Group Health Cooperative – Federal Way Medical Center

«Dr.» Kelly Johnson is the BIGGEST joke ever. I highly recommend if you get her as your care provider to immediately find a new one. She shows no emotion and no care for you as her patient. Whatever you go in to see her about she doesn’t take seriously and will simply pawn you off. I’ve had a lot of doctors in my life and she is by far the worst. She is a complete joke.

This is a review of GHC billing practices – medieval at best, incompetent and fraudulent at worst. And, yes, I have reviewed and reviewed various aspects of GHC many times, sometimes for the best, but increasingly for the worst. And the billing… downright nefarious. This last billing of 2÷17÷2015, which I also reviewed, involved having an eye test at Central as ordered by my eye doctor at Northgate. First a test (later, I was told by a technician for which I shouldln’t have been billed, but only when read by the doc) and then, since they had done the WRONG eye exam, another exam for which my doc had told them not to bill me. Now the #1 Explanation of Benefits comes in – billed for both tests, with copays for each at $ 20=$ 40. I call and all of us agree that I should have had only to pay for one test — and there would be adjustments but BILLING COULD NOT SEND OUT A CORRECTED BILLING – oh, no, I had to wait for the new bill… and then whamoooo! new billing has a new code for the second, presumably non-​billed exam and I still owe $ 20. Calls, more time – up to 2 hours now of dealing with what should have been a non-​issue. More papers, more bills – I call occasionally, I keep writing that I contest this bill and will NOT pay it… more calls. Threats to send to collections – and GHC has a nasty twickly trigger finger – not pay – blam-​right to collections. I’m ready, now, for Consumer Reports request to send in bad billing companies and to Go Get Jesse!
Now, today, May 13 I receive a call from someone in GHC Medicare who assures me that all is well – I never owed anything, wrongly billed for the first so, guess what, folks – they had applied that $ 20 copay to something they had wrongly sent to collections YEARS ago! And then had to bill me for the REAL test! Of course, the little gal said, «Once in collections, we cannot do anything about it»: — Really? they applied my $ 20 to that bill??? That sent me ballistic – for that was the hidden little item on my credit report which brought it down a wee bit from a perfect score. I’ve requested all the paperwork, plus, now, with over 8 hours spent trying to right this — one of many – fraudulent billing I am going to take them to collections for $ 50 an hour – at least at small claims court.
Why do I stay? The other companies are worse, at least from advice from friends, plus I have three wonderful doctors. BUT, if you wish honest treatment from billing — you might as well do business with the mafia. Not Marlon Brando – just the gang lords.

I can’t stand Group health. I was being transferred 3 – 4 times to get my darn Medical Records! It’s not that difficult. There’s a thing called a fax machine. Out of all medical fields I’ve been too. Group health seems to be the only complicated service to talk to. And what’s very sad is the workers complain about their jobs. Group health needs to fix there damn mobile app too!

For friendliness and thoroughness I give them 4 stars. For actual care it’s zero. Care is more important.
I came in for a pap smear and we had an accident. The speculum broke inside me. Ok. No big. Accidents happen right? It hurt a lot for less than a minute and the Dr was very, very apologetic and nice so I let it go. The Dr should have left it at that. Then he came back in to sit down and talk to me about it which at first was nice (now I realize he was trying to prevent an actual lawsuit — something I wouldn’t pursue as it was pretty minor in my opinion). He apologized again but then he told me that in the future I should tell doctors that my pelvic bone is tilted which makes it hard to get in there and that’s why the speculum broke. Was he serious? I am in my 40’s. How many paps do you think I’ve had??? In my opinion that smacks of inexperience. You do not blame equipment malfunction on the patient. Whoa. Lol.
Afterwards the nurse came in to give me my flu shot. She literally stabbed me with it, and hard. (I’ve also never had a flu shot hurt like that either). Also the liquid in the syringe went spewing everywhere. Oops. I’ve also had flu shots done every year for the last decade or so and that’s never happened either. No apology this time. But the staff were very nice :) They may try to kill you but they’re very nice about it…
On a positive side I had blood drawn and the lab people are very competent and painless.
However I will be checking into other insurances in November.

I don’t know why this place gets such a bad rep! I love this place. I’ve been to A LOT of heath care facilities in a few states-​with insurance and without-​and I’ve never seen a facility this great. You can do most of your set up/​pre appointment stuff online so when you walk in you can just check in and wait. Facility is well laid out and always very clean and tidy.
You walk in to a central large long room, check in desks for appointments are right up front, you check in and go to one of the quad waiting areas in one of the four corners. All the waiting areas have lots of seats and some sort of play area for kids plenty of magazines to read.
Lab/​Injection Room-Tthere’s a kiosk to take a number and a screen displaying what number they are on and what # you are in line. SIMPLE! Staff is always friendly, and I don’t know if it’s skill or revolutions in needle technology but I’ve had the most painless shots and blood draws ever.
Check in Desks-​easy to locate upon walking in, friendly staff!
Pharmacy-​Nice people and again use of an easy kiosk system. If your meds aren’t ready they’ll offer to call you when it is, or if needed, ship it to you.
Doctors-​Best medical staff, nurses in all the offices are really nice and helpful. Always review what I’m there to before i see the doc and take through notes. I’ve seen several of the docs here, I like some better than others, but they are all good.
I have Group Health Insurance and I love it. I’ve been to the Franciscan medical centers and there is a BIG difference. GH facilities and staff are WAY above in terms of quality of service and ease, even in an emergency situation.

I recently had to switch from Aetna to Group Health. I was hoping that the few good things I’ve heard about them from coworkers would outweigh the «Group Death“s that I’d heard for years before. I went in this morning with an ear issue and I was immediately put off by the building. It’s so dated and depressing. I felt like I was in a bad nursing home. I got to the front desk of «Cluster C» and the receptionist repeatedly called my «Kim» even after I corrected her, not to mention the fact that my name was on her computer and papers in front of her.
I waited for about 5 minutes in the waiting room before the medical assistant or nurse came to bring me back to the room. I answered a few questions, filled out a quick form and was told to wait a minute for the Physician’s Assistant to come in. I waited for over 40 minutes in the room until I was finally fed up and walked out of the room to ask where the PA was. They called her and she finally came to the room.
I was a little upset that she didn’t apologize for the wait, it was unreasonably long and unnecessary considering most of the other rooms were empty. The PA quickly looked into my ears, told me it was probably an issue with my sinuses and gave me a prescription for Flonase. She was nice so I guess that made up for the lack of apology. The only convenient thing about this Group Health is that they have a pharmacy right in the same building, so you just walk over to «Cluster B» and pick up your prescription. The pharmacist/​pharmacy tech was actually the best employee I encountered there. I can’t wait until next year’s open enrollment.

Not a very good place at all.
My dad used to have insurance here. He barley saw his OWN doctor and would see a Physicans Assistant instead. The PA did not know what they were doing.
I went into the place myself with my dad because he had an appointment. The place does not give off a good vibe.
My mother had insurance with Group Health and had to use it to get chemotheraphy. For her 2^nd dose of Chemo, the oncologist gave the chemo in 2 HOURS! The chemotheraphy that my mother was on is to be DONE in 6 HOURS!
It blew me away and pissed me off.
You may pay more money, but you get what you pay for when you go to Group Health.