Kirby Co of Fayetteville

They are fraudulent and lie. The staff are disrespectful to new employees. I wont let anyone do another demonstration from Kirby again.

Hi,
On Wednesday 07/​15/​2015 my husband just pulled in driveway and here drove up a vehicle with salemans, They came in and did a demo and I liked the results however my wife was not home at the time so I asked them to come back and so they did and did a demo for her, While performing demo on mattress they tore a big whole in a 3 month old mattress did not say anything, so we ended up getting the Kirby and we said something to Patrick which he stated he would bring out more cleaning supplies on Friday 07/​17/​2015 for the damage done. Patrick no showed and no call. Well on Thursday 07/​16/​2015 I decided to Kirby they then directed me to Rick the owner at the dealer, Called Rick he told me he would have it repaired I told him I would talk with my husband and let him no. Well not to long after that he called me and said well we can redo the contract and take off money, So this weekend I and wife discussed the Kirby and we decided we do not like it, Its to heavy, hard to move around and do all the features it has, I called today and was told oh your three day has expired which was Saturday, I told Rick that I was told thirty days he said no, SORRY. I have asked for a new mattress and my old vacuum back which it is only 7 months old Shark Professional. Rick said I don’t know what to tell you. This is not the kind of service I expected. I am thinking of getting a attorney and contacting the local T.V. station and the BBB

This place is horrible. I had a sales man come to my door and leave a flyer in the mail it didn’t say Kirby anywhere on it. It said text or call if you need your carpets shampooed. So of course I called the man thinking sweet I really need this done to leave this house and move.
Well the guy shows up dressed like a creepy Persian man, he came right in the house without being invited in and tracked stuff all over the floors, so fine whatever he was shampooing the carpets anyway. First off he didn’t come to my house until 9 pm at night he was 5 hours late. My husband was not home and it was awkward. He had another guy (I guess his trainee) carry in a vacuum thing (the kirby). Well he left the guy there and the guy started doing his spiel, and I told him straight out I just need my carpets shampooed you don’t need to sell this, or try to I don’t want to buy. He didn’t take no he kept going, I told him 15 times and he still persisted. Mind you the other Persian guy left him. And by now it’s been about 45 minutes the vacuum or whatever is still not set up. And he sees I have cats, he is like oh I’m allergic to cats, um excuse? Well than pack up and leave like I’ve asked you multiple times. He called his boss and his boss told him to go wait outside so he did and I told his boss again about 4 times to stop I don’t want to buy this. So he keeps sitting up. And than he tells me well you thinka bout it I’ll be back tomorrow. I said no I’m moving tomorrow I’ll find someone new. So I figured that was it.
No! I was wrong.
I’m in the middle of moving my house with a few friends and he shows up, unannounced at my house. He started sitting up his vacuum, doesn’t say anything to us, doesn’t let me know he is there nothing. Then he comes in the house uninvited again he just opened the door (granted we were moving but still that is rude and not okay) and he said I’ll just work around you guys. Mind you i’d told him multiples times I don’t want to buy a vacuum and I don’t want your services. He started in and I told him no I don’t want this done. We are moving and I’m leaving and I don’t ahve time for this today. He said okay well I’ll just come back later, um excuse me I said I don’t want it. So he doesn’t listen of course and he leaves his vacuum all of the pieces set up on my porch and leaves it there all night for over 24 hours expecting me to call him to tell him when to come and do my house. Well I never called, because I’d said multiple times I don’t want your services!!! I’m not sure who to report this to but I can tell you right now if they ever come to my door again I’ll call the police. This was ridiculous, and I’m extremely pissed. Let me tell you if my husband would have been here and not deployed he would have flew off the handle.
Plus you do not flirt with people while setting up vacuums. He hit on me and my friend multiple times. This is not okay.