Ntb National Tire & Battery

This is the worst NTB in metro Atlanta. Poor customer service, slow, dirty, etc. I’ve lived in Atlanta all my life and been a NTB customer for 30 years. Ill never go back here.

Took our car I’m at 1pm on a Sunday to check out a flickering headlight. They close at 6 on Sun., so when we hadn’t heard from them by 5:45 we called to see what was going on. The guy who answered the phone took our name and make of car and put us on hold. AFTER 20 MINUTES ON HOLD we drove up there — with the phone still on hold and blaring their message about how important we are to them. They acted very surprised even though they couldn’t deny the obvious fact that we STILL ON HOLD! Then they told us they couldn’t find anything wrong with the car, probably because they just never looked and wanted to go home! We certainly suggest you find someone else to service your cars!

This place scams, plain and simple.
I shopped tires online and found the best price to tire quality ratio at NTB. I set up an appointment online where I got the total price for the service. It wasn’t pre-​paid, but it did have the total price including tax.
I get to the shop, which seems modern and relatively clean, and proceed to check in. I confirm with the price with the guy and he says, «Ooohh, you did that online? We don’t have all the same codes that online does here at the store. Let me see what I can do for you.»
He proceeds to check what he «can do for me» and tells me the best price is somewhere around $ 150 more than what I had confirmed online. I told him no, I got a confirmed price online. He says, «Let me check this other code». The price goes down $ 50. I flat out tell him «This is really sheisty, I got a confirmed price online, including tax. I want that price.»
«Ok, let me check this one last code» he says. Lo and behold, I get the same price, TO THE PENNY (!!!).
This place totally baits and switches. I feel sorry for the less confident folks that go into that place as they will totally take advantage of them. If you get a great deal online, prepare to fight for it in the store. One of the most immoral businesses I have ever dealt with.

Went in for an oil change and was told they could not remove the plug. They would have replace the entire pan and plug for a whole whopping $ 1648.28. Took it somewhere without a «free oil change coupon» and had no problems.
AVOID AVOID AVOID
Just because I am female does not mean I am stupid.

This is my favorite NTB in Metro Atlanta. They are always nice and friendly. Quick, if you get there early. But Lord forbid you get your tires rotated at any of these locations. Seems like that takes another 45 minutes to an hour. I moved from this area so now I visited another location. I wasn’t too please with one spot because they were slow. I am contemplating driving 40 minutes to come back to this location. And that says a lot because I drive a huge SUV!
The waiting area is nice and clean. They have vending machinces, a TV, magazines/​books and even coffee. It is a very clean store. I wish all automotive places were as clean as this location. Managers are always nice and they open right on time!