Alden Thomas – State Farm Insurance Agent

DISHONEST, UNTRUSTWORTHY, and all around AWFUL. When I initially contacted him about renter’s insurance, it was pretty obvious he had little interest in working on such a low commission coverage. Unfortunately, I needed quick and cheap coverage and he was the only one the in area.
The following year, I contacted him about renewal and got ZERO response. I tried again and again ZERO RESPONSE. I had to cc one of his employees, essentially embarrassing this arrogant idiot and that employee finally responded and helped me with the renewal.
This year, we decided to go with another insurance company. Since they didn’t get their annual check, they have been repeatedly harassing me about payment even though I told them we don’t need it. They told me that my husband had to contact them to close this account and if he doesn’t call to cancel, then the bill would be turned over to collections. Really? Then someone in this should have written his contact and contacted him, not me.
Later, I find out from my husband, that based on past phone and email communications, that Alden knew for the past three months that we would not need coverage. But he has his staff send me THREATENING EMAILS anyway. They never bothered to contact my husband even though they claimed that only he can close the account.
HORRIBLE customer service and follow through. Plus, threats to the customer to turn over to collections. Lots of staff turnover at this office which leads to incomplete follow through and then they place the blame firmly on the client and not on themselves. Alden himself, NEVER RESPONDS to any emails when called out and has his staff deal with it instead. SHAMEFUL.