Progressive Insurance Claims Center

Bad experience with a progressive claims person :(Someone clearly hit my car while my husband was driving thru a 4 way stop. Claims said that it is only obvious he will take his customers side and not our and denied my claim because he could. So now I am without a car and sense it was an older Toyota Camry it would have costed them nothing to pay out. He was just asserting his power and I can do nothing. You can bet I will not be choosing Progressive for any of my insurance needs.

If you must have an accident, this is the place to go. Staff is as friendly and accommodating as can be; and they’ll handle all the estimates and referrals and paperwork needed to get your car fixed. Free reusable grocery bags, too!
The downside is they are not open on weekends, and it is a bit of a slog for me from West Seattle to Federal Way (they have another center in Lynnwood that would be even worse). Still, the office is open from 7:00 to 7:00, so I could find time during the week.

Been with progressive 15 years :-) son just got in an accident in car had to be towed lol progressive agent told my son to pay the Tow Bill it was his responsibility because we called for the tow truck… I guess it’s time to change insurance to a company that won’t pressure kids to pay bills that aren’t their responsibility

WHAT THE? This place is sweet. Do they want me to get into more accidents so I can chill out here? Super friendly staff. Coffee, snacks, free wifi and the cleanest office I have ever seen. Why is it so far though? Other than it being a trek from Seattle this place is extremely nice. A little bit of an upside for having been in an accident.

This facility handles automobile claims and they provide estimates as well as repairs for damage. I recently took my car in to have an estimate for my claim, and I was really impressed by the experience. As soon as I pulled up, an adjuster walked out to greet me and promptly escorted me inside the building. I was immediately offered a snack and a beverage and then I was introduced to the adjuster who would be taking care of the estimate. He explained the process, walked me over to the waiting area, and then he quickly went outside and assessed the damage. I was initially told when making the appointment to allow 45 minutes for the whole process, but the adjuster told me it would probably be less than 30. The waiting area has a television and a few toys to keep children occupied, plus there was 80s music playing in the background. There are snacks both sweet and salty, plus there are hot and cold beverages to include Coca-​Cola, Diet Coke, and bottled water. Everyone was super friendly and promptly handled the flow of customers. To my surprise, the entire process was complete within 15 minutes and then the adjuster explained the details of the estimate and answered all of my questions. I was even offered a snack for the road and then I was on my way. I haven’t decided whether I’ll have the damage repaired here or at an independent shop, but all repairs at this facility have a nationwide lifetime guarantee which is a nice bonus.