Richard Mayes Auto Service

They have worked on both my kids vehicles while they have been in college. Every time the work has been done quickly and to the estimate provided. All work has been exceptional and they corrected the problems the first time.

Those guys don’t really know how to fix cars. I went there last year because my engine light was on. It took them more than 3 days for nothing. And then I went to Auto zone, and the sales man told me to simply replace the EGR sensor for 24 dollars, and guess what, my engine went off! Next time, go to Auto Zone on dickson st first!!! They have no idea about cars

Now, here is the problem, I cannot review any actual work they did because I never got to take my car to them. I tried, but ended up having to go someplace else.
Heres what happened:
I was looking for place to get my alternator replaced, as it was going out, and so I was calling around town trying to find the most reasonable prices. I am not made of money, so I needed to do some research. I called Goodyear in Springdale, they over charge for their labor, I called Complete Auto Care in Fayetteville (which is where I ended up, and it worked out well), and I called Richard Mayes.
When I called Richard Mayes the person who answered was a male, never said their name so I wouldnt be able to tell you but was so soft spoken I almost didnt hear them. I then proceeded to say that I needed an estimate on a replacement alternator for a 2004 Dodge Durango, the guy said ok and put me on hold. 25 minutes later I was still on hold. This was at 8:30am, so it couldnt have been that super busy, but I just hung up, I didnt want to wait anymore.
I thought, because the website says that they will take care of «your son or daughter» that it would be a reasonable, friendly, and affordable place to go… well I guess I will never know, because they wont take you off hold to get you any answers. Sorry Richard Mayes, I had to take my business elsewhere.

I no longer live in Arkansas and have not had any further contact with this business. This update is in response to the reply to my original review, posted by a family member of the owner.
As I stated in my review, I had always had stellar interactions with the crew at Richard Mayes. It was because of this that I was so shocked at what I witnessed that day with my friend. If not for that one incident, I would continue to recommend the shop to others.
It is useful to hear the other side of the story. I was never made aware that they had attempted phone communication; my friend waited the whole day to hear from them and finally called them, at which time they informed him they had completed repairs and expected payment. I now understand that their doing the repairs without authorization may have been an act of good faith and in the interest of efficiency. However, I am not certain that they communicated this well to my friend (it was a phone conversation, and I only heard one side).
Nevertheless, I stand behind what I wrote about what happened that day. I was surprised at the hateful attitudes of the employees there that day. I no longer recall names, but when we went in a man literally threw my friend’s car keys at him from across the room and walked back into the shop without a word. I asked a woman employee sitting in the office if he was going to come back and speak to us, and she said, «I don’t think so» in a rude tone. It was clear that they were all angry at my friend and wanted him to get the hell out of there.
In the moment it felt like a racialized incident to me. But, regardless of race, absolutely no one deserves the kind of treatment that my friend experienced — unkind, disdainful, and noncommunicative. To me, a repeat loyal customer, what I saw happening before my eyes was appalling and confusing. It was enough for me to end my patronage of the business.
I am sure that this business has thrived for so many years because they provide a quality service and do right by people. Unfortunately, I witnessed them at one of their low moments. I appreciate the counterpoints to my original review; Unilocalers now have more information about this business on which to base their decisions.

I was in a position that most service centers would have really ripped me off. (Engine was severely overheating) However, Mayes was honest, replaced a hose and I was on my way with no problems. Give them a try for an honest, dependable auto shop.