Aqua Rec’s Swimmin’hole and Fireplace Shop

If they could get below 0 for stars I would. The only reason they get one is because you have to put something in to be heard. First, I purchased a pellet stove, then I purchased pellets. Not knowing how many it would take to get through a season I purchased 3 tons. I used ½ ton. I asked if they would refund the difference– NO. Ok now three years later and I’m still using going there to pick up my prepaid pellets. There has always been a 10 bag per day limit. TODAY the guy says 5 bags and was beyond rude to us. Yep there were witnesses!!! They were also shocked at the verbal abuse the «manager» fired off at me. He told me to drive to their main store and get all of my pellets so that he did not have to deal with my complaining. And for the record I picked up 10 the day before. I gets worse — he tells me after they were recorded on my account to load my car myself. DO NOT BUY ANYTHING FROM THESE PEOPLE. THEY HAVE NO IDEA WHAT CUSTOMER SERVICE MEANS!!!

My hot tub needed repairs due to leaking and a repair man was scheduled to come out to access the problem and then realized he didn’t have all the parts he needed to repair (no big deal the first time) and had to reschedule. The parts came in two weeks later and the same thing… he still didn’t have all the parts he needed, so he had to order more parts and reschedule. He came out for the 3^rd time and repaired a few leaks and then stated they needed to replace the pump, which never had problems and worked just fine. We ended up dropping over $ 700 and the hot tub still leaks bad and then we called and they want to charge us again to look at it and make more repairs if needed. They stated the only way to really figure out what was going on was to tip it up on it’s side. Why the heck didn’t they do that in the first place!!! They told us there is nothing more that they could do other than continue to charge us overtime they come out after we call them telling them the leaks aren’t fixed. IMO you do everything you can to make the costumer satisfied when the spend $ 700 for leak repairs. That’s just ridiculous! My mom had huge problems with them in the past coming out to put in a new fireplace. They totally distorted they chimney and ended up spending way more than they needed. I am so upset and don’t have anymore money to drop into my hot tub that’s still not usable! I feel they could have cared less to make things right for us.

We dealt with the Bonney Lake and Puyallup locations: We bought a fireplace insert in July 2012. The install took 2 days instead of the 1 day install promise. Then they had to come back out to repair the top of our chimney that was not put back together correctly. For our inconvenience, they gave us 5 bags of pellets and told us they would give us a special price to purchase a ton. We ended up buying pellets from another company who had a normal price 20% less. We went back to the store, thinking to buy another insert, got two different prices from salespeople. Now, in January 2013, we get an invoice for a ton of pellets that we did not buy. When we called, the rep tried to say we picked up a ton of pellets. WRONG! Then he acknowledged the five we did pick up. We refused to pay for goods not received… and we can buy the same product cheaper elsewhere.

This business is absolutely horrid. I was treated with disrespect from the manager. His name was David rude. And that name is ironic because he was very very rude. I felt like he talked to me like I was some kind of child. When in fact I’m old e Pugh to e his father. I will never ever give this company my business again. Thank you David rude for being a complete d bag.