Ulta Beauty

I usually don’t write reviews. i’m too lazy))) True! But this time i found a minute to tell about today’s experience at Ulta because i have to do something with the emotions that bother me ever since i left the store. I stopped by to find a moisturizer and BB cream. Usually i don’t go to those stores because everything is overpriced and i can get the same staff at Target but for less money. So when i decided to go to Ulta i was expecting a consultation. And that 3-​words information that i received i can not call consultation. But that wasn’t that big problem… i was able to find the info by myself ((When i was checking out at the register sales person was smiling at me and kindly telling me all the benefits that i can get if i open the discount card (apparently, this is the only info they know well about what they can offer at ULTA). I didn’t need that and kindly refused her offer. Then she tried to convince me again (real professional!) but i said no. Lady at the other register heard everything decided to help her and started tell me how great this card is ant that its free. I had do sad NO THANK YOU again and asked the first lady a question about cream that i’ve picked. I said «do you know anything about this product?» and her response was «NO». Thats it… So this is what we overpay for… the service, information, advice. But all we can get is the information about card. I hope this review will be read by the manager of the store and i hope none of those ladies were a manager. And he/​she (manager) should know that there are no professional beauty product sellers at this location.

Meh. I was not spoken to or asked if I needed help at all. I asked a worker a simple question about where bare minerals was and he had to call several other workers over to figure out what to tell me (he didn’t know what powder foundation was…) all they did was try to bribe me to buy this new product and didn’t even help me out. I was stared at constantly like I was going to steal something and followed around. While checking out the woman kept whispering to her coworker and didn’t even acknowledge me. When the total came up as $ 213 she had to count everything and ring it back up? Umm… Ok… Great job

This review is for the girls who want a professional, experienced, and sweet stylist! Linda, the lead stylist at ulta, is amazing!!! I got a balyage sombre done– I showed her a picture and she did exactly what I wanted.
It is extremely hard to find someone who can do thick, long hair with prior color– but she pulled it off and made me very happy!
She is highly recommended as I am back today to get my hair done with her again.
Go see her, she is Amazing!

Most times I am never greeted the entire time in in the store. No one comes up to see if I need help. They don’t seem to keep up with product that is leaving the shelves it’s always — we have an order coming in. When I go there it is anticipated that the customer service will be poor.

Always find everything I need (and then some) at Ulta. This was my first visit to this location. I had low expectations based on other reviews. Store was clean and organized. Everything I wanted was in stock… this has been an issue at some other Ulta locations I have been to. Cashier was friendly and helpful!

I was greeted by the cashier but the worker that walked up to the cashier didn’t even acknowledge me. When I asked for help, she told me to wait for someone else! She continued to walk around. If you don’t like your job find another one! Don’t ruin the joy of shopping because you don’t like it here! Treat every customer to same! Oh well, they have a great store brightly lite with tons of makeup but enough to get your fix nothing too extravagant or in excess. Macy’s has more selection to makeup.

This is a review for the salon, My stylist was Jessica and she was absolutely amazing, I moved to Fayetteville about 4 years ago and I am very particular about my hair and who cuts it Shontelle, (not sure if I spelled her name correctly) but she was the first Stylist that I had when I moved here and I loved her and she was the only person I would get my hair cuts from, but then she moved to FL this year and I was devastated! BUT I have to say that I am so glad Jessica is there because she does amazing work! Most stylist don’t take the time to massage their client while washing hair but she goes above and beyond for her clients and I absolutely love getting my hair done by her, hopefully she won’t be moving anytime soon because she will always have me as her «Hair model.» If anyone is looking for an amazing hair stylist go see Jessica at Ulta call and book an appointment with her ahead because she books up pretty quickly and I promise you won’t regret it!

Well, at least my experience in the Fayetteville Ulta was NOT unique! Fellow Unilocaler, Phoebe H., LOVES Ulta. I have worn the same color and type of eyeliner for about a decade. It’s very light w/​smooth application. Since I have to be careful what type of make-​up I wear, this particular eyeliner is VERY important to me. A few years ago, this color was discontinued. Fortunately, I was able to order several off of
. I have scoured the internet (eBay, Amazon, etc) and this color is no where to be found. Not really surprising since it has been discontinued this many years. Regardless, my heart still ached. When I googled this Physican’s Formula eyeliner type — — Ulta came up in the search list. Although the specific color was not listed, I thought I would give it at least a try to find it in Ulta. No love.
This is my first time being in an Ulta in about 10 years (I know Phoebe… I know!). Since I REALLY needed eyeliner, I thought I might as well LOOK because I was in Ulta and they have a crapload of make up. I start scouring the aisle looking for a similar type and color of eyeliner. An associate approached me and asked if I needed help. I explained the horror and she gave a suggestion for Urban Decay. I ended up finding a color close to what I was looking for in a different line. However, this particular associate was very helpful, friendly and her make up was beautiful.
I am close to an albino, so I spray tan. I saw my brand of spray tanner and couldn’t really tell from the sign if it was «buy two get one free» or not. I grabbed three along w/​my eyeliner and head up to check out. I was also psyched because I had a coupon from retailmenot for $ 3.50 off a $ 10 purchase. SWEET!
I approached the clerk and asked if the spray tanner was on sale. She mumbled something about it being in the flyer. Uh, okay… I don’t shop in this store and I don’t have their flyer. She starts to ring me up, then hands me back my eyeliner stating it has no barcode and she thinks it is a sample. Sigh. Why ME?! The entire purpose of my visit was for eyeliner. I went back to the aisle I had found this pencil in… could not find the color. I tracked down the original HELPFUL associate and she told me that was not a sample in my hand, but she helped me find another one of the color I had already spent time trying to find. Yes, eyeliner IS this challenging. I re-​approached the register and the cashier looked completely put out. I felt kind of bad about interrupting her rest by trying to pay for merchandise (sarcasm!).
I wanted to sign up for their rewards plan because 1) it’s free 2) I always read Phoebe’s notes about the deals. The cashier could NOT type at all. I spelled everything multiple times (NAME and ADDRESS). Neither my name nor street address are exceedingly unique or challenging to spell. The cashier was rude and looked so put out. She told me I could look online for details on the rewards program — — wow, do I feel like a valued customer. No kidding — I can get online. I just skipped using my retailmenot app coupon. I know — — I FREKIN love deals, but I knew it was going to make my checkout even LONGER and more of a pain in my butt.
Two stars for this visit. One star because I have to give a minimum of one and the other star because the one sales associate was very friendly and helpful. I am glad I finally went back in Ulta and foresee additional purchases in the future. In all fairness, had I not landed w/​this crappy cashier and not using my $ 3.50 coupon — this would be at least a four star review.

Horrible place! Rude and under staffed. This was my first and last visit!

Ulta here in Fayetteville every time you go in there nobody wants to help you and they close before their actual closing time after I drove 17 I knew I could make it there before they closed and I did and they closed five minutes earlier than they are supposed to I will never shop there again

The esthetician Alejandra is a charm! If u want a good facial by a fun and friendly employee, I recommend her. It’s only my 2^nd appt and I feel like I am getting good results by someone who knows and does a good job. She gives me good advice for home care and I walk out of there with confidence. I will be a returning customer. Next appt already scheduled! Kudos to Mikey for referring me to her!

Atmosphere: Nice and bright. Product placement is not that great, though. ³⁄₅
Cleanliness: Could use some mopping. Salon area can use some detailed cleaning. ²⁄₅
Quality: Good selection of products. ⁴⁄₅
Price: High, but you’re paying for convenience. ³⁄₅
Customer service: Very poor. Hard to find help. ¹⁄₅
Comments: I had salon service done and it was great! She listened to exactly what I wanted and didn’t want. Very happy with the results. $ 40 shampoo, cut, and style. Last minute, no appt. Sign up for the Ulta card just in case, although I never purchase enough to benefit from having the card-​but hey, it’s free.
Overall score: 2.6÷5

3/​20/​14
I have to edit my review from four to two stars. This Ulta has since gone downhill since most of the original sales associates have left and they’ve hired new people. I’m unsure if the original manager is still there. Ulta stores nationwide seem to be suffering from dirty stores, lack of stock, and overall poor conditions, and now this one is no exception. I was in earlier today and it was like one of the SA’s was following me while pretending to rearrange merchandise, and that is just odd since they’ve never done that before. Do I look like a criminal? I’ve never even had a speeding ticket. I was a platinum member of the beauty club up until 12/​31/​13, but I found shopping elsewhere much easier. I’m not sorry that I lost that status at Ulta, because in the three years that I was platinum I saw very little benefits from it compared to Sephora or Nordstrom.

I give this place 1 star for cleanliness.
Customer service STINKS!!! As I strolled blankly through the makeup section looking for Sheseido, there was a woman busy cleaning the makeup off her face just to apply her new face, I thought it was a customer and come to find it was an employee!!! NEVER did she offer to help me or take the time to put her makeup down to do her job.
I strolled through the rest of the store and was never approached by other employees either.
This store is nothing special, if I want hair color or make up I’ll go to a department store.

Atmosphere: Open, inviting. Easy to find products. ³⁄₅
Cleanliness: Very clean. ⁴⁄₅
Quality: Products are as good as any, but their selection is good because all the different products are under one roof. ³⁄₅
Price: Eh. Not the best, but convenience is what you’re paying for. Sometimes they have good sales. ²⁄₅
Customer service: When I seek or wait for assistance, I’ve always had a hard time getting it… so far. ²⁄₅
Average rating: 2.8