Medical Imaging on 1st

Very upset with service. Will not return. Aren’t mri thousand of dollars? Shouldn’t they treat you respectfully? I drove around 45 minutes trying to find it. When I finally got there already stressed from driving in traffic the receptionist told me I couldn’t be seen because they only verified one of my insurances not both. Either way, one already approved the procedure. She was rude, then sugar coated the story when the Lakewood office called to find out why she said they couldn’t see me. Stop employing stuck up just out of high school little girls!

I would rate this place a minus but this system won’t let me. After the receptionist did a great job getting me to see the «dr» quickly I again waited over an hour get seen by anyone. This must be typical at all CDI’s because the Renton office did the same thing to me recently. Not only did i have to wait but when I made the appointment I informed the staff that the «dr» would need my records from another clinic not associated with CDI. I told Them I could do it so it would be in the office when I arrived for my appt. and was told by them they would take care of it I didn’t need to do anything. Knowing how CDI functioned i called CDI back later. I got another person on the phone and mentioned that to be «clear I need my records from the other Dr’s office to be in this office before my appointment.» The reply was there was no notes or records of any request for the records. I was then told that it would be taken care of by them again. So I come to my appt. and guess what, no records. The «Dr» said he didn’t have them and asked the receptionist about getting my records and she said ok I’ll I’ll call them, she then said they were closed and she would fax the request to the other clinic for my records. Now two days later I call CDI to see if my records are In yet for the dr to go over and the answer is no, and they don’t know why. The receptionist tells me she will call the other clinic and I should also call. So I call and get the answer from the person that process’s these requests that she doesn’t even have such a request. She gives me the fax number and says she will do it as soon they «CDI» fax the request. So I call CDI back and mentioned that she has no request from them and the receptionist at CDI says we usually call but I can fax it. That’s not what they said two days before to me and the dr. When he requested it.
CDI should be ashamed of this and it is obvious corporate needs to pull there head out of the sand and possibly develop a comprehensive training program for the employees. I only went back there after the first bad experience because of a referral to see a Dr there. The upside was the Dr was awesome CDI is inept.

Super wonderful staff, they place Christian music in the background. Took my Grandma here for her x-​ray. Really quick procedure. Can’t say enough about the kind helpful staff.