J & R Appliance Services

We have had an absolutely horrible experience with J&R. They are one of the choice warranty repair companies of Electrolux in our area, so when our washing machine became defective and we filed a claim with Electrolux, they sent over a J&R technician. As others have said, the technician spent a whole 1 to 2 minutes «debugging» the problem, and claimed he needed to order parts. He said they would call us when the part was ordered. A week goes by and we haven’t heard back. We call them, no answer, and their voicemail is full. We call Electrolux, and even they said they had problems getting a hold of them. Electrolux informs us they will be calling us shortly to discuss the problem. Finally, we get a call from J&R, and they never ordered our part. So we’re forced to wait another week while the part they were supposed to order gets in. They schedule a time to perform repairs, and on that day they never show. We call them only to find out that «that scheduled repair isn’t in our records.» We’re now almost in week 4 of our washing machine not working, and we still haven’t been able to schedule a time for them to come and perform our warranty repair.
I cannot stress enough how bad of an experience this has been working with them. Unprofessional, unresponsive, and unorganized, to say the least.

J&R was assigned to our case by Electrolux. We were assigned a window of 12 — 4. No one showed up and no one called from the company. No one answered the company phones when I tried to contact them. J&R even had the audacity to tell Electrolux they tried calling me to confirm my appointment and I never answered which was a complete lie! I wasted a day from work sitting around expecting them to show up. HORRIBLE SERVICE!

Efficient, effective, great customer service, and the job was completed same day. Would definitely use this company again.

After another repair company didn’t show up, J & R were scheduled. They called ahead of time, and actually showed up a little earlier than the 1 ½ hour window we were given. Ricardo was friendly and professional. Came with the parts we needed and fixed our dryer quickly. We were very pleased with this service.

J & R was dispatched by Frigidaire to fix my refrigerator. Tech shows up on May 19^th and states he needs to order a part and will call to set up a time to complete repairs. After a month, no call. I finally had to call J & R on June 17^th to get the status of the service call and apparently the paperwork was lost or something. A tech was scheduled to be here today (6÷18÷15) from 2:30−4pm. Tech calls at 2:30 and says he’s on his way and will be here in a few minutes. Two hours later he’s a no-​show. Called J & R and they state they cannot reach tech and someone will call me tomorrow. Called Frigidaire back and told them the situation and they are dispatching another contractor. Now I have to start the whole process over again with another service contractor.
Would NOT recommend J & R ever!

J&R was referred to us by our service contract company to repair a front loader LG washing machine. We initially sought help and were sent a different company. After 2 months, parts orders, and visits, we still had no washing machine.
We requested another repair company, and were quickly contacted by J&R. We set up an appointment a couple of days later. Before the appointment, we were called to give a detailed description of the problem, so parts could be brought at the first visit.
The repair men arrived and went to work on the washing machine and everything was done about 30minutes later. After 2 months of bad service from another company, J&R got us squared away in 1 short visit.
Quick and professional.
Now we know who to request for any other appliance work down the road.