All City Self Storage

DO NOT RENT A UNIT FROM THIS COMPANY. They, namely the owner, Andy Hyde, does not practice good business. I was behind on one payment and I made a plan with them to pay half the balance and then pay off the rest of the amount when I cleared out my unit by the end of the month. I had until the END of the MONTH and they auctioned off my unit without phoning me or giving me notice. DO NOT RENT A UNIT HERE, ESPECIALLY IF YOU ARE A STUDENT AT PENN, DREXEL, TEMPLE, etc. They prey on students because we’re not familiar with the neighborhood/​area. I tried contacting the owner, and he completely IGNORES my calls and e-​mails. I tried asking for the name and contact information of the buyer, but Mr. Hyde was completely unhelpful in this regard as well. While they are not obliged to give me this information, the people at the front desk made it clear to me that he keeps this information and has extended this courtesy to several other people in the past when they try to retrieve their things. But he wouldn’t for me. DO NOT RENT A UNIT HERE. CALL EZ STORAGE and speak to SUE AND RAY, they are infinitely better as far as business practices and are kind to students. Mr. Andy Hyde of Cherry Hill, New Jersey who operates storage facilities in Philadephia and Salisbury, MD is NOT. BE WARNED.
UPDATE (⁵⁄₂₃): The first time I called the police Mr. Hyde simply refused to talk to them. The second time he gave FALSE information. Mr. Hyde said that I had been delinquent since August, which is completely UNTRUE. I moved in that very month, I COULD NOT have been delinquent then because I paid for the FIRST THREE months in advance and the FIRST MONTH WAS FREE. This was even after I had to come in and go through ALL of my belongings for water damage because there was fluid seeping in underneath the barrier between my unit and the one next to me. I told one of the employees at All City this and he was there the day that I spent the entire day clearing out my things. Even THEN I didn’t make an issue of this and take it to the manager (Andy Hyde). I was not called, e-​mailed, or sent a notice about the auction. I visited my unit several times per week and was not told anything in person. I was still able to access my unit because I had let them know in advance that I was waiting on a disbursement of funds so that i could come in and settle the REMAINDER of the balance at the end of the month. I HATE you, All City Storage. Kindly, piss off and go out of business.
UPDATE (5÷28−6÷21) They told me that the auction was at the END (last day) of the month, not on the last TUESDAY of the month. I went to the following month’s auction to speak to Andy myself (not addressing him as «Mr.» anymore, though «Mr. Hyde», is an apt name for him). It’s funny, when I spoke to him on the phone, he didn’t hesitate to shout at me, but in person, he had none of that same fire in his belly. Such cowardice. He tried to backpedal and say that it was not a wrongful sale, but I paid HALF the balance the previous month, told Stacie that I would be coming in to settle the remainder of the balance at the end of the following month when I came to clear my unit. So NO, Andy, it was NOT a wrongful sale. All of my belongings were in that unit, including a ten page term paper that took me multiple months to complete. In my initially cordial correspondences, I emphasized this, that I was a student, etc, but it was only when I confronted him in person that Andy finally pretended to relent and call the buyer to see if the memory stick as well as other keepsakes and mementos remained. After first skirting around how he’d treated me over the phone, he started pandering and saying things like «oh, I know you’re angry… I would be angry too» with such mock sincerity that I almost believed that he was going to remedy the situation, but I doubt he even attempted to call the buyer. He probably intentionally dragged his feet like that first day I called him (on the 28^th, when he ignored my 5+ phone calls and on the morning of the 29^th) and started shouting on the phone («WHAT DO YOU MEAN, PLEASE?») and hung up mid-​conversation after I’d barely said two sentences and then blocked my number. And you know what else that piece of shit said to me when I pleaded with him over the phone that all of my worldly possessions were in that unit? I said, «sir, please, that was all of my stuff», and he said «GET NEW STUFF.» That’s fine, you’re perfectly within your right to do that, but rest assured, karma will find you someday, you vulture. One day, someone will «legally» decimate your life, just like you «legally» decimated mine. Must be nice to live a quaint life in Haddonfield, NJ and own businesses in the ghettoes of Philadelphia and Maryland, you slum entrepreneur. Fuck you, Hyde.