Advanced Urgent Care

I have been going their for about four months now the staff is very professional they always treat me with respect. Sometime you have to wait a while but that’s because they take urgent care patients before pm patients. My doctor always shows concern for my for my ailments and gives me his professional advice on what I need to do.

I called for the past today’s and they keep giving me the run around with my results and not ready and finding out they didn’t test first more than one thing l, which the doctor originally said he would. The secretary said she can’t prescribe anything new to me until I come back into the office for a $ 35 co-​pay to see a different physician. I told them, no, I’m not paying anymore until I find out my results. This is the worst experience!

Avoid this place. It is a waste of time and money.
I’ve came in here to get a rapid strep test. After filling out all forms and paper work, I’ve waited about a half hour to 45 mins until I was call back into one of the patient room. I was seen by the nurse and physician and was finally told that they do not have a strep test available to take. I did not understand why they could not had mentioned this to me in the beginning when I could have walked out the door. The physician said «I am not sure if you have strep or not but here’s a prescription and just take it just in case you do. Either way, it’ll heal you if you have it, if you don’t, nothing will happen». Of course i’m not gonna down pills for no reason whatsoever. Now, i’m hit with a $ 125 bill for services I did not request and did not receive. The billing department is absolutely unreasonable and difficult in dispute charges to unhappy customers. Never again.

I came here because I thought I had tonsillitis or strep throat and my regular doctors office was closed due to the pope being in town. I gave them one star because I was seen pretty quickly and was diagnosed with an ear infection. Well it would have been helpful if they told me that no pharmacy in the area fills their prescriptions due to them being under investigation. All I needed was an antibiotic but no pharmacy (shoprite, rite aid, cvs, Walgreens) would fill it. I then called the urgent care center and they said they can’t advise me where to get the prescription filled. Not once did they mention that they were under investigation by the DEA which I found out from one of the pharmacists! I would have taken my $ 50 co pay and gone elsewhere. Don’t waste your time or money.

I wish I could give zero stars. I went after a bad fall. I thought the bones in my fingerwere broken. After waiting an hour, they told me the x-​ray technician wouldn’t be in for another half hour. An hour and a half later, they said shewouldn’t be in at all. This was the clinic on Roosevelt Blvd. They sent me to Willow Grove and said they would call and I could go straight to x-​ray – no waiting. I got to Willow Grove and they had never received a call. I had to fill out all the paperwork and wait again.
GO ANYWHERE but here!

I got in and out pretty quickly. I noticed I was seen before a lot of other people who appeared to have been waiting there a long time, like hours. I’m not sure what that was about. Seems there was a difference in treatment between the people needing urgent care and those needing «pain management». I also have good insurance which may have helped boost me to the front of the line. I waited about 20 minutes saw a dr. right away and was done with the whole ordeal in less than an hour. It was on a Monday night.

Went in on a Saturday morning, and was in and out in just over an hour. They took my insurance even with just an emailed photo of my card. The front desk was helpful, not particularly warm though. The nurse and PA were very nice and insightful, though.
Would love for them to be able to call in the prescriptions to save me from waiting.

I was seen fairly quickly. Nice staff. Decent experience overall.

As a physician previously employed here I can tell you without reservation you should avoid this facility at all costs in my personal opinion. I do have a personal grudge since they withheld my final paycheck for only $ 1100. I would personally never allow a family member to receive care here nor step foot on the property again.

After a quick Unilocal search AND the fact this place takes my insurance, I decided to check out AUC. I injured my back from a car accident. A week had passed since it happened. I wasnt sore anymore but I was still experiencing some lingering tightness/​pain in my upper back. My guess: pulled muscle.
I arrived a little after 4 pm on a rainy Saturday afternoon. The place doubles as an urgent care and detinstry. So when you walk in there are two waiting rooms on opposite sides. I went to the receptionist for the Urgent Care side, designated by a big sign. When I walked up she was busy doing charts. She glanced up but didnt acknowledge my presence. Then she got up and walked away and through a door where the exam rooms are. Rude. I sought help from the other receptionist in the dentistry side but she politely told me to wait as Miss Rudeness was the UC receptionist. Couple minutes pass and she returned.
At UC, there is no sign in sheet like you see at some doctor’s offices. The receptionist first asks you if you’ve been there before, for your drivers license and insurance card, which she makes a copy of right there. Then, which surprised me, she asks why you’re seeing the doctor… in this open space where others can hear you. Lucky for me ‘back problems’ isnt super private. You’ve been warned. She handed me a clipboard of papers to complete, which took me less than five minutes to fill out.
I did notice that the receptionist, Miss Rudeness, tended to be nicer to repeat customers as she called them by name and was friendly. So you’ve been warned if you’re a newbie. My suspicion was confirmed when another walkin received the same cold treatment I got and it was obvious she was a newbie too.
About 10 – 15 minutes later I get called back. The nurse that took my blood pressure and asked me those preliminary questions was professional and personable. Definitely made me start to forget the rude receptionist. Another 10 minutes later, the physician’s assistant came in. She asked a couple of questions about my injury and symptoms, tested the strength of my arms (for any weakness due to my back injury). She prescribed me some muscle relaxants and suggested applying a heating pad to the area daily. She also recommended I come back if my symptoms stay the same or worsen. Like the nurse she was very professional and personable.
Side note: The walls between rooms are kind of thin. Most of the time, you can tell when someone is talking. The physician talks kind of loud so I could make out what he was telling a patient.
Other than waiting on my written prescription, I. was walking out of there little bit before 5. Not too bad. I was prepared for a longer visit because you never know with these types of clinics.
Would I go back? Probably. Depends on how much their services cost once I get my bill (after insurance pays of course) The other staff members more than made up for the rude receptionist.
The building isnt in the best of locations because its on the very busy City Line Ave. Took a lot of waiting before I could turn in. And it has a small parking lot as it shares the space with another buainess. So I could see how spots could fill up. BUt, there is street parking on a side street right next to AUC.

This was a horrific place! I waited for three hours, was disrespected by the doctor, and only saw the PA for about 5 minutes.
The room was SO DIRTY! Hair and gunk were everywhere, there was no trash bag in the medical waste can but the woman threw trash in there anyway.
The nurse continually asked the PA (who actually was pretty nice) what I should be getting a shot of. No one seemed to know what they were doing.
Most horrifically were the 297 492 471 209 740 926 976 Hippa violations that I witnessed. Patient issues discussed in hallway, charts open for everyone to see all over the front office. I cannot believe this place is not being investigated! I am reporting them to the health department and also for their Hipaa violations. Shame on you, Urgent Care.

I was in Philly on a work trip and needed to see a doctor and fast. My insurance told me I had two urgent care options in the entire metro area (which was not right, stupid insurance). Everywhere was closed. I drove to a CVS minute clinic and they were open but booked through closing. The Walgreens clinic was closed. So I looked for the next option, and this place came up. I’d been driving for an hour in rush hour traffic, so I was really hopeful that they could solve my problem and get me out of there quickly. Once I arrived, I found out that they take my insurance (thanks insurance website for not being helpful at all) and waited to get in. It took about 10 minutes to be taken back and about 20 more to get everything done and be sent on my way with a prescription. All of the staff was courteous, which is more than I can say for some of my regular doctor’s staff, and this is a well-​respected doc and staff, so I have no complaints. I saw an NP who was really nice and helpful, answered my questions, and made me feel better. I was so stressed out when I arrived here and left feeling much better, and once I got the prescriptions I needed, I felt back to normal. I have no complaints. I saw other reviewers talk about billing issues, so I’ll update if I have any of those.

I went to Adv Urgent Care for IV fluids after a week of extreme illness. I went to Urgent Care to AVOID major ER expenses and time.
They insisted I first get an xRay.
They misread the film.
They insisted I go to a hospital.
They insisted I take an ambulance.
Was this because I have insurance?
First of all, there was nothing wrong on the xray. Other radiologists found my xray to be normal. Second of all, I could have driven myself to the hospital; but instead I incurred a massive ambulance bill. Third, after 8 hours in the ER, I finally got the fluids I needed in the first place.
This facility gave me NO HELP and added HUNDREDS OF DOLLARS of charges to my care.
Everyone was very nice, but their radiologist (?) doesn’t know what he’s doing, and the teams’ decisions were counterproductive to both my health and my wallet.
Terrible treatment. Next time I’ll just go to the hospital.

I arrived quickly, I was seen quickly but it was on a Sunday afternoon. The workers were all totally unacceptable honestly. They were nice enough, but just didn’t seem to know anything. I was having an asthma attack which I found out from doctor was brought on because of pneumonia. However the girls had no idea if they even had the nebulizer treatment that I’d need to be helped. And they had no idea how to even properly pronounce the words.
When I got to the back I was given a treatment and then the doctor told her how much to give me, after I was already getting it. She says «oh I actually did something right» wtf?
Turns out that treatment was 12 $ and I had no idea until I was trying to check out to get my script. Like how the heck do you give me medicine and don’t first tell me the cost? What if I didn’t have any more money? That’s a terrible way to do business. But I got my scripts and crap all for less than I’d have to pay at the ER so kuddos to you urgent care for that. Never go here if you have insurance, use it at a better place, seriously.

I can’t stress enough NEVER GO TO ADVANCED URGENT CARE.
Over a year after I was seen there, I received a bill. I called my insurance company and they have no record of any claims being filed and they only accept claims within 365 days from the visit.
I tried calling the number on the bill to straighten this out and it goes directly to «you’ve reached the automated voicemail box of Advanced Urgent Care. This mailbox is full. Please hang up.» so you can’t even talk to a person OR leave a message.
I worked with my insurance company and this is now taken care of, but I can’t stress enough the stress I went through.

I arrived here, to treat my finger that I just jammed in our garage door. I know ouch. Well it was a late start snow day, and the doctor had not arrived yet, but I did like the way the staff handled the ever growing impatient crowd. When the doctor did arrive, they treated everyone on a urgent vs consultation visits. This allowed for me to be seen pretty fast.
Being in-​between insurance’s, I found this place to be affordable and with great service.
This is the second time I have been here, and I would say that they are pretty stable. They take all insurances and have an X-​Ray room on site.
They also have a urgent dentist? practice that is run in the same location. I have not checked them out yet, but might just do since they are affordable.

Short Version: Avoid at all cost.
Long Version: I’ve been here twice. The first time, I had a sinus infection. When the nurse came in, she was unable to get the blood pressure machine working. She used the F-​word, and was telling me how difficult the machine was to use, and how she wasn’t trained properly. (Not MY problem). After seeing the doctor, and receiving my prescription from the desk attendant she tried printing the description of the drugs and my diagnosis. When the printer wasn’t working, she told me to «google it». Really??? If I wanted a google diagnosis I would have done that before going to this half assed doctor.
The second time, I walked in, and had to ask to be helped while all the desk agents played candy crush behind the counter. They were extremely inefficient. Instead of processing the paperwork while I sat there, and take my payment, they waited until the doctor was ready to see me to actually start doing their job. The same nurse was assisting me. When I was sharing my symptoms with her, she said «tell me about it! i have the same thing going on.» She continued to complain about her problems instead of listening to mine. The doctor had terrible dental hygiene. I am grateful for quick care but don’t want doctors shoving pills down my throat without actually understanding the problem or locating the source. If you can, save the stress and go see a real doctors office.

It was a Saturday and I felt like crap. I can’t afford to miss a day of work, so I came here because their website said they were open until 7pm. I opened their door at 5:58pm and, before I could even get one foot in the door, they told me they were closed. They said I should have called first to see of they were open (funny, since their sign says, «Walk in! No appointment necessary!»). They said no one was coming in so the owner called in and said they could close early. If this had been an antique store or a clothing store, I’d accept that, but not from a place that calls themselves an Urgent Care Clinic.

WORST PLACE EVER! i would give this place 0 stars, if possible.
This is the worst urgent care center I have ever been to. The majority of the staff is rude, they are inefficient and disorganized, and it takes way too long to see someone even when the place is empty. Additionally, they overcharged me on my copay and I have been trying to get the issue resolved for over 6 weeks with no success. This afternoon when I called to speak to a manager, I was on hold for over 15 minutes, so I hung up and called back. When I told this to the person who answered, I was told that the manager hadn’t been in since the morning and the person who answered the phone said «f*#* off, b$tch» and hung up on me.
SAVE YOURSELF FROM THE TORMENT AND NEVER EVER GO HERE!

After living abroad for the past 2 years, I have a philosophical aversion to paying money into the American healthcare system. I think the system exploits people when they are weak. I think the system of drug reps pushing new expensive drugs when the prior ones go to generic is borderline criminal. I think doctors by and large have huge egos and a sense of entitlement which is supported by a system that allows them to charge outrageous amounts of money yet remain unaccountable for their mistakes. I have several friends and family members who have been charged ~$ 5,000 for a single hospital trip in which nothing substantive was wrong with them. Amazingly, this kind of shameless and exorbitant profit-​seeking appears to be common practice throughout the American medical system (
).
That being said, I found this urgent care facility a breath of fresh air. I came in with a sore throat and huge lymph nodes thinking I had a relapse of strep throat although I had already taken an antibiotic because a doctor I saw one week earlier had diagnosed me with strep. When I arrived, the doctor suggested I could have mono, which the test confirmed. He was knowledgeable and helpful and prescribed 6 days of prednisone which made me feel much better. The entire visit cost $ 94. I am glad to know this is here in case I ever need to see a doctor again in Philadelphia.
I also think that price should factor into reviews. If I went to a hospital and they charged me $ 5000, did a bunch of unnecessary tests, and smiled bigger at the front desk, I don’t think they deserve to be rated highly.