Advanced Family Smiles

Fantastic doctors and staff who treat you like family! Excellent dentistry that has really improved my appearance and dental health. They carefully reviewed my dental insurance plan and optimized my benefits to best serve my needs. My remaining deductible/​copay/​coinsurance has always been very reasonable. Every staff member is pleasant, helpful, and kind. Doctors are absolutely the best, especially Dr. Sachdeva. Beautiful and comfortable office. Evening and weekend hours to fit my busy schedule. I really can’t say enough good things!

I went there for a simple cavity and I’ll never go back there again. The dentist spoke so fast and has broken English that I’m still not really sure why he fixed the tooth he fixed because it wasn’t even the one that was in pain! I had to go back 3 TIMES because I was still in pain after he filled it. He tried to «fix» it but it didn’t work. Never before in my life has that happened. A filling should be a simple process.
The staff and dentist are the pushiest «sales» people at a dentist office that I’ve ever encountered before. They tried to swindle me into getting tons of other work done after I repeatedly told them NO and I didn’t have the money, and the receptionist still made appointments for me to get the extra work done. I almost flipped out when I went in to get the cavity filled and she told me the other work they had me scheduled for. And also, I just cancelled an old appt and she was so pushy on the phone — «why are you canceling? Are you moving? Is there a reason you’re going to another dentist?» I wanted to yell at her «I don’t have to explain my actions to you! «. Very pushy, very sales oriented. And I don’t even know if the dentist is a good dentist because I’m never going back after the debacle with my cavity!

Not a good place very deceitful practice they told me about 330.00 for some work then the changed it to almost 1000.00 the work I needed done is half done? They got a new fancy office but they will sock you to pay for it ??? This place use to be a honest office 15 years ago I’ll never go back. !!!

I never imagined a dentist would refuse to prescribe pain medication because he took it and it made him puke. He pulled wisdom teeth and said Tylenol or Advil would be enough for the pain. On another note English is a second language for EVERYONE who works here so communicating with them is difficult. I am finding a new dentist.

advanced family smiles takes care of all my teeth needs with excellent and knowledgable staff. plus their new office upgrades are beautiful!

Friendly receptionist and assisting staff but all the dentist I encountered seem to be in a rush and pushing follow up appointment’s to get as much cash out of you as possible. They do know there business and will get the job done but be on guard and slow them down a bit, Take your time making decisions and if you feel the need get a second opinion.

Buyer Beware! This practice is a scam! They attempt to disregard your insurance, and use high pressure tactics to illicit cash! WALK AWAY! We will be taking our complaint further to the appropriate authorities.
Mister H. I feel for you, and I wish that you had WALKED AWAY sooner. They attempted to use the same unscrupulous tactics with me.

I have been going here all of my life, literally. Dr. Rajni Shah was an excellent dentist and I would trust him with any procedure. I followed him from his original spot on Academy & Red Lion, where he was a partner at Domsky & Shah, to his next office on Bustleton & Grant, to this location. The practice was sold about 2 years ago and I decided to stick with them.
When I had developed the first cavity of my life, their new doctor «fixed» it for me. I felt very rushed and I felt as if something wasn’t right. I told the dentist that I didn’t think everything was covered up because I felt some very light pain. He was completely offended and told me that my anesthetic wore off and that the pain would go away. I actually felt bad that I had questioned him. I called them multiple times after to let them know that I still had pain at that specific tooth, and they told me to give it time, unless I was interested in a root canal. The problem was that they never filled it in properly and as a result, I did indeed need a root canal shortly after.
When I called them to let them know that my tooth had deteriorated because their dentist did a poor job and that they wouldn’t fix it at the right time, they would not accept responsibility. I then spoke with the owner of the practice and let him know that I will contact the Pennsylvania State Board of Dentistry, as well as leave reviews on websites such as Unilocal and others. I was in very bad pain, and he apologetically offered me a discount on an extraction. Extraction?
When I got there, the actual doctor would not do an extraction. This is when I realized that they completely inflate their fees when you need services. They are also dishonest when it comes to what you need and try to get you to buy the most expensive option, even when it’s not necessary or even not the best choice. After they gave me a very high price for the procedure (close to $ 3,000), which included a more expensive crown that other dentists told me should not be used for fear of breakage in the specific area of my root canal, I made an appointment for the next day, thinking I had no other options. The whole time, the dentist and receptionist were treating me in a horribly rude manner, trying to get me to commit and hand over cash. In fact, before I left, they made me leave $ 100 as a down payment. This made me angry, but my pain was pretty bad and I needed this done. Then, I obtained a dental plan that they are a member of (Careington). When I called them to confirm that they do in fact accept the plan, they told me yes. OK, fine, I thought, at least I’ll save some money and STILL give these rude people the benefit of the doubt.
Then, just before my appointment, I received a call from one of their receptionists, who was literally angry with me that I was able to obtain coverage so quickly, instead of paying their high price. She told me that I need to either pay the price that I was given, or go to another dentist. I asked her how she could do that if they are a member of the Careington network. She told me that they are no longer accepting that plan. When I called Careington back to explain to them the situation, they told me that they would have literally had to call that day to change their affiliation with their network, because they were still in his system. After 40 years, this is the treatment that I received from them. Thanks a lot, but I’ll now take my business elsewhere. I have found a great dentist and will recommend his office to anyone.
I think they may believe that they are the only dentist in the area, or that they are the best option. In either case, they would be very wrong.
Dr. Shah, I wish you a wonderful retirement, and thank you for taking care of my teeth so well, but these people are crooks and couldn’t hold a candle to you when it comes to quality of service and the the standards you held as a professional dentist.

I have been a patient at this office since it was managed by Dr. Rajni Shah. I have to say, I have always had a pleasant experience with this office while it was managed by Dr. Rajni Shah. However, ever since the office has had a new management company and the name of the office changed. The experience has been less than pleasant.
In my recent visit for a cleaning, the hygienist was extremely rude not only to my self, by also to Dr. Rajni Shah. When I witnessed how he was being treated by the hygienist, I felt bad for Dr. Shah since it was after all his establishment prior to it becoming Academy Family Dentistry. In addition, after the recent news scare about dentist and spreading of diseases, I asked the hygienist if the equipment was new and cleaned. She responded to me as if I was an idiot.
Needless to say, though Dr. Rajni Shah is one of the few doctors that I admire and respect, I will not be returning to academy Family Dentistry due to their behavior not only with their patients but towards their doctors.
With that being said, I believe that Dr. Rajni Shah is highly educated and intelligent Doctor who I trust 100%. He has been able to solve issues for me that no other dentist has been able to. In addition, should Dr. Shah move to any other office I would defintily follow him.
Overall, Dr. Rajni Shah is a wonderful doctor but the staff there under the new management team is very rude and disrespectful.