Schaefer Autobody Centers

Schaefer Autobody was fantastic! They repaired my car quickly, arranged for a rental car and kept me up to date throughout the process. They even washed my car! The work was completed ahead of schedule. I am very happy.

Not sure about this place. Took my wife’s car in for a hail damage estimate. They said $ 4,400 and about 5 – 6 days. My wife dropped in off and there were several guys in the office swearing like sailors where customers could hear. A couple of days later they called my wife and told her the cost would be another $ 2,500 but the same time period to repair. How do you miss an external hail damage estimate by $ 2,500? Either the estimator was totally incompetent or this is an unethical business practice to get work in the door and keep it from the competition. I hope their work is better than their estimating process.

This place is awesome! They had my vehicle done by 2 weeks. They are super nice & I recommend them. They go above & beyond to make sure you’re happy & your vehicle is perfect & if it’s not, they work to make it perfect!!! If I could give them more than 5 stars I would!

Oh, goodness, the last chapter of the youngest son’s hurt automobile, which occurred November 30. Got the car back today.
Yeah, you ask, why did it take them this long? Well, if they could have fixed the car in two days, I would have wondered about their backlog, their business, their reputation, their quality of repair.
When the car was towed to Schaefer, I was informed it would take at least 6 days for them to get to a review of my car. This was not my preference, but it did give me confidence in their work. You know. .. like the surgeon. .. the more they do it, the better they are at it!
I equate autobody work with an orthopedic surgeon. The good ones are in demand. You’re not getting in next-​day.
Throughout this process, I talked with the front office, dealing with Jennifer and Nicolle. .. who sent me all forms that needed to be signed and pdf’ed back to them. All went smoothly.
Delivery was scheduled for more than a week for December 30, last Friday. We didn’t call to check-​in, and went on our merry way to Fenton to get the car.
When we pulled into the parking lot, a call came into my dumb-​phone. It was Schaefer. An unfortunate interference had occurred. The sensors for the airbag had been burnt out. Interestingly, the airbag didn’t deploy. But, evidently the impact of the accident was enough to set off the sensors.
They didn’t want to (actually, couldn’t, per federal regulations) send me out with a sensor light on in the dash related to airbag deployment.
I was in the parking lot. Already returned my 25-​day rental car. They offered to pay for future rental on this situation. OK, that works.
We sat in the customer service area just a bit, then Rebecca from Enterprise down the street drove up with another rental, paid for by Schaefer. Rebecca had all the required paperwork, made the transaction quite easy. We walked out to the car to do the «required» review, and her pick-​up was waiting for her (I was wondering how she was going to get back to the store!).
The hurt car was thought to be finished yesterday. I finally got some brains about myself and called yesterday afternoon. No, not done. Would be done Wednesday or Thursday.
Called today. Yes. It’s done. The federal inspector just left and signed off on the sensor repairs. Holy cow, do we, as taxpayers, pay for this?
Regardless, it was done. And I left the most recent rental at Schaefer for Enterprise to pick up at their convenience.
The car is beautiful, looking like this accident with two other cars didn’t happen.
And all repairs are guaranteed for as long as I own that car. That’ll be when I die. Not my problem!
Hats off to Nicolle for handling all my calls in a gracious manner, and all the staff for a beautiful repair, and the guy (don’t know his name) for getting the rental for these last six days.
Beautiful work, Schaefer!