Wilson’s Furniture

Terrible experience beginning to end. Not greeted by a salesperson when we entered, so we had to seek out a lady to give us a quote on the order. Apparently it was the wrong lady. Went back the next day and had to have the manager or owner help us actually place the order because the saleswoman wouldn’t even look at us while waiting on some customers who appeared to be placing a $ 15k+ order. She added a wrong piece to our bedroom set, which the manager corrected when we noticed it on the sales receipt. We were told at the time of purchase that delivery was 2 – 3 weeks out from the manufacturer, fine.
Over a month later, still no delivery. Called several times to get delivery estimate but dealt with the same saleswoman’s extreme rudeness «it’s not like we’re the manufacturer’s only customer!» and no communication initiated from Wilson’s at all. No refunds or returns are permitted, so it isn’t like we can get our several thousand dollars back. Sales receipt says on it that seller won’t take responsibility for manufacturers delays. Well, they should. And they should know how to properly set customer expectations. Don’t shop here, try Costco where you may not have the same level of quality, but you know exactly what you’re in for.

This furniture store is ALWAYS in support of our local community… Bill has never ceased to amaze me to follow through with any request I have. The sales staff, SEVERAL I have worked with, are so kind and thoughtful. We may not always buy right away and take our time to make a decision, but they treat us as if we spend thousands! You can’t fake customer service and they have it. Good people and good prices. Highly recommend…

Pretty much every Canadian who has ever crossed the border to go down the I-​5 has seen this place right off the highway. Seems like the locals hate this place but I’m with the Canadians here. I thought Wilson’s was great. My wife and I moved into a new place and were looking for a rug. We found something nice at Ashley Furniture but it was $ 359 CAD. A quick Google search and I found Wilson’s was selling it for $ 250 USD. I made a call using Google (free BTW for the person in Sherwood Park complaining about long distance) and spoke to a nice guy named Darren. I asked him to put one on hold as I was coming on the weekend. When I arrived, he never physically found it but the only one they had left was the display model in the outlet store behind the actual store. They sold it to us for $ 89. What a deal. So much a deal that when I reported the total value of goods coming back to Canada (we spent $ 200 that day), the border agent said, «even with the rug???»
From my short time in the store, it looked like they had decent furniture at good prices. The sales person Darren was knowledgeable about some of the other products I asked him about. Unfortunately they don’t ship to Canada. That would be so great as we would have got our sectional there if they did.

My wife and I are moving into a new home and decided to purchase a new bedroom set. Not a single salesperson came over to greet us or ask if we had any questions. They sat around and talked without even looking up as we walked by. The selection was fair and the prices were higher then any place else we had visited. We walked out, again without a «thanks for stopping by» and went to JR Furniture. The salesman was great so we spent a few thousand dollars with him. I hope he made a good commission. We will never return to Wilson’s.

My wife and stopped in here on a whim because we had seen it on the side of the road off of the I-​5 on the way to our monthly grocery trips to Costco in Bellingham. We went in and looked around and was truly amazed with the great selection of styles and colors of fabrics to choose from. Yes they are a bit pricey but you get what you pay for. Sarah Beth was extremely courteous, helpful, and not at all like a typical pushy sales person. She allowed my wife and I to wander about. Keep in mind we had been looking for a sofa and matching sectional for a long time now. So when we did finally decided on the one, we had questions about what to expect as far as wait time (UGH 6 weeks). Ok no worries, it’s worth the wait. We then had wonderful options to choose from, with regard to the fabric selection and the fabrics for the accent pillows. When the furniture comes, we will need to rent a U-​haul truck and make our way down and pick it up. Let’s see if all goes well. I’ll update you all when that happens and see if they deliver the goods as promised and paid for in full by the way. I’m glad we stopped in. Go see Sarah Beth, she’s awesome. Thank you Sarah Beth.

Love this as a Canadian Customer but why no 1 – 800 number? My savings are going right to my phone bill!

We bought a dresser and one matching nightstand because the sales lady checked and said they would be getting more of those nightstands in and to check back in a couple of weeks.
We stopped back in two weeks. This time we talked to a salesman and he checked on the nightstand. It had been discontinued for 3 months. Not sure if the lady salesperson lied to us to make the sale or not but if she checked the first time and said it would be in and now the other guy knew it was discontinued… Hmmm. Now we have an incomplete set.
Of other note, most of the furniture they sell is imported south east Asia rainforest or Chinese rainforest hardwood. It makes my stomach churn just thinking about it.
Do yourself a favor and just go to Ikea.
You’ll be hundreds ahead, it’s better quality, and their wood furniture is certified.

Wow, I just walked into the showroom and found about ½ dozen stuff that I would love to have in my house. Super low pressure service and they deliver mattresses to Bellingham for free! Yay! Couldn’t be happier.

The older sales woman is realllllly annoyyying. I just wanted to rage on her «let me look! I don’t want your advice!». She was super desperate for a commission to say the least. The quality furniture is 3 out of 10 don’t buy Ashley unless its a tv stand. Even that was loose and wobbly when I got it. Ohwell, the owners don’t care otherwise they would publicly address some of these issues. Your business not mine, 1 bad Unilocal review costs you 100 customers though.

I will never go in this place again. I came in to see if they sold poker tables. I was told they didn’t stock any and they could get one for me, but most likely they were more than I could afford. I’m not sure how the women determined my budget without asking me. It’s ok I bought one online.

Great selection, Mary Jo is amazing — straightforward, attentive and very helpful as a salesperson — my wife and I are totally satisfied with both the showroom experience and the delivery. We have bought from Wilson’s twice now with one unfortunate event in-​between with a different company. Safe to say, we’ll stick with Wilson’s from now on.

The experience started off pretty good, nice showroom, nice salesperson. So we bought a big sectional, not the cheapest thing in the showroom either. We scheduled delivery a week out as we needed to get some work done. All was well.
Fast forward a week…
We were called the day before delivery and told the delivery would be between 11 – 1. At 11:30AM I called the delivery phone number to check the status, but no answer. I called again and 12, no answer. At 12:45 they finally called me back and said they would be late because they had been given another last minute delivery. What! I scheduled my delivery a week prior, how did I get bumped by a ‘last minute’ delivery. Hey, it’s Saturday, it’s 80 degrees out, and I’ve got stuff to do! I called the store to express my frustrations and I got the sense they just didn’t care.
Delivery finally showed up 2:30PM. Delivery crew was nice and professional, and we love the sectional.
BUT, it will be hard for me to do business with a company that just does not respect my time.

Just had our furniture delivered, it’s beautiful! The guys who delivered it were awesome, set everything up even with our bulldog trying to help! the whole staff was awesome we went there on a recommendation from our friends… they delivered all the way to us in marysville too, we will for sure continue to shop here for furniture!