Coastal Septic

Steve is a real professional and knows his stuff. I’ve used him regularly for the past several years and he’s very thorough and knowledgeable about septic systems. Makes excellent recommendations to help prolong the life of your septic system. Great personality and willing to go the extra mile. Highly recommended.

Our experience with Steve was wonderful from our very first connection until he finished the job.
His bid was detailed, and he explained what he recommended in a very clear manner.
He let us know, in advance, when he would be coming to do the job, and showed up on time.
The work he did was super clean. Sounds funny when talking about a septic system, but seriously, he takes that kind of care.
He did extra stuff he didn’t have to do. For example, after installing the tank, he graded the ground around the tank so that it was level, and he swept up all the dirt and gravel on the site — even though it wasn’t part of the mess of the job.
Finally, he had a family emergency towards the end of the job that delayed the finishing touches. He communicated all the way through that process too, and didn’t leave us hanging.
On the con side, when I first called to get a bid, Steve’s receptionist said that he wasn’t taking bids right now. In a way though, that con was a plus. He doesn’t commit to work unless he can do it well and within a certain time horizon.
For us it worked out, because I had 6 other septic companies come to our house, and only one of them gave me a bid (I called the other 5 them for months without reply). So I tried calling Steve again to see if he was available, and he was, and it was all goodness after that. If the other companies were not such flakes, we wouldn’t have had the great experience with Steve. He was definitely worth the wait.

Her is why I gave it 2stars
1. Guys, I know you work very hard and try to save money, but don’t expect your wives to perform as well as a professional receptionist. Customers can hear the «I really don’t care» «we have plenty of customers» attitude.
2. If a customers calls on a Sunday, and leaves Two (2) call back numbers, tell your «receptionist» ie. your wife, to call a customer back within 24 hours.
3. If you post that you are open 8am-​5pm Monday-​Friday, then Answer the phone! Or call back within 30 minutes! This is a reasonable request.
4. Again, get a professional to answer your calls. You are losing a lot of customers.
5. As a customer, living in Santa Cruz county, once you find a dependable service, I’m a lifetime customer, and someone with a lot of rentals, and 6 tanks to pump, I need reliability!

Steve and his partner came by last week to complete the cleanup of our septic tank. They did an awesome job. The work was completed within a few hours. In addition, Steve also switched the leach fields and put RootX through the input pipes.
What impressed me the most was that he not was very capable and proficient in the work that needed to be done but also took the time to look at the sewer and point out that our float switch was not working properly since the alarm light was on. He explained that while the float was working normally by triggering the sewer pump to push the fluids to the leachfield, since the alarm interface was not working properly, we would not know if there was a serious problem with either the float switch or the sewer pump. He called our pump company and notified them of the problem.
Overall, an outstanding job.

Steve is highly knowledgeable and gave me good advice. I couldn’t source a septic lid for love nor money and he stopped by after one phone call, a day later to drop one off. Very experienced. Ask him about the fountain of youth!

Yes, as good as it gets! Steve goes out of his way to complete the task to the client’s satisfaction. Also very personable.

Steve is the man. I can not recommend him highly enough.
and no, I did not know Steve before, so this is not an old buddy recommending him, I am a new customer. Steve explained everything he was doing, what he was thinking, what my options were. He was super friendly, accommodating and saved me $ 600 dollars from my best other bid. really. Steve had to bust out some serious power-​tools to decommission my new discovered abandoned septic tank, and I could not have had more confidence in him.
this is the guy you want.

Steve Johnson was on time, returned calls promptly, and offered alternative solutions to choose from. He spent a significant amount of time (on site, and later, by phone) explaining the situation we were facing so we could understand our options. He was great about following up with the regulators at the county and conveying that information. After completing the repairs to our septic tank, he sent before and after pictures, which was helpful, considering that it all gets buried after it’s done.

Steve is the owner and operator. He has a smile on his face and goes the extra mile at an amazing price. Big thumbs up for this company.

We needed someone right away and Steve worked with our schedule. He is reliable, thorough, knowledable and friendly. What delight to have someone that cares about his work the way he did. He definitely wanted to make sure we were satisfied when he left and indeed we were!

Steve Johnson is helpful, reliable & professional. The quality of his work, both septic pumping & installation/​repair services, is OUTSTANDING. Steve is also able to install & service advanced-​treatment systems. Thank you Steve for always being available when I need you!

Really good service, and on time too. Steve is an expert on septic systems.

I called Steve yesterday based on the other Unilocal recommendations.
He was able to come by and completely clean out both sides of my septic system in a professional and knowledgeable manner.
Steve told me that he has been working on septic systems since the 1980s and a few years ago he went into business for himself.
I do recommend Coastal septic for any and all of your septic needs.

Everything they say is true. Prompt, knowledgeable and thorough. One of the other services wanted to replace the tank before they stopped returning our calls. Steve stopped by the same day we called and came a few days later to fix the tank. Rates are more than competitive.