The Home Depot

I asked a worker a question about getting help in the paint section, and they literally looked at me, and then walked away! I couldn’t believe it. Didn’t even acknowledge I was speaking to them! So rude!

Came in to buy boxes which they have a variety of for $ 1+. Also needed to get some batteries. Went in and out super fast.
Someone said hi to me when I walked in.
They have a big parking lot here.

Confession — I’m usually a Lowe’s girl. Love Lowe’s garden section and their selection of holiday decorations. That said (and tl;dr version), if you are doing a remodel/​update of your home and want to talk to people who know their stuff, go to Home Depot.
I went to Lowe’s to ask about paint/​refinisher for bathroom tile. The girl in the paint section had no idea what I was talking about and just told me to check an aisle instead of helping me look. Go to Home Depot, and not only did Francis know exactly what I was talking about, he walked me to the product and gave recommendations on how to use it. He then took the time to help me pick paint colors for rooms in my new house without making me feel rushed or that I was bothering him. He’s a real asset.
Home Depot also has free samples of their laminate flooring. Lowe’s charges you $ 0.25/piece. Besides bathroom fixtures (Lowe’s does have a larger selection), all of my home remodel materials will be coming from Home Depot.

We had the worst experience in their flooring and window treatment department. We encountered the most disgraceful service by Kim. We stood waiting to be serviced for over 45 minutes while she waiting on people that after us.
When another employee tried to intervene and get a supervisor. Not one floor supervisor showed up. I am dumbfounded as to who shops at this particular Home Depot where paying custom don’t matter.

The people at the paint department are rude and disrespectful. One of the women who are working there is just a joke and I don’t know how someone like that can be working in the store, because she does not have any people skills at all. I asked her for help and she just walked away the first time .I thought maybe she didn’t hear me, so I asked again and she answered me rudely by telling me to find someone else. I had to wait till I find someone else to help and she was standing there doing nothing. It was crazy, I couldn’t believe this was real. I know for sure now i will never go there again.

I walked in the store and they had a big sign saying, «We Speak Your Language». Next they listed all the spanish speaking employees.
As far as I know this is still America and we still speak English not spanish. It is one thing to put up spanish signs but to say it is «my language» — a little too far.
No longer my store of choice — I would prefer to patronize an American store that speaks English as it major language.

If I could give zero stars I would. Never did I think I would write a review about Home Depot but I was just appalled. Their customer service is absolutely a joke! I walk in, asked for what I needed and they told me they didn’t have something that they clearly did which I had to find for myself. Then when I went to go find someone to help me no one was around and the employees that were around weren’t doing anything!!! I needed someone to lift the heavy product down, cut it for me, and I also needed help out. I literally had to ask for everything. If I could cuss them out I would, absolutely horrid and their employees suck! You can’t just point someone into an aisle expecting them to just find it cause «oh, it’s over there somewhere look around» I needed help you mother heffers.

So this home depot is pretty decent, on the service they are ehh.
I was really pissed off because i was put on hold for almost 20 minutes as i was transferred from department to department when all I needed was a quick question answered about my drainage hose for my dishwasher. I called back 3 more times and asked for the paint department hoping that someone would at least pick up the phone. Thank heavens, Matt who works in PAINT answered my question, made me feel better, apologized for everything and we hung up. THANK YOU MATT. If it wasnt for him. this would be a 2 star review.

Went back here to special order a screen door (Lowe’s couldn’t do it) …took awhile at the store to take my order down and pay, seems they were unsure price since my size of screen door I needed was an awkward size.
The company is KRAFT! Do NOT go through them! The store Mgr himself said that this company bit off more than they can chew. I waited 5 weeks and still no screen door. They didn’t even measure my door. Gavin is the guys name. I couldn’t get a hold of him.
Gavin said he was measuring it when I wasn’t home, he never came out. 3 weeks went by and I found out he never came out by calling THEM. And they wanted to schedule another appointment to come out and measure? What? Thought we did that.
Store Mgr was real nice and is hoping to drop them as a vendor but can’t see that happening soon. Im getting my money back.

Never did I think they’d get a 5 from me. However, they saved the day. We were referred to Lowe’s at first. We went there and we got several idiots rudely passing us, clicking off the assistance for service and just wasting our time, only to say they didn’t have something that they have the waterless tanks.
Anyway, we went across the street, because competition has to be so close you can walk to the next place, my hubby tried here. And, yes, indeed they did, have the part we needed. The last one and it was expensive but needed to be purchased. The guy who helped was unsure of it, but still took a look and showed us where the parts would be if there, and it was.
It’s the first time I have been really helped there. So, I was thankful that we got what we needed. And, the staff were friendly that day. Payday? ;)

Sales associate would not help my handicapped mother. When she called the store manager — he was rude to her.

I only go to the Home Depot if I have no other choice. Not exactly known for their great service. Always hard to find someone to help you find what you need. When you do they don’t seem to get you to the place you need. I prefer Lowes for the service, but sometimes you can’t find what you need there and need to go here. I do like the self service propane exchange. Very convenient and you don’t have to deal with a person.

Signed up for a home Depot credit card and received $ 50 off my order. I frequent this home Depot and learned that if you use your HD credit card and tell the checkout clerk «I want my 5% off» you can get it every time.
They are still no mclendons but for a big box store I can’t complain.

Went to buy some posts for my deck roof. An associate came back an asked if we needed some help, I said we need to find a couple of straight ones .
His response. «good luck» and he walked away swinging his keychain around in the air. No offer to help look or even load 16′ 4×6 treated posts.
I would say Home Depot in federal way let me down in the device category

It’s not to shabby here. The store has funky energy. maybe it’s just bad Feng shui. Fung Shei. ah i’m to lazy to look up the correct spelling.
The few folks we encountered here were nice.
Overall the store is just like every other Home Depot..

Slow, rude, disrespectful service!
My husband and I special ordered a $ 36.00 trim for the edge of our counter top. After two weeks it arrived. Went to the service desk to pickup and gave the woman my name. She found it in the system and asked for my id which I gave her. Then proceeds to ask for my husband cell number… Wow we have the same address, and last name really? She refused to give me a prepaid part, due to my name supposedly my husband did not authorize… I was with him when we ordered and they never had us fill out a «authorization» sheet! Never again Home Depot! Closing account and going across the street to Lowes!

Because of location, this is my go-​to store for told, hardware, and other repair and remodeling needs. It’s got a great selection and the staff can be helpful, if you can actually find dinnertime to help. I’ve Bern hassled about having excessive returns before. Well, in my defense, I have made excessive purchases over the last 9 years of remodeling my house. I would think they could treat a loyal customer who had spent tens of thousands with respect when I return something it ends up I didn’t need.
Other than not easily finding assistance and sometimes getting hassled over returns, it’s still Mr favorite store for purchasing remodeling supplies.

Pretty much like any other Home Depot out there. I like it because its close to my house and it’s across the street from Costco so you can fix and feed your home all in one trip.
However they do seem a bit understaffed for a store so large. There isn’t always people around to offer help when you need it but rather having to go look for help. And the folk you do find just have general knowledge — nothing like you see on TV where they can give you insight on how to build a house lol.

re: bought 2 bags of mulch
Well, I was VERY disappointed with the HD staff today. I had to help a VERY elderly man today, who happened to be a WWII Veteran that was in South Pacific. I had to help him load 9 bags of mulch, because there was no HD employees in the Nursery area.
I then waited outside for him as he exited the building, because I was going to bet the farm nobody was going to help him load it in his car. *shocker* I was correct that nobody assisted him.
Although I didn’t get any names, I saw about 10 people that didn’t even bother asking if he needed any help. The 10 people were: 2 people talking at the double doors in the nursery foyer area right as you enter into the main store, the 2 people standing greeting you as you come in (there should have only been one girl, colored hair, but there was a second person, guy, chatting and laughing), 1 person putting product on the shelves, at least 3 cashiers, and the 2 people standing in the self-​checkout area to address any issues. ALL 10 (there was actually more, but I didn’t bother counting as they were on the move) should be ashamed of not helping this guy out. Dude walked really slow as if he had early stages of Parkinson’s Disease. I had to ask him twice if he needed help and he said «Yes.» (so that’s how I know he needed help.)
VERY disappointed with this FW HD location.

I just love all the home improvement places. Went in to buy a stainless steel cleaner. I was looking for the oily type since it conditions and wipes away the hand prints and smears.
The service folks were friendly and gave me good directions to the proper aisle.
How can I not love HD! I’ll be back for other things in the future for my condo. :)