Steak ‘n Shake

Absolutely disgusting, this place has gone to hell in a burning handbag. The service is the worst ever, incompetent workers lazy ass staff and an oblivious manager. First we get served chili in dirty bowls with dry chili sauce crusted on the brim of the bowl with plastic spoons because workers are too busy chatting instead of working, when asked for a manager she got us new chili and brought tea spoons for our chili. Then we get brought food we didnt order with some of what we did order and were told it was just sitting in the window, my fries were cold and greasy. Our new chili came to us minutes after the rest of our food. Do not eat here under any circumstance, a much better location is about 15minutes north at hwy 141 and jeffco boulevard in arnold mo. I only posted 1 star because Unilocal wont let you post with no stars which is the real rating they deserve

Consistently the worst possible service experience. Doesn’t matter if the restaurant is nearly empty, most of the tables are dirty, servers wander around talking, it takes 5 – 10 minutes to be seated, 10 minutes before a server acknowledges you at the table, 30 minutes for food that is almost always wrong, and forget about drink refills.

Just left this location after waiting in the drive thru for about 15 minutes only to discover when I got home that my burger was raw!

Last time I came was much better. This time only saw our waitress when she took our order and when she brought our food. She never came back to check on us or get refills. Terrible service.

Food fine… waitress very slow… waited for anybody with a coffee pot to fill my cup and not just THEIR table and then walk on by our empty cups. Piss poor training and follow up by so called managers and trainers. ONLY other gripe is THERE IS Never anyone standing by the register to settle our bill. For God’s sake people have someone behind the damn counter at all times.

By far the worst Steak ‘n Shake I’ve ever been to. First off, it took the waitress 20 minutes to seat us… At a fast food restaurant. After we were seated we waited for ages for them to take our order. We ordered 3 things in total. Once we had ordered, it was an additional 20 minutes from when we sat down for just the fries, and 30 minutes for the shakes. Two shakes and fries. Unbelievable.
Now to add to this all too great experience, we were blatantly ignored by our waitress once we were trying to get a check to escape this living purgatory of time. I literally had to jump directly in front of the lady, after she had walked past for the umpteenth time, to get her to acknowledge our existence.
And you guessed it, it was another 20 minutes before we could pay and escape.
Now don’t don’t get me wrong, the food was good, but that horrendous customer service is completely unacceptable.
It took over one hour to go eat at a place that has a drive through. Inexcusable.
I would avoid at all costs.

The food and shakes were great. Tasted fantastic. However, it doesn’t matter how good the food is if you’re dead from old age by the time it arrives. My sons and I stopped here on our way home from the Cardinals/​Brewers game, Sunday early evening.
We honestly waited over 45 minutes at a place that has a drive thru window. There were no food items that required extra attention, unless someone personally painted grill marks on my 9 year old’s hot dog. They apologized repeatedly for the wait, I’d have given an extra nickel for someone to be working as hard preparing food as they were apologizing how slow it was. They do get 2 stars because the food was good, even if I do nearly now qualify for the senior discount as a result of the aging I did. Lots of choices at this exit, choose another one, upset I didn’t do Jack in the Box…

STAY AWAY FROM THIS RESTAURANT CHAIN! Went through the drive thru Sunday evening. I ordered a Portobello and Swiss Burger and took it home. Halfway through the burger I bit down on something hard, very hard. Turns out it was a Stainless Steel Screw. I reported it but just learned that they are denying that it came from them and won’t pay for dental bills. I ordered at 7:25PM and reported it to them at 7:45PM. I live 10 minutes away, do the math. Their legal team apparently did a full investigation the following Wednesday that showed that no screws were missing. It only gave them 3 days to replace the one in my burger. I’d recommend you drive past this place and consider other options.

WE love their string fries & cheese dip, also chocolate milk shake.

Steak ‘n Shake!!!
It’s just fun to say.
This was the first time I had been to a Steak ‘n Shake, and I have to say I was pleasantly surprised. The food was good, service was attentive, (although our waitress was so fat it caused her to have a lisp… but from what I understand, thats common around there).
The only thing outstanding about this standard 50’s style burger joint is the price. For any sit-​down restaurant, the prices here are ridiculously low.
Fast food prices with table service and a plate. I’ll likely go back next time I’m in the area.