Beyer Heating & Cooling

techs try to sell you things you do not need at a highly overpriced amount. Look else where for your heating and cooling issues.

Originally purchased my central heat and air unit with these guys a couple years ago. Today we had a power surge from a downed power line a couple doors down and when the power came back up my furnace would not come on. Since it was electrical I got an electrician out right away. They found nothing wrong on that end and now it was after hours. (8pm). I called Beyers to get someone out this evening since I have 2 small children in the house. They actually have someone answering phone calls at that time of night. She took my information and said she would pass on the info to the tech and I would be getting a call from him on his availability. 2 hours later I was still waiting on the phone call. I called them back and had to give my information again. Yes at this point I am now calling other heating and cooling company’s to try and get someone out. I finally did receive a phone call from Beyers at 10:45 pm. The tech said turn it all off and back on to see if it would reset. We had already done this with the electrician and when I told him this he said we are book all night and try calling in the morning to see if they could fit me in tomorrow. Guess who I won’t be calling in the morning. That’s right Beyers.

No comment

After the Flood of 2014 my water heater stopped working. I noticed the pilot was out and attempted to re-​light it and it wouldn’t light. The warning stickers on the heater made me a little nervous as they said if there was any flooding do not attempt to light and call a service repair technician. I figured while I they were out I would have them check my furnace too and make sure all was well before I found out the hard way during the cold winter. As a first time home owner and a single mother I had never experienced anything like this. I was just praying that I didn’t have to replace either of these appliances especially the water heater as it is only about 4 years old
I waited until the next morning and started to call around. Every place I called was booked until the end of August. I called Beyer Heating and Cooling Inc. and the woman on the phone was very friendly. She placed it as an emergency call and said someone would call me back with the soonest available appointment time. No more than ten minutes later another woman called me back and told me they were very sorry and that they did not service water heaters. She asked me how much water had collected in the basement during the flood. I told her it was between 4 – 5 inches. She asked me if my central air was working. I went and turned it on at the thermostat and It kicked on like normal. I felt the vent and could feel the cool air. I let her know it was working normally. She said that meant the furnace was functioning so unless I notice any other problems with it they wouldn’t have to send someone out for that. She then asked me about the water heater and what happened when I tried to light it. I explained to her that when I pressed the ignition switch sometimes I would see a spark and other times nothing would happen. I also told her that when it did spark the pilot was not lighting. She informed me that the most likely culprit causing the intermittent sparking and the pilot failing to light was wet insulation. I had already known there was insulation inside of water heaters but I didn’t realize the insulation extended to the bottom of the water heater near the pilot and burner. She told me to keep the cover off, let it dry out, and keep trying to re-​light it once every few hours. Lucky for me I already happened to leave the cover off the night before as I hoped if there was water in the pilot or the burner that it would dry out over night. After my informative phone call and my newly found confidence I went downstairs to try to light it again and wallah, finally we had fire! I finally got to take a warm shower after 3 days of freezing experiences.
I know that this review isn’t going to be helpful to most as I am not reviewing prices and a service call. However I still felt compelled to write it because this awesome customer service spoke volumes to me. Believe me when I say I called over twenty places that day. Not one of those companies offered any kind of help over the phone. This woman went out of her way to offer me advice which ended up saving me approx 75 – 100 dollars (service call) not to mention the time of waiting for an available technician. With all of the stress I am dealing with trying to fix the damage this catastrophic flood caused, her humanity put a much needed smile on my face. One thing I do know for sure is the next time I need heating or cooling work done the first call I am going to make is to Beyer Heating and Cooling Inc! I wish I would have gotten your name, If you happen to read this review I would like to say Thank You very much from the bottom of my heart.

Despite grossly overcharging me on a new high efficiency furnace and A/​C back in 2005, this is my normal go-​to place for issues relating to my heating/​cooling functionality. I can kinda forgive them for taking advantage of a naïve new homeowner who just wanted the soot spewing monster out of her basement as soon as possible.
Reasons for only 3 stars:
–As someone who deals with large & small companies on a daily basis, I expect a certain level of customer service. Answering the phone with a weak «hello» doesn’t cut it. Make sure I know that I’m definitely calling the right place, otherwise I might just hang up, thinking I misdialed and got grandma.
–Your prices are higher than some of the bigger names in heating/​cooling in Clawson and Royal Oak. I know, because when I thought I misdialed they got my business instead.
–Your answering machine is very obviously a home answering machine. Maybe I’m just being picky, but some of the smallest businesses I’ve dealt with still manage to have a professional message system. Check into
, they’re affordable, there’s not much of an excuse not to switch.
–Trying to get someone to come out after hours is virtually impossible. You’ve lost my business on more than one occasion after I’ve left a message on the answering machine, realized nobody was going to respond until the next day, and opted to call a different company instead of waiting. Again, a cheap call forwarding service could fix this.
I’ll continue to support this Ferndale business, but after a few years of dealing with the above issues, I’ve saved the number of other heating/​cooling services that seem to understand the ²⁴⁄₇ nature of their business.