America’s Best Contacts & Eyeglasses

I scheduled a contact and glasses eye exam and showed up 20 minutes early. I was finally called 50 minutes later to the pre-​exam then sat back down waiting for the doctor to call me
in. The doctor called me in 5 minutes later and said take a seat then looked at my exam chart
and informed me she couldn’t do the exam today because she was scheduled to leave shortly.
The office manager was no help at all and actually less sympathetic then a cat eating a bird.
I called customer care to complain and along with their hollow apology I was offered next to
nothing for my inconvenience and wasting my time. This business is a cattle car cash cow situation and in no way a professional caring, to any degree, doctors office. Your eyes and
your wallet are important… Both belong ELSEWHERE!!!

I had a great experience here renewing my contact prescription. I was in and out in less than 30 minutes, with an eye exam, a few contacts, and clear instructions for when to come back to pick up the rest of my lenses. Here’s how you can too:
Make an appointment in advance and stick to your allotted time. The people who work at the store are very attentive. The eye examination itself was quick and easy and the doctor knew what he was doing. I didn’t have to wait very long for the exam and I was out of there with a fresh new pair of contacts and a prescription to pick up more.
Would definitely recommend if you just need a renewal (haven’t been here for any other reasons) the price is unbeatable by other area eye doctors!

I’ve been going to america’s best since 2005 and my husband since 2010. With my husband being in the military we move a lot so I have dealt with locations in several different states. The one in woodbridge virginia is the worse we have ever dealt with, neither of us have ever had a problem with any of the america’s best locations in Iowa, Illinois, Texas or Colorado that we have been to. My visit went fine but then my husband after being told he needed bifocals by the army decided to get a contacts exam done by america’s best. He has always bought his glasses from america’s best rather than the army, because he gets more opinions there on the types of glasses. He is a first time contact wearer. I talked to the eye doctor during my appt about his different opinions as far as contacts go and was told there was a brand that he could use for 30 days and only have to take out to clean every 6 days. So when my husband went in for his exam and to get the trial pair we weren’t to happy to have the other eye doctor there say that there isn’t any brand that he can wear that long. Which I know is a lie because I found the brand he needs online. Mind you my husband tends to have dry eyes so he needed contacts with a higher moister content just like I do. So right now 3 days out from the exam the contacts have came out of there own twice in the last three days because of how dry they were. I am calling this morning they better fix this without lieing just to try and get my husband to wear their stupid in house brand. Which is exactly what they did at his contacts exam appt. I wish I would have been there with him they would have never gotten away with doing that to him.

The cheap price is not worth the terrible service or experience. I went in on Monday for an exam. I have a very high prescription which I know is more difficult to handle than common prescriptions. I was told my trial contacts were being ordered and would be ready in 3 – 5 business days «by Friday.» They would not give me my prescription until I received my trial contacts and wore them for a week AND came back for a follow up appointment. THEN I will get my prescription. 13 years in (high prescription) contacts and never have I had to wait two weeks after my appointment to get my prescription. I called today, Friday, to see if my trial pair was in. The receptionist informed me my trial pair actually won’t be in for 7 – 10 business days. Now I have to wait THREE WEEKS after my appointment to get my prescription. It’s truly unacceptable customer service.

The place has become a bait and switch business. They lure you in with 2 pairs for $ 69.99 and a free exam and then wham – the final price is several times more than the teaser.
For a decade, America’s Best was my go-​to for reasonably priced prescriptions and glasses. Something changed. Today my ‘buy two pairs for 69.99 with free eye exam’ turned into a first pair for 320.00. I paid for the eye exam, requested my prescription, and left without ordering new glasses. I’ll find glasses cheaper online or at Costco.
For what it’s worth: Alan Roth, OD, has been the optometrist on site for several years and he strikes me as competent, efficient, and generally great. It’s the company, not this particular optometrist or the store’s staff that is the problem. Roth is good.

I literally never write reviews but I had the best experience and have no idea why this place has bad ones. New patient, they quoted me at an hour for my appointment, it took exactly that. They were backed up and kept me updated, but really was smooth. Everyone was super nice, and was totally affordable. Thank you!

I went here being my vision seemed aluttle blurred, I already had the 3 year plan so i figured what the heck scheduled my appointment for my lunch break, I was in and out got my trial pair of contacts good to go.
The next day I put on my contacts and had a headache all day and seems the contacts was so uncomfortable, felt like it had dirt on them, so I decided to wait a day and wear my glasses and give them another go, same issue again. So I called and recommend that they give me the focus dailies which im used to, turns out they have their own brand and those sucks, so they ordered my trial pair of focus
Weeks in im wearing my glasses and still getting alot of blur, sobi decided to go to an optician and lord and behold they made my priscription in my left eye wayy tooo strong, im super pissed and will never ever be back not only that with over 4,800 friends on facebook I definitely went to voice my opinion and hope everyone thinks twice about going to them.

My previous review on this place was not nice at all. I was not satisfied with the service but… Since then my opinion has changed! I was contacted by several people from this company once they read my review and let me tell you how they went out of their way to change my mind. The store manager reached out and apologized for the bad experience and asked me to come back that she will take care of me and they did! And since the last day to use my insurance was on that «day» they told me not to worry about anything that they will take care of everything. I got my glasses and i was extremely happy on how one bad day was turned around by a company that believes in great customer service! Now i am happy to update this review. Thank you for changing my bad experience into a better one and not letting me loose faith in customer service. So Unilocalers please don’t let one bad experience or review change your mind on this place. Take a chance and believe that it will always be a good outcome at the end of the day!

What a waste of money. I paid for the 3-​year Eyecare Club deal. I’d rather have my $ 99 back.
I went for an eye exam almost exactly two months ago (May 26). I received a trial pair of contacts the following week and gave it a try. The left side was blurry and bothered me. I went back for a follow-​up appointment the week after (June 11) and the new doctor just put me back on my original prescription but a new brand. I still have not received my trial pair of contacts that they said they would order for me. I’ve called to follow up a few times, but each time they tell me that it’s on order and will come soon. TWO MONTHS.
I would not recommend this place. At least give me my prescription so I can purchase the lenses somewhere else.

I went here 2 years ago at the urging of a friend. I was not thrilled to go «fast food» with my eye care but I had a really good experience! I spent a lot more on glasses than stated but I have a complex prescription and I wanted progressive lenses with transitions on one pair. The other pair I needed lighter lenses because they were drills. I didn’t think I’d like one of the frames, I figured they would be my fall back on pair. Well that pair was so comfortable I wear them all the time and the style was suggested by the sales assistant. So glad she suggested them! Looking forward to going back to update my prescription. Oh and yeah, my dog ate one pair of my glasses. I returned what he did not swallow and I received a new complete pair, as promised in a week totally covered by their guarantee!

Andy,
You are absolutely right, I was contacted by the branch manager few days ago. She was very nice and fixed the problem. I truly appreciate it.
Thanks

I went in January for my eye exam and ended up paying $ 342.00. I got my glasses in about a week. Manager handed me the glasses and sent me on my way, started wearing the glasses and couldn’t function getting dizzy and unable to think I went back to the store and was told «no wonder you are having problems, they didn’t adjust them» got them adjusted continued wearing them, still couldn’t function so went back again had another eye exam and they changed my prescription after treating me like I was being ridiculous. I have now been wearing them for 2 months and still unhappy with them. I shouldn’t be feeling weird every time I put them on, I really would like to get my money back and start over somewhere else, I will tell everyone about this nightmare so Noone I know will go through this!!!

Worst ever! The frames were designer so paid extra, they had a flaw. Went back two times, then was told they don’t carry this style anymore.
When I asked for a refund the manager became rude and abrasive. Also, the person at the front desk didn’t have a clue what was going on «as in office skills.»
I found the same frames at another eye glass store.
Don’t go to 19 NW Barry Rd in Kansas City you will be disappointed!

I saw bad reviews on this place and thought I should give it a try. I should not have!!! I called and drove hour away for 530 pm apt. I got there at 0535 pm and the lady in front desk gave me a mean look and said «its late and you have to reschedule». They told me they gave my apt away to walk in without notifying me. People like that should not be working as recieptionist! Cannot do their job properly! Ruined my night and wasted my time.

I am updating my review based on the recent service I received. After seeing my previous negative review America’s best reached out and discussed all of the issues that I had experienced, and they seemed very sincere in addressing them in their current service structure. Everyone I dealt with was really nice and friendly, and genuinely sorry about the last few issues I had. So I went in my for my eye appointment and everything went very smoothly, now they have an option where the contacts can get shipped directly to you and you don’t have to pick them up from the store, great news! I hope this positive service continues!

I had my first experience with AB on Thursday. I tried a few years ago to go to the South Philly AB, but it seemed like they never had an optometrist available to do an exam. I called ahead of time to ask the extra costs for the specialty lenses I needed, and was told $ 30ish. Okay, bullshit. I knew that when I heard it. I made him repeat himself, and I specifically said and you’re SURE this is for these lenses? He said yes. I got there, and I asked again. I was told it would be about $ 100 more for those lenses. Yep, that sounds more like what I was expecting.
The guy who did the glaucoma testing and stuff on me was pretty cool. I screamed and cursed when he blew the air into my eye — he gave me a slight warning before hand, and did my more sensitive eye first, knowing if he did the other first, there is no way in hell I would let him do my sensitive eye. He laughed when I apologized for cursing and went on with the other exams. I opted for the $ 15 visual field test because I haven’t had one done.
Dr. Roth was amazing. He talked with my about my migraines and extreme light sensitivity and my need of tinted lenses and he said the Transitions Extractiv would be a good way to go. Awesome.
Alissa was my optician. She was great. I picked my frames on my own because it was kind of busy in there, NBD. I asked about the lenses only to find out they don’t come in plastic lenses, just the poly lenses, and I was looking at WAY more than I was expecting. I couldn’t shell out $ 400 that day for these lenses. So she discussed other options with me and we decided on tinting regular transitions lenses. It helped out more because the brown tinting we opted for is a darker tint than the transitions extractiv so I am really pleased with the experience. My other lenses are a pink tint for my migraines. Alissa spent about 15 minutes helping me go through the tints and deciding on which would be best for my eyes. I knew I was taking up a lot of time but it had to be done and overall I was extremely please with the experience.
I am still waiting for my glasses to come in, and Alissa said she would try her best to expedite the order, so I am hoping to have them by next weekend, but I am not expecting it ;)

UPDATE:
Yet another example of how ABSOLUTELY AWFUL THIS PLACE IS.
After my eye exam on August 28^th I was told a trial pair of contacts would arrive within 7 – 10 business days. I called to check in about them a little in advance– just to make sure my order was placed. I was reassured that they would be in within 7 – 10 days and they will call me as soon as they arrive. Great. I hit the 7 day mark and check in again. Still not in– but I’m reassured that they’re on their way. I call in today– it’s been past 10 days at this point and I’m told that THE ORDER WAS NEVER PLACED. Now I have to wait ANOTHER 7 – 10 days. Is this some kind of a joke? How is this place still in business?
STAY AWAY!!!

Ive been going here for years, and the service has always been courteous, swift, and awesome. The doctors are patient and knowledgeable, and answer all your questions. They price match and will beat any price for contacts, even online; but now that is even tougher, since they have recently started producing their own brand of generic contacts. The price I pay for my expensive astigmatic lenses is RIDICulously low — and they are great.
The eyecare club is totally worth it for someone who doesn’t have insurance — $ 100 for 3 years of discounts and unlimited exams.
Reviewers who cited the salespeople as sheisty aren’t being fair — it’s their job to upsell, like in any customer service job. It’s your job as the consumer to stick to the basics and hold your own in the face of the upselling game.
The exam + 2 pair for $ 70 can’t be beat. I’m a customer for life.

I have to be honest — I’ve been to this location a few times over the years. The first time there, several years back was a horrible experience. Last time, it was just okay — the doctor had zero personality and the exam is fast and simple — this is an optometrist, not an opthamologist — don’t expect much.
But, this last time — there was a new doctor, a woman — who was very personable and even though the exam was very short and sweet, I really liked her style and her manner. The young woman who waited on me for selection of frames, etc. (seemed to be one of the mangers) was exceptional. Incredible customer service skills, friendly — she of course does all of the corporate upselling attempts, but she’s very thorough and a pleasure to do busines with.
I am very happy with my somewhat hipsteresque glasses and they came in within 1 week. Not bad at all.
I would suggest — in the pre-​exam room when they’re doing some basic eye tests, for heaven’s sake — buy a new chair for the customer to sit in for the tests — the one that is in there now is broken, doesn’t roll and feels like it might collapse any second.

5 stars for the doctor. He was very thorough and knowledgeable. 1 star for the commission hungry employees. No means no. I don’t want to purchase colored contacts, I specified that I only needed 1 box of regular contacts. No, I don’t want to look at the designer glasses. I only came in here to pick up 1 box of regular contacts. No, I sure as hell don’t want to upgrade. Please just give me what I came here for.