UPS Customer Center

Holy Cow! Absolutely horrible and even better this review and any others won’t actually affect their service! Not only do they seem occupied with other tasks, they are rude as all hell. Phew, okay. secondly, I called their help line to insure the package I missed was at this location, after a lengthy conversation with the automated machine I get through to an outsourced help. A man I could hardly understand said my package could be picked up here. I spend over and hour to get here over lunch and. nope, it’s somewhere else. I come back the next night and I was the 8^th person in line with 1 man working. Who was also rude

After having a package stolen from my front porch and calling to report it within 10 minutes of stated delivery time, the response was, «We’ll have the driver come back to check the package». The package was NOT ON THE PORCH, however, they insisted that most of the time it was their «driver’s error» and it was «probably delivered to the wrong address». On one hand, it was a relief to think my package was NOT stolen (however, I heard dog bark at the exact delivery time), but disheartening to think that their drivers make that many delivery errors!

There is a redheaded gal at the counter that has the worst customer service skills. She should not be allowed to have contact with any other humans. why they PT het up front odd beyond me other than to reinforce the fact that UPS could not care less about their image. I was directed by a pounds rep to pick up a package there. I came in and greeted her and she didn’t even respond and then told me my package was at a different location. After driving there found out it was at her location. It is obvious her only priority is helping her customers as little as possible and to try to pass them off to someone else.

This place is the absolute worst. Its 95 degrees so we ordered an a/​c from amazon. Supposed to arrive wed. After calling, they said the driver got lost so it went back to the warehouse (at noon). Lost? We have packages delivered weekly. They told us it would be here by thursday at 12:30. It wasnt. We called, spoke to a manager (Jerry) who said it had been at the warehouse and she had seen it. The driver never got lost… they made that up. Then they said it would be here by 7. Finally they showed up! WITH THE WRONG A/​C unit, meant for someone else. A much cheaper model. We called and after being on hold for 30 min, they told us they didnt even know where our package was. Finally someone told us that they had grabbed the wrong a/​c and ours was there at the warehouse and they will deliver it tomorrow (friday). DId they not see the name and address on the package we got didnt match ours?
Finally my husband told them we would just pick it up ourselves because their drivers are incompetent. They told us the package was there and they open at 8:30. My husband was there at 8:30 and guess what??? NO PACKAGE! Then they said 8:45 the truck would be there with it. Nope. They had no idea when it would get there.
We still have no a/​c. Ordered it a week ago. Maybe by fall when we wont need it.

Terrible. The lines are ridiculous and the lady is not very friendly. I’m currently waiting for my package and the line is all the way to the back of the store and is starting to wrap around. I just counted and theres 14 people in line. Not only did I wait 25 minutes to get to the front, as soon I got there she announced that «if you called ahead, this will move fast and your package will be here» (good thing I called ahead and she said my package would be here) Nope. Apparently my driver is late and now I’m sitting here «hoping» that the lady at the counter catches the driver when she gets her. Ridiculous customer service.

This review is in conjunction with a purchase through Finish Line. Horrible experience. Package took WAAAAAY longer than expected. Every time I called to check on my package, customer service had no idea where it was! They ended up transferring my package over to USPS without my knowledge! Who does that?!? Lame.

I’ve been here a few times but each time has been «A-​OK».
The employees are kind of hostile, not very friendly and do not do well in the customer service department.
This past visit, there was one other customer and I had some questions but she totally rejected me and just mumbled to herself about excess box space etc.
All I care about is getting my packages shipped and this UPS is currently 2 minutes away from my apartment so I will be here for awhile.

Awesome sauce!!! Got my package. The lady in the front customer service is wonderful. Double kudos to her!!!

Years ago, I used this place all the time. It was worth the drive to save approx. 50% off of shipping. Not anymore! I saved a whooping .85 over USPS to mail a medium size box with a lantern in it (it cost $ 32!!). Guess, I’m stuck using USPS… Facility is old, dated and staff would rather be anywhere but there…

If it were possible to give this facility a zero I would. It comes as no surprise to see the average review of the UPS Fife facility achieving one and a half stars. Time after time, year after year the incompetence of UPS here just continues on. I have actually resorted to using ANY other carrier, even when it is double the price, because I have such problems from this location. There are times however that I have no choice because it is the only carrier certain businesses use. I have actually even called companies and explained my problems with UPS Fife to see if they would make an exception and send it through a different delivery company.
I sit here waiting for yet again, another package that was supposed to be delivered yesterday, and still has not arrived. The customer service at this location is so monumentally bad, that I find it hard to believe they are even still open running their business the way that they do.
I have driven (1 hour round trip!) to this facility literally dozens of times because my packages have not been delivered properly. I have called UPS customer service countless times, and am always told «someone will call me back» — but no one calls back. I have driven down there JUST to speak with a manager to resolve the issues and make a complaint, but the «managers» are never available and the horrible customer service from the employees at the location just inflame the situation.
Moral of the story: if you can possible avoid using UPS you will be saving yourself a lot of headaches– this location in particular. Horrible, horrible service on every level.

I came home after work to a notice on my door stating that I had a package. I called the number on the back of the slip to set up a pick up at this location. After an hour, I still hadn’t received the call from UPS saying that my package was ready like I was told I would over the phone. I decided that at this point, I could just drive over to pick it up assuming that my package was most likely ready. I drove about 40 minutes to this store from my apartment only to be told by a very unapologetic woman that she didn’t know where my package was. She told me that the driver probably didn’t scan the barcode on my package and that if I wanted to get it, I would have to come back in an hour between 6 – 8 since the driver would be back from delivery at six. At this point, I’m pretty much stranded in Fife while I wait because going home would be pointless.
I came back at 6:45 to finally get my package. There was an entirely different woman at the counter at this time who explained to me that the driver was not back yet, but was only a few minutes away. I told her about the other woman and how she told me specifically to be here at this time. She explained that was an estimate and the customer service reps really have no idea when the drivers come back from delivery. She then told me to sit and wait and to remind her about my issue because she would forget about me otherwise. Customer service at its finest.
I sat and waited for ten minutes until she asked me what my last name was, giving me hope that the driver may have arrived. No, I continued to wait. During this time, a UPS employee’s pizza delivery arrived and the woman at the counter told her she would have to wait to deliver it because the person who ordered it was apparently very busy. I laughed out loud at how ridiculous this store is. After another ten minutes or so, I was reminded that my driver was still not back. The frequent updates were the only things about the visit to this store that I could appreciate.
I waited until 7:30, thirty minutes before the store closes to be told that my package was in the system and that she would go back to find it. I was thrilled to get it and leave. She came back to the front after a few minutes and the rest of the process was fairly simple. All I had to do was show my ID, sign and leave. Overall, it took me three hours to pick up my package from the moment I left my apartment to the moment my mail was in my hands.
I cant speak on this store’s ability to ship packages from it, but from my experience, I have never been more frustrated trying to pick up a package before. I would say that if you can help it, avoid this store at all costs. I would have rather authorized them leaving my mail in front of the door of my apartment and risk it being stolen than go through all this trouble and waste an entire evening to pick up mail. I feel like a one star review is too generous for the quality of service this place provides.

Wasted my time here I guess when I hate something it’s true

It may have just been lucky timing, but it was a quick & easy stop to pick up a package here in the evening. Show ID, sign the thingy, ‘thanks’ and away you go!
On the other hand, the fact that I had to come here at all (and the ridiculous process for arranging to do so) was a fail for UPS. The UPS driver tried to deliver a package to my residence at a time when I was not available, and left a sticky note indicating that he would make another attempt the following day at around the same time (when, presumably, I would not be available again). The note also said that after the third attempt, the package would be returned to the sender.
One of the options on the note was for me to arrange pick-​up at the Customer Center in Fife– to do so I had to complete an interview with a robot over the phone and then wait for a live human to call me back and tell me when and if I could come claim the package. Then there’s time and money spent getting to the facility and back… But oh well, I got it!