Jiffy Lube

As I pull up today, the only helpful staff member there was Kayla. she got me checked in and she was super nice. However I proceeded to wait 20 minutes until my vehicle was even pulled into the bay. After that it took then another 10 minutes to start working on my car. Once they started they were quick about getting my vehicle finished. However when I heard the technician say my transmission fluid was full I was confused. I know I have a transmission leak, why would you say it’s full. Kayla had this re checked only to find that it in fact was NOT full. I waited a full hour from start to finish. I worked at jiffy lube when I was younger and a car was in and out with no issues within 20 mins max. I’m extremely frustrated about this. I will not come here again.

Best jiffy lube. So fast, informative and nice. Mathew helped me figure out all the necessary procedures that my car needed and it runs great.
Even though Mathew was training a new employee, he still gave me great customer service. I was so impressed with his speed, knowledge and customer service that i brought my wife’s car in the very next week.
Thanks!

Best customer service, didn’t feel like I was getting taken advantage of being a woman getting her car serviced. Had an oil change and a few other services, was in and out in about an hour. They fixed a problem the dealership created, will definitely be back to this location.

Honestly, this has been the best jiffy lube I’ve ever gone too. There were 3 cars ahead of me and I was in and out within 30 minutes. Stephen offered the best customer experience I have ever witnessed. I would definitely go back there and highly recommend it to others.

Please note, this is not just to this jiffy lube it is to every jiffy lube. The time previous that I went to a jiffy lube (not this one) they forgot to put in oil. When I left my oil light came on. I came back immediately and they filled me up. My car had no reprocussions so I did not complain. I only came back for an oil change this time because I leave for work at 5 am and do not get home until at least 6pm and no other place is open… This was my experience:
I live two blocks from the location. When I arrived my vehical was fine, when I left, I thought, my vehical was fine. I went straight home and did no other driving. The next morning I was driving to work and noticed my car was pulling to the driver side. When I got to work I realized my tire was almost completely flat. Luckily I work construction, got air in my tire and went to les schwab. They told me my valve stem was uncorked. I then found out that because of this my tire had a bubble.
I went back to the same jiffy lube and told then what happened. They looked at my tire, acknowledged the problem, called their district manager and told me the wear on the tire caused the problem and they would not do anything to remedy the situation. Steve the customer service guy acknowledged the fact that there wasn’t a problem before I came in but was after and even offered to buy me a tire out of pocket. I don’t believe that is right. The fact that a rep who probably doesn’t make over $ 20 an hour will offer to pay for a tire and corporate wants to blame me as a consumer and tell me not their problem… I can’t see ever coming to a jiffy lube again.

I’ve been to a million Jiffy Lubes and this is by far my favorite.
Service is always fast, even when busy. There’s a TV in the waiting room and they actually play decent stuff on it– If it’s really busy, you can walk to the Starbucks next door for coffee and come back.
Best time to come is right when they open. Almost always empty!
The staff is SO POLITE, and friendly. Always professional.
They know their stuff– I’ve never had an «I don’t know» to a question.
I’ve never been pressured into buying anything I didn’t want.
They vacuum your car with the oil change service, which is nice.

Stellar customer service by Steven! I would go back just to sit in the waiting area and listen to him with customers. Best customer service experience I have ever had. Will be back. Oil change was quick too!