Enterprise Rent-A-Car

Very deceiving with their work practices and very unethical trying to change prices when you’re picking up your vehicle. The worst customer service I’ve ever had at a car rental. Mr Elderied Mckinney (asked him for his name and he pulls out his card pretends to put his ID on it than hides the card think I forget about it I took it off the counter where he was hiding it) assistant branch manager tells me to go somewhere else which I have would have if I had time to change reservations definitely would not recommend worth the drive somewhere else

Ian the manager was the extreme rude no idea who would let this man run their business,
Working for a company that uses these people so frequently makes me take this information back and let them know how much of a mistake it is to do business with these people, I can’t believe the type
of service I received from these people. I will definitely be letting my upper management know that when we expand out in this area because we will not redirect their business else where, where they are able to accommodate our customers at all costs and after being set up with a friends and family reservation and having a return itinerary ??? But jsut for not having a major credit card? Really? Thanks enterprise for not helping an employee from one of major partnerships!
I also find it interesting that enterprise only seems to focus on customer service on certain geographical locations such as (California) because Unilocal reviews on that location seem to be sought out more for some kind of recuperation of service that they received after these customers have expressed their feelings on a bad experience… maybe enterprise needs to reevaluate their priorities or maybe spread some more of their customer service requirements in the little towns don’t you think?

Avoid this place at all costs. Hands down the worst customer service experience I’ve ever had, it was jaw droppingly bad. I travel quite a bit for business and rent a lot of cars, so I have a decent amount of experience using rental car companies. In my opinion, the manager of this branch is not only a real jerk, he’s also (in my opinion) dishonest and will look for any excuse he can find to ding you for extras. Do yourself a favor and drive a few minutes north and do business with the Enterprise location at Bishop airport. Not only will you be in and out in less time, but you also won’t have to subject yourself to what are (in my opinion) shady and underhanded management practices.