Murrey’s Disposal

New customer. Held for 15 minutes with no answer so filled out firm online to start service. Received a nice email with info and was promised recycle bins and yard waste bins would be delivered. 17 days later we are still waiting for the bins! They will not allow boxes as the drivers cannot possibly pick them up. Emails are now being ignored. I have recycling and yard waste piling up! NOT impressed

The glass situation has nothing to do with Murreys. People don’t understand recycling and the fact that if there isn’t a market for a certain commodity, it ends up in the landfill anyway. The counties/​cities that have glass recycling or the bins you drop them off in end up sitting in a big warehouse. Once there is a market for a certain commodity, then it makes sense to recycle it.
Customer Service is excellent and they get graded on it constantly. I’ve never had any problem with their service.

I agree that the glass situation is a bummer, but I’ve been very lucky with their customer service folks. We were planning to be gone for a while, and they were respectful of our absence, and made sure they watched out for us and didn’t leave our bins by the road, giving away that we were gone. I’m sure sorry to read the negative reviews, because the customer service I got was top notch.

Oh My. Agree with the other reviews. What a miserable company who says one thing and does another. As they refuse to come into the 21^st century with lift equipment and use the antique lifting of individuals for regular garbage– customers suffer. Can size is insane and as others have said the recycle is inadequate– no glass. As I have been told one thing and billed another, I have filed a Consumer Protection complaint with the Attorney General, State of Washington. Customer service is sad and it is true that most of the cans are tossed and left in the street. I tried going to a larger can that could take the punishment– only a little larger and now am being billed an out of sight fee. Many neighbors have the same size can and are not paying a charge. If the pick up equipment would modernize as those in the Seattle and other areas, non of these problems would exist. Murray is a company for profit and not for customer service.

Murreys is the only option and their service and disregard for customers sadly reflect that. They are the Comcast of refuse. Cans left open or in the street every week, sometimes left behind my car… Unexplained fees and recycling restrictions that border on ridiculous. You are there to pay them and they might pick up your trash… Don’t waste time calling them, it will be a rude, unhelpful lesson in frustration and a clinic on how not to help your customer, guaranteed. Contact your Pierce County Council and Better Business Bureau if you want to see changes, no hope that improvement will come at their initiative.

Murrey’s is the only waste pick up service available in our community. The recycling service does not accept glass, which at least for my family is the single bulkiest and heaviest material we recycle. It has become a major chore to recycle all of our glass.
In addition, on pick up day our recycle bin and trash can are often left in the street, or lids off on rainy days, necessitating draining the bin before using it again.
Unfortunately, we have no other option so we are stuck with Murrey’s.

I am not a happy customer.
Why is it that most other waste collection companies accept glass in the recycling bins but Murreys does not? I remember being able to recycle glass back in the 90’s, but for some reason Murreys can’t figure it out.
Also, being able to recycle food waste in the yard waste bin should be acceptable, but they won’t let their customer throw anything in there but yard waste.
Shouldn’t our waste collection services do what they can to help improve recycling and composting!!! Murreys only focus seems to be racking up more fees whenever possible.
I really hope Waste Management will be an option soon! My friends that live less than a mile away were recently switched…
I may be one of only a couple people posting about this company, but I know several of my neighbors feel the same.

Worst recycling efforts I’ve heard of. Buy your own garbage bin?! Really? It’s all about rules and fee’s — don’t do this, you can’t do that or we charge you for everything.
They missed picking up our and neighbors cans, call them and instead of being apologetic, cop and attitude and question me. Then say just keep it out for two more days, our drivers should by. Dollar decision making over any service concerns.
If you have an option, don’t use them.
Unfortunately, seemingly a monopoly, a total farce.

Murrey’s is a monopoly with poor and expensive service. I can understand paying extra if you put out an extra bag, but if they miss your pick up they don’t give a credit for missed service.
Then, for 30 years I have paid «pack in» service fees, meaning since I and my 3 neighbors live on a short county private road we pay for the truck to come down that short distance off the main road. Murrey’s charges $ 9.24 per bill for that service but now wants to change the charge to $ 9.24 for garbage, $ 8.50 for recycle 2 times a month and $ 8.50 for yard watse 2 times per month… a total now of about $ 46 per bill ADDED to the garbage service fees, bringing the total to over $ 90 per bill.
And you can’t exactly switch to a different service. Complain to Pierce County Council and to the Utilities and Trade Commission.
Yes, Murrey’s is, indeed, HARSH