still at a premium. My total bill for a simple repair came close to $ 200. This service is best for a large corporation that doesn’t look too carefully about where money is spilling over. If you are a small unit landlord or a homeowner like me, I would look elsewhere. I’m giving them 2 stars, 1 for being on time and 1 for being friendly even when I called to complain. But I would neither recommend Appliance Doctor nor use their service again.

Stated one price on phone for evaluation and charged other price in the house which included fuel. Total estimate for job was more than double what I’m paying. Stay away from these guys!

Worst customer service EVER! They schedule an appt. gave me a window of when the tech. would be at my house. I asked for a call when the tech was on his way they never called and when they showed up the charged me $ 89 plus $ 75 because he had to wait 10 minutes although we were still within our window. The $ 75 was non refundable and was not applied towards the service!!! Never again!!!

Warning Warning Warning… A guy came to the house to fix the refrigerator door. I watched him take off a nut and replace it. He said done. Then gave me a bill for two hundred dollars. He said it was so large because he had to come out of philly. They aren’t local. They just use local numbers. I told him I wasn’t paying that much. As I called the office. He was threatening my 72 year old mother. The office said they would send an adjusted bill in the mail. we never got it. We assumed they must have felt bad because as he was leaving he was screaming that he was going to send his sister to the house to beat me up because we didn’t pay him. He also said were to poor to pay it. We live in Aston and are not poor. I recently found out that he still work there and we have been black balled from the company with not so much as a follow up phone call from the company. oh well Im sure there are plenty of more people for this company to screw over.

I called Appliance Doctor on a referral from a friend for a repair on my gas oven. They were able to get me an appointment that day (one of their techs happened to be in a call not far from me). He arrived right on time, quickly diagnosed and fixed the problem (ignitor) and fixed it. Price was reasonable. I’d definitely recommend and would call them for future needs.

The repair guy came out on Saturday to fix a blast freezer that was out of freon. I told them it was out of freon and I told them I would need freon. The technician came out… charged me $ 155 and told me that we needed freon (he didn’t have any). So now I am out $ 155 and don’t have any resolution for the problem. I don’t know if the equipment has a significant leak or if it is repairable. It was the biggest waste of $ 155…DON“T MAKE THE SAME MISTAKE.
Updated 7÷6÷14. After writing my initial review I was contacted by the store manager. They refunded my money, gave us a gift cert, and apologized for the experience. As a business owner I know how difficult it is to maintain complete quality control within your team. Recognizing an issue, taking corrective measure, and turning a customer around is not easy. Appliance Doctor did that! If nothing else they are reputable and conscientious and that goes a long way.

The repairman did show up in a timely manner, although the scheduler was dictatorial and rude «if you don’t answer the door after 3 rings, he’s leaving» and such. His accent was so strong my husband could barely understand him (Brooklyn). They quoted $ 1200 to install a part. Instead we ordered the part from someone else for $ 180 and installed it ourselves.

I have been using Appliance Doctor to service my rental properties for years. I call and they have qualified technician onsite ASAP and with the use of a blanket PO they perform work without me being on site. And best of all no work is done without me being called first with any accurate estimate of the cost. I would recommend anyone to use them before going to these big corporate outfits that really care less about you and your business.