Jim Butler Chevrolet

Not sure about this place yet. Talked to Ryan on the phone prior to coming in and he was positive they could make a deal with me. Went in looked at car he was very helpful and wanted to work with me until he ran my credit and told me I need lots of $ down. I was upset and didn’t feel like discussing things further so we left. Looks like I may have the money sooner then I thought called 3x today to talk to him. Nothing. Guess we shall see if I can update this review to a better rating. I hope so! Liked the car and wanted to make the deal.update. I had spoke to someone who said my salesman was with a customer yesterday morning, maybe she was confused? I did talk to Ryan this morning and he said someone was going to be in contact with me today, so just waiting to hear back. I did hear back and everyone has bent over backwards to get me into a car with a great APR! Way to go guys!

I recommended my Aunt and Cousin to go to Jim Butler Chevrolet and ask for Tim Rhame. They did as advised and ended up buying a new and used car. They received the best price for the cars they wanted. These people will treat you right and you will save money.
Just bought a silverado myself. best price and service from Tim Rhame.

Service department is open later on Saturdays than other dealers in the St. Louis area. We were visiting from Iowa and my parents 2014 Equinox acted up early Saturday afternoon. Even though the dealer said they were busy they got us in to check on the vehicle and got it fixed up for us. They were able to find the problem where the battery had worn out. After a couple hours they got us on our way again with a fresh new battery.

The sales experience is awesome but a week after getting my car i called to have my tire get repaired for a slow leak from a screw. They said it would be 4 days to have it serviced. Fortunately another dealer in the area was able to service my vehicle the same day.

I just purchased a 2011 Chevy Cruze today at Jim Butler on Gravois Bluffs and experienced nothing short of top notch customer service. Everyone there was very friendly and eager to help. I was offered more on my trade in that I was expecting and they made sure that the financing process was a breeze. I waited in the service waiting room while they were writing up the paperwork and five minutes hadn’t gone by before a female Jim Butler employee came into the room to check on everybody and offer a beverage while we were waiting. Overall, buying a vehicle from Jim Butler was a pleasant experience and I will certainly be recommending them to anyone I know in a market for a car.

Sales department great Alex cox was wonderful!!! The service department is horrible. They changed my oil and after it had been leaking. I took it back in and it was not a priority so they kept car overnight. No one ever called to tell me a thing I had to keep calling. Needless to say I will not be using the service department again. Also a rattling under my car I took in awhile ago has started again. Are these people even checking their work? I am not one to complain but I am just so frustrated with the service.
They actually never contacted me the day I dropped it off at 8am. I called at 3 pm they said they will not get to my car and will keep it over night. They didn’t get it back to me till the next evening. Not all expenses were taken care of bc they did not fix the rattle they told me it would be $ 250. I’m not paying for something that keeps messing up on my car that they tried to fix before. As far as the oil change I would hope they would fix it! It was leaking oil’ could of messed up my motor. I will not be bringing my business back to the service department period.

Recently took my 2011 Traverse and couldn’t have been more pleased with the why the service department goes about their business, they address your issues in a very professional manner and make sure all concerns are corrected, I am very please with the product and the great service I receive, I recommend Jim Butler to all my friends and business associates.
L. Todd

I have finally had enough with this place. My husband bought is super sport trailblazer from here in February 09. The actual process of purchasing the vehicle was ok. However, one area I should have put my foot down on was the paperwork. We have purchased more vehicles in the last 10 years than any other «normal» person (what can I say, my husband just love new toys). We have never been at a place where we do not get to take a copy of our paperwork home with us that day. They informed us we would receive everything in the mail in a couple of weeks. It kind of seemed strange at the time, but I went with it. We did get our paperwork a couple of weeks later and I just opened the envelope and glanced inside and thought nothing more of it.
Fast forward to a few weeks ago. My husband has a flat tire. OK, no big deal, we purchased the tire warranty (I highly recommend as we always have gotten our money out of it with every vehicle we’ve had it on). Go to the envelope w/​the paperwork, it’s not in there. So, we call the dealership. They take down our info and say they will get back to us after they confirm if we really have it or not. A week goes by and we have heard nothing. So, we call them back again. They inform us it takes a while for these things but they haven’t forgotten about us. 30 minutes later they call back and leave a message (mind you this message didn’t say one way or another if we had it for sure). My husband starts trying to call them back at 4:30. He gets a busy signal until 5:30, only to be informed there is only 1 person in the entire company that can tell us for sure if we have it and he left at 5. WTF? Seriously!!! These people know we have been trying to take care of this for over a week now, and he can’t even inform the receptionist of the result of his search for us? OK, two more days go by and he finally gets in contact with us to say we did indeed have it. (As a side note, why wasn’t that included in the paperwork you mailed us? It could have saved us a week and a half of waiting). He then forwards us to the service department to make an appointment. This is last Thursday and the earliest they can get us in for a simple new tire is July 1! Your negligence has already made us wait a week and a half to find out for sure that we did indeed purchase the tire insurance and you now are going to make us wait another week? This is just unacceptable. We have called on a Saturday before and they were able to get us in same day for an oil change. So, my husband makes some phone calls and finds out that Jim Butler is the only dealership that has the tire he needs in stock. Just great. So he thinks he’s stuck. So, he calls a dealership closer to home and they say he can bring it in on Monday morning and if they indeed need to order him a new tire they can have his vehicle back no later than Tuesday. Phew. Thank goodness.
Mind you, my husband is perfectly capable of changing a tire and putting a spare on. However, you are not supposed to drive very long on a spare so for the last 2 weeks we have been down to 1 vehicle and we work 25 miles apart from each other. It’s kind of been annoying.
I will also note this is not the first bad experience with the service department. His vehicle is still under warranty and a couple of months ago he had a problem. He decided to be Mr. Macho man and floored it to make his super sport drive really fast (I know, I yelled at him already). Unfortunately him doing so messed something up and now the a/​c won’t turn off of full blast. You turn the vehicle off and it is still blowing full blast. This is the 2^nd time it happened. When we took it in they said he would have to pay out of pocket because he was driving over the speed limit. OK, first of all, you made a vehicle with a corvette engine, do you really expect someone to drive the speed limit at all times? Second, going a certain speed has absolutely nothing to do with the a/​c. After arguing they finally said they’d see what they could do. After 2 ½ weeks they call back and said the vehicle is done and we owed nothing. Thank goodness for that, but you should not have to argue over that in the first place (especially since this is the second time it happened!) We find out that they replaced the blower motor, which was not done the first time, like it should have.
Sorry for the long review, but we have both just finally had it. There are a ton of Chevy dealers in the St. Louis area and we will never do business with this one again.