Roto-Rooter Plumbing & Drain

I used them when I had a small leak in my bathroom. They were quick to respond and very polite. They gave a military discount which was nice. The only problem I had was that we were quoted 400 $ when it ended up being 900 $. This was bs because obviously I couldn’t not pay once the work was done. I might use them again, but I don’t know.

$ 279/​hour is the first thing you need to understand. Then each line item is extra. They charge extra for using the snake camera but what good are they without this tool? They make it sound like they are doing you a favor by using special tools just to do their job while they jack up the price. When you have water backing up all you can say is yes fit it…
So far so good my lines are not clogged and my tech did install a new toilet. My tech was on site for 4 hours and the bill was $ 1550. Ouch!

Stay away! I had a ruptured hot water tank and water was everywhere. From the first call they were very rude and not responsive. The tech was suppose to be out that night within a couple hours to. Since it was a Sat night I thought that’s pretty awesome. I asked if they did free estimates and they assured me they did. About 30 minutes later the tech calls and said he was running late and would need to wait until tomorrow since he «would not be able to pick up a tank» that night. Said he would be here at 10am but would call first to make sure. At 10:30 I call them and asked where the tech was. After about a 10 minute wait while the looked for him, the dispatcher came one and told me he was on another job and would be out sometime around 12:00. When I explained the conversation from the night before, he was very rude and told me that he was on another call and that’s the way it goes. Although I was getting red flags, I didn’t have a lot of choices at the moment.
Once the tech showed up (at 12:30), his first words out of his mouth was «Wow that’s not up to code!». He had not even gotten in to the garage to actually see it yet! He started rattling off all this «info» that made no sense to me at all. then told me it would be about $ 1300. I asked him why if it was not up to code did it pass the home inspection when I bought it. He replied that «the inspector obviously was not doing his job.» I let him know that I was not comfortable with his assessment and asked if I could at least get a written estimate. At that point he told me that if he had to write it up he would have to charge me more… I let he know this made no sense at all. And I would need to get another opinion. He told me that if I would not allow him to do it today and he had to come back, he would have to charge more due to a round trip (which he would have had to make anyway since he still did not bring a tank). I asked him about the free estimate and he informed me that it was only free if they did the work on that trip. I just looked at him and was stunned! I let him know we would not be needing his services! I would rather wait until Monday and get someone that was not double talking and trying to «up-​sell» me. If you value your money, take it else where!