LA Fitness

Pros: lots of equipment.
Cons: dirty bathrooms. Slimy pool deck.
I wouldn’t come here except that it’s close to my house. I often work out early in the morning and the place always looks like it hosted a slumber party the night before. If at any time this place should be clean, it’s the morning.
I work out in the evening as well. Whenever I come after work, the paper towel dispensers are all empty and at least one toilet is clogged.
This is the first negative review I’ve written about any business ever. I’m just hoping management will see it and fix the problem.

I only come here because its the closest gym to my new house. I usually come here to run and hit the punching bag. The cons, half of the treadmills skip and are dangerous to run on. I would only give this place a 1.5 stars if there were half stars, the Locker rooms are dirty, the showers are nasty with broken tiles. There are a few lockers that are missing doors, the drinking fountain in the men’s room looks like its a science project. The staff seem to be ok, the pro’s to this place are the punching bags, pool and sauna.

LA Shitness! Wish I could give this place zero stars. This location is in shambles, dirty locker rooms, broken equipment, inattentive staff and they are always out of paper towels and cleaner on the cardio floor. The only redeeming quality is the amazing aerobics instructors. If it wasn’t for them I wouldn’t come here any more. It’s like the management thinks people in Federal Way don’t care about having a clean gym with working equipment. Is that too much to ask for?

A good gym not crazy busy and equipment is maintained. Pool area is good and treadmills run good.

I really enjoyed to take class of cycle and Zumba. I also like sauna, hot tub and swimming.

Nice free weights and machines. The cardio equipment is very VERY old and loud. Instead of 3 people in the front, couldn’t they have one walk around and out lazy peoples weights away?

What I like about this gym is that it’s not as crowed compared to the other gyms. The equipment is better than the equipment in Kent. The bathroom isn’t that clean I recommend bringing slippers if you go swimming or take a shower so you don’t get any foot disease.

I used to be able to give this LA Fitness a 5-​star rating but it is just not clean anymore so at this point I have to give it a one-​star

Herbert will be one of the first faces you will see when you walk through the door. He presents with a quiet confidence. You won’t see him behind his sales desk, but on the floor organizing weights, picking up trash and cleaning equipment. It’s my belief that he doesn’t see the gender, size of people or cultural differences. He will touch your shoulder in passing offering encouragement. I’m 62 and he knows my name! Herbert brings a sense of community and LA Fitness in Federal Way, WA is lucky to have him.

Updating my review because of the following:
They either run out of toilet paper, paper towel or toilet seat linings and this seems to be a recurring problem.
Yesterday, they had a paper towel problem.
Also, the door in one of the stalls is missing!
Get it together already! If one of your fitness instructors have to replace toilet paper in your restrooms, you know your tp, pt & tpl forecasting is off!

The sales guy lied about the membership. He said I could use it anywhere. I show up to another la fitness and they said I have to pay extra.
This isn’t even a good gym. There’s better ones out there

Not a great impression. There was a hummer parked in 2 compact spots — I should have seen the writing on the wall… Walk in and was greeted with a scowl which is never a good sign. The furniture was worn down, smelled like cat urine and the locker rooms were dirty. Asked to see the pool and with a great eye roll was told ‘go ahead’ by the way no idea how to even find the pool … The response to that was ‘that way through the locker room if you want to sign up let me know I think I have someone here that can do that.’ No thank you… We took a quick look and went to the next location (which gets 5 stars!!)

Nice equipment, dirty bathrooms, and as many have state on here already rude useless employees… I only go here because its close to home…

Out of every LA Fitness I have ever been too, this one is by far the best. The staff makes you feel right at home here. I have only been a handful of times to this one and they know me by name. The kids club is also amazing, one time it was closed and the girl that normally works in there watched my kid in the lobby while I worked out. Love this gym

This place is ghetto! There’s always something broken. The place is not clean by any definition. Sit down anywhere and you’ll enjoy a view of dust collection. Men’s locker room is disgusting. The for is always wet. I can’t tell if the toilets and sounds are leading or everyone just misses the mark. Soap is usually out. Paper towels are usually out as well, or the dispenser is broken. Only good thing about this gym is the corporate discount I get. Otherwise, I wouldn’t be spending my time here. Just make sure you wash your hands or rub them with sanitizer before touching your face.

Hmmm just read my contract and Saif the sales mgr told me I am not following club policy because I didn’t bring my membership card. Section 1 in regards to policies states that I can use a membership card or government issued ID (which I had and showed to him) yet I showed him my ID he said he was going to revoke my membership for not following the clubs policies? Hmmm maybe he needs to be re trained on policies and procedures as well!

If there was a zero star, i would give it this rating. I dropped by today primarily to inquire about rates. Ended up messing my day. It was a nightmare. While i was talking to a representative, this so-​called manager came by and started giving all this hard sell crap like the $ 5 discount he was giving me was only good until July 15. So the $ 39.95 less $ 5 would total to $ 34.95. I asked him if they give discounts through my husband’s employer. He was so certain that he was giving me the same discount that Xxxxx company employees and dependents get. He kept saying that $ 5 discount is the same discount that other gym give, which is 20%. How did $ 5 add up to 20% of $ 39.95?
Since i was feeling very pressured, i said why don’t i come back tomorrow because i don’t have the money right. He then started giving me a lecture about a 4% chance of people coming back the following day. He said if i don’t have the money, i should call my husband and asked for the credit card details. I explained that he was asleep at the moment. He then told me to provide my information so that i will still have the same offer when i come back on july 15. Please note that today is July 14.
It was almost like a debate that i have to defend myself and come up with a rebuttal. He scoffed at what i say and kept saying «this is how i do business». He also said that if i come back next month, he will raise the offer of $ 39.95 to $ 45. Is this really how LA fitness train their «managers»? To threaten, railroad and bully potential customers into signing with them?
I was so upset i was in tears. I told this manager i just came by to inquire and asked for details. So he left and it was just me and the representative. Since i couldn’t compose myself i just told the guy i was leaving.
On my way out, this manager still had the temerity to say «have a good day».
So when i went home, i double checked with my husband what his discount is with LA fitness. As employee of XXxxx company, the $ 90 initiation fee is waived and it is only $ 29.95. And this so-​called manager did not know all this information. I probably mentioned the company name 5 times (because i was very certain that there was a discount for its employees and dependents) but he kept insisting the $ 5 discount of $ 39.95 a month was a very awesome deal and that i should grab it for dear life.
I have pretty high standard for customer service, having worked in public relations and one of the best airlines in the world and what i was subjected to was really atrocious customer service and poor marketing strategy — bullying, threatening and arm twisting.

So if you want to cancel your membership, the employees are either undertrained or just uninformative. You pretty much have to know the process yourself. So let me help you out so you don’t fall into this crap that I’ve been through for 3 months.
You need to give a notice 15 days prior to the next billing day cycle (15^th of every month) to canceling your membership.
MAKE SURE THEY SEND YOU CONFIRMATION EMAIL.
Don’t believe them if they said they canceled your membership.
Make sure you receive the email.
Again, this gym is run by lazy people practicing shady business. You should rather go to 24 hr fitness. If you do decide to still join this gym, please say hi to lazy pricks for me, and if they screw with you too… Well then, I told you so. Thank you.

Last year at this time, my review would have been different. However, they’ve changed front desk staff & they are so much friendlier! These gals actually greet you upon coming & going which is essential with any business.
I love the classes too. Bodypump & Zumba are my faves. The equipment is updated too which is nice.
My only gripe — another early morning class to add to the mix!

To be fair, I’m comparing my experience at this location to other LA Fitness facilities in the greater Seattle area. Let’s be realistic, comparing this gym to the WAC or BAC would be unfair. You have to pay a lot more money to be members at those high end gyms, which offer towel service and designer soaps and lotions. I like the fact that I can use most all the LA Fitnesses in the area and that my membership works when I’m traveling to other states.
I think this gym has improved with new management. I’m always greeted when I enter and leave the facility. I seldom see broken equipment anymore. I always see someone cleaning the machines & vacuuming. The paper towels/​soap dispensers are rarely empty.
Most all of the LA Fitnesses have the same set up with the weights on the main level and the cardio machines on the second level. Music playing in the background and TV’s upstairs where the cardio machines are located.
I had a trial session with a personal trainer once, but didn’t sign up. They try to sell you a package and expect you’ll quit along the way. It doesn’t matter to them because they get paid upfront. Maybe a little pessimistic, but I like to think it is realistic. I prefer to train with someone who takes pride in their job, especially if I’m paying good money. The turn over rate on the trainers are pretty frequent — I’m observant! I used to see some of the trainers eating McDonald’s at their desk near the front entrance. Way to set an example for members. Thankfully new management has fixed the unprofessional behavior.
LA Fitness offers a variety of classes including spin, yoga, zumba, etc. I use to take spin, but quit because I didn’t like the new instructor’s choice in music. I need good beats to keep me pedaling! I know what I’m doing and disciplined enough to use the equipment on my own so I don’t bother with the classes offered. On the plus side, the classes are included in your membership at no extra charge.
I like the pool here because most of the time it’s empty! It’s nice to swim in a less crowded pool. It also helps that I come during non-​peak times. One thing I would suggest is (I’m sure this can’t be implemented unless it happens across the board), putting signs up for slow /​medium /​fast swim lanes (like the YMCA). It can be annoying when people just want to sit around and chat, taking up the whole lane when I’m trying to swim laps. I realize they pay a membership fee too, but it should be common sense to be considerate. Lack of gym etiquette is one of my pet peeves.
I would say the clientele is pretty mixed and very diverse. Young, old, fit, buff, fatties & skinnies… Asians, Blacks, White, Hispanic — it’s a melting pot up in here! It’s less of a meat market compared to the LA Fitness at the Landing in Renton. One time I had a dude try to talk to me while I was doing cardio with my headphones on. Gentlemen, this is not the time to strike up conversation. Again. Gym etiquette.
Other amenities available include, racket ball courts, sauna, & jacuzzi.
I noticed the basketball court has new flooring. Not that I use this, but FYI to anyone out there that likes to shoot hoops. I like the sauna. No steam room though. They had one in an older LA Fitness in Los Angeles, but I was told steam rooms created mold issues so they stopped adding them to new facilities. They have lockers available for use, but you need to bring your own lock. Water fountains are available on both floors and in the locker rooms. They also have a smoothie bar at this location.
There’s no towel service. You can bring your own. Quite frankly, towel service would increase the membership fee & using an overly washed hard towel doesn’t sound too appealing anyway.
Kids Klub is a nice feature for those who have children. Monthly rate is really affordable, but you can pay by visit too. Kids Klub is only offered during peak time. 8AM-​12 PM, 4 – 8 PM M-​F, 8 – 12 Sat, Closed Sunday. Not sure of the age min-​max though.
You get what you pay for and for what I’m paying each month… I’m getting my monies worth for sure. I’ve been working out here for a few years now and it’s sufficient for my needs.