Champion Windows, Sunrooms, Roofs & Home Exteriors

My husband and I have never had such unprofessional and unacceptable customer service. We called this Company back in September to have one of the locks on a window they installed to be repaired. We were told it would take a week to have someone CALL us to set up the time for a repair person to come out. It took another week to have someone come out who then discovered he had the wrong part. More weeks went by. I will mention that these windows were installed with the previous owner of the home and because we were not the original owner the warranty was void. Fine. We just wanted to pay to have the window repaired. The main excuses we have been getting too, is that they are so «backed up» with existing customers (warrantys). So be prepared if you try to get any repairs on existing doors or windows from the original owner, even at your own expense, they don’t want to waste their time with you. We were told last week that the part would be in this past Monday and a service person would be out this afternoon. After waiting all day we call only to be told that it was NEXT Wednesday. We even checked our calendar at the time this appointment was made to confirm that today would be open to have them come fix the lock. When we spoke with Jennifer — the office Manager — she was very rude, unprofessional, and condescending, even asking us «if it was that important that we have this lock fixed?»! We were shocked. The only reason we haven’t just gone to another company is because these windows were custom made by Champion so it would be difficult to get this part replaced by another company. I would never recommend this company and am reporting them to the BBB, which when I told Jennifer this, she responded «you can’t file a complaint with the BBB because you didn’t buy the windows originally». Really Jennifer? That’s not what the BBB informed me and will be informing you soon as well.

Worst company I have ever dealt with. Called in August to repair window only to be told someone would call back in a few days to set up appointment. They never called back. I called to find they only have two repairmen and they were booked weeks out.
The repairman showed up two weeks later. Didn’t have the parts. They had to order them. I asked how long would i have to wait for this. He said two weeks. Two weeks pass and nothing so i called and was told it takes six weeks to get the parts in. In a world where i can get stuff from china in 48 hrs, REALLY.
OK weeks later part comes in on Monday and was told they would be there on Wednesday to fix the window. I looked at my calendar while on the phone and said that would be ok. Wednesday comes and they no show. I called and they said they said they scheduled following Wednesday. I told them I would never agree to that as i had doctor’s appointment that day.
Still waiting to get windows fixed.
In my opinion Company has bad customer service, bad logistics, is undermaned and product really isn’t that great.
These windows came with the house i purchased two years ago.

Unprofessional, disappointed! Had an appointment today, we were so excited to ‘shop’ for our new front door and patio doors! I received info in the mail as well as a reminder card for the appointment. A half an hour after our appoinment time, we called Champion, wondering where our rep was. Kim, who answered the phone, was very nice… checked their computer and we were not in the system. She apologized and told me that’s the 4^th time that it has happened that week, she wasn’t sure if their computer was messing up. Yikes! That’s terrible!!! I said if if she could get someone out in 30 minutes, we would take it, but she could not. So we will be using a different local company, hopefully they will value our time. We are a young, busy family, like so many, and our weekend time is valuable.

Best customer service ever! From the lady who took the appt over the phone to the salesman who showed up to discuss door options.
Received a packet of information/​catalogue and appt reminder immediately in the mail and the salesman was extremely knowledgeable, helpful and a super nice guy. We compared Champion against 2 other competitors and they blew them away.
Only wish they had a few additional options re: wood stain and glass.