Waffle House

Visited again today and the food was good, but the service just ok and the employees were busy socializing with each other? They should have been cleaning and making sure customers were cared for. Not the best location.

Fresh Hot Coffee and Warm Friendly Staff!
Usual menu items cooked to order.
Plenty of locations to choose from all over Atlanta Area!

You know, I really struggled with how to rank this location. Odd, how much soul-​searching is required by a Waffle House, of all places.
In terms of the restaurant itself, I’d give it 4 stars. It’s clean, truly smoke-​free, easily accessible and the service and food are first-​rate in its class. In fact, we drive past two other Waffle Houses to go to this location and we visit at least three times per month, usually on a Sunday afternoon. We’re both breakfast fanatics and devout sleepers-​in, so we love being able to get breakfast at noon… or 3pm :-) When done correctly, as they are at this location, Waffle House’s cheese eggs can’t be beat. Alas, the sausage is not up to Bob Evans, a restaurant I desperately miss. But, then Waffle House has a jukebox. One way or another, this is a pretty darn good place for an «eggs and such» breakfast. If you’re looking for something with more éclat, you ought not to be at the Waffle House. It is what it is, people.
A few weeks ago we had the misfortune of heading in for one of our 2pm breakfasts and landing in the middle of a store meeting. Hence, the reduction in stars. Good Lord. The way we had to listen to that woman speak to her employees was inexcusable. And the kind of information (personal and otherwise) that she was airing in the middle of the store with customers around was unbelievable. There was even a table of older gentlemen who had turned their chairs to watch the goings-​on while sipping coffee and commenting amongst themselves Statler and Waldorf style.
Being me, I called corporate on Monday and, in due time, got a call from a district manager who a.) addressed me by my first name (I know it’s Waffle House, but seriously, where did you learn your customer service skills?) and b.) immediately began on a long-​winded justification of the manager’s actions (again with the lack of customer service skills.) He did eventually offer us a free meal, which we declined since that wasn’t the point at all.
Ultimately, we decided that there was no point in depriving ourselves of an eatery we enjoy in order to protest to a corporation that clearly doesn’t care what we think. We like the employees and we like the food, so to heck with management. We’ve been back over the last few weeks and discovered that store meetings have been moved behind closed doors, thank goodness. So hopefully we can continue to enjoy in peace. Though I must admit, we got there early yesterday and I had to grit my teeth while paying my bill because that manager was running the register…