Redondo Family Chiropractic

First time I came in was greeted well, but turned into waiting for a long time. Never talked about my X-​ray and never got an adjustment. Very bad customer service!!!

I used a groupon a couple months ago and everyone was wonderful! Jackie was helpful at the front desk, my chiro apt was not confusing and felt great and my massage was wonderful. Good deal for the groupon price. I didn’t feel pressured to continue services which was nice. A couple months later I got a bill. I was angry and confused why. Andrew quickly fixed it and righted the situation. Very professional and classy. Thank you!

I have been going to Dr Rossi for over 10 years and everyone in the officeI treats me like a family member. Dr Rossi always explains what he thinks is going on with my back and he is always able to adjust it to where I feel better and can get back to work. He is careful and professional and friends I have recommended to him loved what he has done for their backs.

DO NOT DO BUSINESS HERE!!! The chiropractor could not adjust my back at all. In fact, he made my back worse. I had to see my regular doctor after being seen here. They gave me an insole and charged me 194.87! Can you believe it. Very shady.

I had the worst massage ever here. The massage oil they used smelled like old cooking oil or something. The setup there is unnerving, they layout of the office gives way to a communal office visit feel. While you are in one room others can see in. Although the office was not very occupied it is still uncomfortable that people can see into the massage room if they were in a neighboring office. On top of that it became evident after the visit that she had left the door to the room open for the duration of the massage. The massage felt very rushed and did not give way to any sort of vibe of relaxation. I was eager to leave the office and anxious for the massage to be over so I could wash that funky oil off me.

I purchased the groupon for the massage and chiropractic visit. First off they can’t even get you in for the massage and chiropractic visit at the same time. You have to have 2 separate appointments and of course the ‘pain’ consultation has to be first — obviously not the reason for purchasing the groupon. Also they sold more than they can handle, so your massage has to be scheduled more than a month in advance… Ridiculous.
Then to top it off if you express any sort of frustration at this ridiculousness they just hang up on you. And then refuse to answer the phone if you call back. I wasn’t rude at all… just said that if they can’t offer the required ‘pain consultation’ and the massage in the same visit they shouldn’t offer the groupon at all.. . and she hung up on me. Quality service right? I think not!
Who knows whether they provide good massages or chiropractic care… getting past the scheduling is a nightmare and makes any quality of service totally not worth it.
I did actually get a call back, so I did get this scheduled… I will update my review after my visit.

Extremely disappointed when I called and they said the Dr. (Sorry don’t know which one) said that unless I live in the Federal Way area they would not be taking my Groupon nor adding me as a patient! They are one of two locations for the Groupon which is closest to me and the other one is 5 miles closer which had worse reviews than this office. I didn’t think that a chiropractic office would DISCRIMINATE based on someone’s location! After all I drive all the way past them to Tacoma for appointment if they were really worried about keeping me as patient or a one-​time Groupon user! Beware of a DISCRIMINATORY office!

I just love this office! First of all, they are fixing me. I am getting stronger every day. I have never experienced this kind of traction before and traction combined with the adjustments are doing wonders. And the office staff are so sweet and accommodating! I highly recommend Dr. Winger and his crew!

Well, I’ve been going here for about a month now and I must say I have felt a definite positive change in my health. Granted, it’s a little strenuous and theres work you have to put into it, even work at home (when you can get off your butt.) Dr. Rossi has taken more time in examining my overall health than my last two chiropractors combined had. Additionally, the entire staff in the office that I have met are great.