Pure SKN

Went to get Botox from Robyn and was told it takes 5 – 10 days for it to set in and work. After two weeks, was told I needed more Botox. I know nothing about the amount needed for wrinkles to diminish. That’s why I went to Pure SKN. Went to another place and 2 – 3 days later… voila! Wrinkles have gone down substantially and I got exactly what I was looking for. One of the reviewers said that Robyn needs to know about customer service. I did not want to argue about it. The proof was on my face right there!!! Maybe the Botox was too diluted Robyn. Good customer service would be to offer to fix the problem, not ask your client to pay more to do it again. Money out the window for me! Never again!

i received a full set of lashes which I liked. I booked an appointment for a fill about 3.5 weeks later. I asked Robyn how much for a fill she said $ 40. I show up for my fill and she said I waited to long to come in. (mind you I made the appointment same day I recieved my full set) she then wanted to charge me $ 80-​$ 90. I asked how much a fill was she said $ 55.
BAD customer service. How does the price change the much. I don’t recommend Pure Skn.

I have gone to Robyn for my eyelashes for a few months now and have never gotten so many compliments on my eyelashes… I have been doing extensions for over a year, I am in sales and see a lot of people a day– since going to Robyn this is by far the most I have gotten asked, «are your eyelashes real??»

Been getting serial facials and just wanted to add my face is 80 percent clearer. The key to the service here is booking online early especially for the weekend. The other thing to do is ask about membership option which is affordable and consistent for customers.
I tried the Pureskn skin set. Really like the eye cream and the toner. The cleanser was ok. My mom loves it.

I have been to this so called spa a few times back in the summer of 2013. The lady that was supposed to be doing my facial, wasn’t even a licensed esthetician. She had no idea what she was doing. The space itself was not relaxing at all. What a joke to call themselves a Spa.

I recently bought a Groupon to try this place for eyelash extensions. I tried calling to set up an appointment for a good week! I left a message a couple days ago and I finally received a phone call back today. The man that called was very unapproachable and rude and couldn’t find me a morning appointment until February 17. I asked if there was an earlier time and he spoke to me in a condescending tone of voice… I don’t even want to use this deal and would rather go elsewhere and pay more/​full price. TERRIBLE CUSTOMER SERVICE! I regret buying a $ 89 Groupon before reading reviews. It seemed like a great deal… ADVICE TO EVERYONE IS ALWAYS CHECK OUT REVIEWS!!!

I have been going to Pure SKN for sometime now and Jessica is amazing. I no longer go to my chiropractor because of her massages! Great place to go.

I bought a Groupon for this place two years ago and tried several times to call and set up an appointment, left messages, and they never called back and the Groupon expired before I could even get in. Then they finally set up my appointment and then canceled it the day before. Then I just got an email asking me to write a Unilocal review about my experience so that is it. Don’t buy their groupons because they are terrible about setting up appointments.

I love this place I have been going their for 2 years I get the gommage peels from Jessica my skin has never looked better !!! and robin did an amazing job on my makeup for my wedding I have always had a wonder experience

My first service was the eyelash extensions. They looked good, but they were glued to my eyelid. when it was time for
Removal Robin spent around 20 –30 min removing them hurting my eyelid and making them bleed. At the end she didn’t remove all the eyelashes and said they will fall off by themselves. I currently went to another place and the experience was better, eyelashes felt much more natural and the removal took 5 min without pain or irritation.
Then After two weeks of trying to make an appointment i finally went for a facial and tried a pedicure. While Robin was doing a pedicure she said that it was her first time doing a pedicure since their p“pedicure specialist «was not available. If I would have known this I wouldn’t have accepted a pedicure with an unprofessional. Finally she charged me $ 50 for the pedicure even when the polish looked like a mess.
Their appointment system is terrible and the worst worst part is that Robin always is aggressive with customers making them feel like they are wrong, probably she hasn’t heard the phrase from successful places that «customers are always right». The night I went to my appointment 10 min earlier than scheduled I called, no answer, and the place was closed. I decided to wait for 10 min and still no response. After leaving messages Jessica kindly answered saying she was sorry and to reschedule whenever I was available. Next text I receive was Robin saying that I should have waited longer, but not in a respectful way.
Overall a very bad experience. Let’s see what Robins going to say about this review… Hopefully nothing

Jessica gives the most amazing massage. Her hands are very intuitive, they seem to know just where to go to find and work out knots. She also gives a fantastic facial. And she’s not afraid to share tips on how to get good looking skin at home. The vibe in the salon is cool but comfortable. I love coming here.

The place is a mess and service is questionable, product seem to not legit, don’t waste ur money, never going back.

Hey All Unilocalers and Readers of Unilocal (well that should cover everyone lol)
I have had 2 massages at Pure SKN. I see there are both good and bad reviews for this company, so let me tell you about my 2 sides of the coin and I think that will give you a better transition of these reviews.
First side: (
They had a location in Ferndale on Hilton Rd that I bought a Groupon for to try them out. I got there 10 minutes late and felt bad and apologized when greeted. They apologized right back and said sorry because they did not have a sign outside so it was hard to find for a lot of people. My masseuse said she had to get home because of her babysitter, so if she could reschedule then it would be great for us both. Awesome I thought, we set a new time a few days later. I was a few minutes early this time but it was a different lady. No prob I thought, I was wrong. She started and it was nice then 20 min later she switched to using one hand for a bit. Hmmm… she used one hand on my back for about 5 min then I felt a pressure on my tailbone area then starting using 2 hands again. (I thought nothing of it) A bit later the same thing happened again. Then after a couple of minutes I realised what was happening. I picked up my heads and asked «are you texting on your cell» she was in shock and said she was just shutting it off. OMG !!! She was not just shutting it off… she had been texting a few times during my massage !!! I knew there was only a little time left so I let her finished, tipped, and left. Thinking back I should have just left even though she had already took my Groupon payment. I thought from that day on that I would never go back.
Other side of the coin :)
I bought a Groupon for the new location in Ferndale on 9 mile and did not realize it was the same company. I was like ugh now I am on the hook since I bought it. I booked a time and went in, and did let the masseuse know what happened. But I got a good vibe from this one… and the massage turned out to be great… YAY !!! They totally redeemed themselves. Just turned out I got 1 bad massage from one lady that I do not know that even works there anymore. The recent great massage was done by Krystal. I recommend her and this place… Two Thumbs Up !!
P. S. like some reviews mentioned it is a open space but does have dividers, if you are unsure what that means that stop in quick to take a look around before you book. I plan on going back again because Krystal did awesome.
P. P. S. thank you for reading the long review, but I hope it explains all the reviews and helped everyone out :)

I don’t get all the bad reviews. I love the layout of this place! I don’t want to be stuck in a stuffy cubby when getting a massage. The open room is what I love! I had a
Massage by Jessica and the pressure was on point. I will definitely be going back. Also they have an amazing monthly deal!!! $ 40 for a monthly massage yes please!

I don’t know how many times I can give this place the rave reviews it deserves. Looking down the review list, I see that there have been a couple of instances where people have some issues. However, I’m very happy to see that I am not one of them.
Let’s face it. Pure SKN is a very unique place that has a very industrial feel. I feel as though that sets it completely apart from the rest of the spa’s in the local areas. I myself… love it.
Since the last time I visited back in October, I signed up for their plan that gets you a pre-​determined times for services.
I bit the bullet and went down there last night to enjoy a nice 2 hour massage /​facial… and I cannot tell you how amazing I felt afterwards. Jessica… you are amazing, and thank you… thank you… thank you for getting all of those nooks and crannies of my muscle groups worked out. That was amazing, and I feel great today.
So as far as anyone bad mouthing them… I’d say for what they are providing, they are doing an amazing job for the time being. But there is also this little part of me that says, «Eh… if more people come, it will be harder to get an appointment.»
:)
Keep up the great work!

Worst eyelash extensions. She glued my lower lashes to my upper lashes then cut my lower lashes off so I could open my eyes. Do yourself a favor and pay for the nice extreme mink lashes — they are 100 times better & they don’t itch your eyes & they look so much nicer.

At first this company redeemed themself as I initially went through the ringer regarding customer service. They seemed to put in extra effort to make sure they rectified any issues I had. Well done… I thought. When I went to pick up the juice cleanse I ordered, and got it home… no bars. It was supposed to come with bars and I got the wrong juice. Poor form. I called and apparently there are two types of 3 day juice cleanse. A cheaper one, and the one I paid for. They told me I could pick up the bars the next day, but this has delayed the start of this for over a week due to the other issues I had. It’s pretty unbelievable. I know this is a new business, but maybe some education on customer service is in order.

I’ve been to this location twice now, originally being brought in by Groupon. The first massage was okay, not terrible but really not exceptional. I was offered an opportunity to book an additional massage at the Groupon rate so I decided to go for it and booked one for my boyfriend as well. The second time around (and his first time there) was not so great. Right off the bat, when we were undressing to prepare for our massages, there was no place for us to put our clothes! We had to put everything on the floor. All the shelves were occupied with non-​massage related items. Strange. Also, my therapist was poking me more than massaging me. At one point I had to tell her to ease up, and the next day, bruises had started appearing on my arm in particular. (By way of background, I have been getting massages for at least 10 years, so I know that this «technique» is not a technique.) Without comparing our thoughts, we both voiced that we wouldn’t be going back.
When trying to cross sell other services, the therapist also spent too much time bashing Clinique to encourage me to try their products (and get a facial I’m assuming). I just thought that was a bit unprofessional.
The whole set up does not have much of a «spa» environment. If you are looking for that, I would recommend somewhere else. Also, the parking situation is weird.

I really enjoyed my experience. The facility was quaint and very small, but relaxing none-​the-​less. The staff really aim to please, are accommodating, and are very knowledgable. I am definitely a fan and I am going to go back.

Let me just start by saying that I hovered between 3 and 4 stars. For me, I had a 4 star experience, although I can see how it could quickly turn to 3.
I purchased a Groupon a few weeks ago for a 60 minute Organic Facial. I called to make an appointment and was told that you can actually schedule your appointment online, which, by the way, I love. I think it’s so much easier to look at a calendar online and pick what day you have available and see what times are open rather than call someone and have to go back and forth about your availability and theirs. So that was a plus in my book! You can pick your therapist as well, so if you have a particular person you want to go to, you can choose them and see their availability. Also a plus. I haven’t been there before, so I clicked the button that just let me see the entire schedule which was nice since I had a particular day in mind that I wanted to schedule it.
Like others have said, the spa is really just one very large room that has three sectioned off beds. This is why I couldn’t decide between 3 and 4 Stars. When I want a massage, I want to relax. I’ve been in spas where there is only a small room divider between beds, and it didn’t bother me. However, for all of those, the rest of the room was closed off. At Pure SKN, there are no other walls around your bed. So if there was someone else there, then they could peek around the corner at you if they really wanted. Not really a comforting idea when you’re naked and are looking to relax. Also, the very first bed is completely visible when you walk in the spa. I’m hoping that they lock the door when anyone is in that bed so that no one walks in on anyone getting a service done.
Luckily, I was the only person there the entire time, which I would ask for when I go back just for my own comfort. I had Jessica as my massage therapist, and I actually went to high school with her! I thought it might be a little awkward, and I instantly started racking my brain to try to remember if I ever was a snot to her back then as I wasn’t always the nicest person when I was younger :) However, she was completely professional the entire time and was super friendly.
The facial was fantastic! I was relaxed the entire time and enjoyed the whole thing. I was really looking for my skin to be cleaned up as I haven’t had a facial for over a year, and that is exactly what I got. Early in the facial, Jessica cleaned out all kinds of pores on my entire face and got rid of so many blackheads I had been concealing for a few weeks. She not only applied the masks and creams to my face, she also massaged my shoulders and upper back as well as my feet. I really enjoyed it, and the facial was comparable to one I received at a much more expensive spa.
After the facial, my skin looked great, and it still does over a week later. I would definitely go back again to get my skin cleaned up, especially for the price. I will just remember to make sure I’m their only client during that time so I don’t feel awkward when I want to be relaxed!