Hampton Inn Long Island – Brookhaven

Had a serious issue that could have been completely avoided had the Hotel Staff handled professionally and responsibly. Unfortunately they practically ignored, and I was severely inconvenienced. Would NOT recommend staying at this hotel location EVER. Avoid!

Average Hampton inn. Had a few problems during my stay but management resolved them. They need to be more proactive with maintenance.

It was relatively clean, comfortable, and the staff were friendly. I did check, after reading other reviews and my bed linens. towels, bathroom areas were all clean. One drawback… the stupid computer are locked down like Fort Knox so if you need to polish up a power point forget having access to any images. It was a little ridiculous and made prepping for my presentation impossible. I will say that the breakfast was good but when I used the last of the waffle better the employee in charge just stood there like a dope when I asked her for more batter.

UPDATE: Hampton Inn’s own website promises, «…you can count on friendly, helpful service and so much more. Guaranteed. If you’re not satisfied, we don’t expect you to pay.»
But what they don’t tell you is that this guarantee DOESN’T APPLY if you make your reservation through, say, Priceline or
. They refused to refund me for this stay.
ORIGINAL REVIEW: I hate to write this review because I love Hampton Inns. I stay at them whenever I can find one on the road. But this location appears mismanaged (un-​managed?)
Despite a request to put my phone on Do Not Disturb while I did some business, I received two calls in the middle of my business. After the second time, I asked to speak to the manager, but the dizzy gal at the front desk wouldn’t put me through to complain.
Free, hot coffee fresh all day? One of my favorite features at Hampton Inns. Except this place ran out of coffee yesterday at 5 PM. Today, there was coffee, but no whole milk or half & half.
The carpets here are ratty and need to, at least be thoroughly shampooed if not replaced. The windows are filthy. The air conditioning smells moldy. The ice machine on my floor was out of order. The back door of the hotel (where your car would be parked) is not operable.
I would have spoken to the manager about these issues instead of posting them on Unilocal had the gal at the front desk put my call through to him. I figure he’ll see my comments here.
It also pains me to write this because I stayed at this Hampton location several years ago and really loved it. The conditions here have deteriorated considerably since my last stay here.
Hampton Inns are such a good value, and the price for a room here is certainly low. But, in this case, you get what you pay for. There are many options for lodging nearby. I suggest you do your homework before you decide to stay here.

Stayed here for four nights. At first it looked like a good choice with nice rooms and comfortable beds. However, using the facility we discovered some annoyances. Some doors from the rear parking lot don’t allow entrance. The card readers are there, but either they are broken or they are turned off. The sixth floor room we had faces 495. The traffic noise, at night is disturbing. Hotel was full on most days of our stay. Ice machines on the 6^th and 5^th floor were out of ice in early evening on at least one night. Fitness room has towels, and a restroom with nice shower facility. However, the equipment is very limited and one treadmill was not useable, the elevation mechanism did not work. thee fitness roomhas a bottled waterdispenser with cups, but no water. There is a drinking fountain i the room Have coffee in the lobby during the day, however they only provide the artificial creamer — no milk or half and half. The coffee tends to be luke warm most of the time. Nice touch, lemon water In front of the check in desk

One star for sheer incompetence. No laundy service!!! What sort of «full service» hotel does not have a laundry/​dry cleaning service? Worse, they have the bags and forms in the room. When I headed down to the lobby, I was told they didn’t have the service right now and has not for a week. What manager let’s this happen??? Now I am scrambling before an important meeting looking for a dry cleaner. Seriously WTF? Off the list for sure.

We checked in and put all our stuff in our room and it seemed clean, but after spending 30min-​hr in the room we quickly realized how filthy it was. The room it’s self and the bed were fine. The bathroom on the other hand… Was disgusting! The mirror had tooth paste all over it, toe nail clippings on the floor, not even sure what was all over the back of the shower wall, but it was gross. The floor was sticky and had brown spots that looked nasty as well. The bathroom door didn’t shut (not a huge deal, I mean we had a king bed suite so only the 2 of us, but still a shutting bathroom door would have been fabulous)! The ceiling lights in the whole room didn’t have the trim on them, looked like someone cut a hole in the ceiling and threw a light up there. The lady that checked us in was very polite, but the man that I went to about a refund or another room basically called me a liar and said the room had just been detailed. I always try to stay at a Hampton because they are usually the cleanest… usually. We eventually got the man to get us another room and it was clean and worked just fine for us… Don’t stay here. For over $ 100 a night I expect a clean room don’t you?

It’s weird; you would think every Hampton Inn would be pretty much the same. This one stands out in a lot of ways. The staff is very friendly and the rooms are great. They are well laid out and the bed is bizarrely comfortable (although really, a cinder block would feel good after the drive from VA to NY, as long as I had a pillow.) The free breakfast is average, the coffee is good. The only reason I gave 4 instead of 5 stars is that the price can sometimes be a little bit high for a Hampton Inn. Also, GPS does a less than stellar job of guiding you to the hotel from the Expressway, but that’s not really the hotel’s fault!

WE enjoyed our stay at this Hampton. The check in was great, the breakfast was very nice and the room was great. The staff that checked us in was wonderful. They even let me check out late.

Here’s the story: I tried booking a room through Expedia for 179 a night… When I called the hotel to confirm they have an available room, they said they have no rooms available and that they were overbooked BUT they’ll find me a room?! They were very confusing and I don’t think they knew what they were doing. Hampton in. Needs to rethink there staff if they want more business. The people on the phone were not nice and thought I was dumb questioning if they are offering rooms on Expedia how the hotel was overbooked. Confusing. I stayed at the Marriott residence in holtsville and was sooooooo pleased with the service.

If you are handicaped, pass this hotel by. 4, that’s right, 4 handicapped spots at the front of this 6 story hotel. That’s it!!! There are 2 more in the back but nowhere near an entrance so I don’t know why they bother. Room was clean but the carpet has a design carved into it so who knows what lives in there. Bed was OK, but the sheets didn’t fit. The fitted sheet only covered half way down the side of the mattress and I would wake up with it wrapped around my feet because it kept popping loose at the corners. The free WiFi is a joke. Had to hotspot my laptop though my phone to get any decent download speed. It is 11:17pm and there are at least 10 kids playing in the hall and the hotel staff has done nothing about it. For a Hampton Inn it is very disappointing. Will not stay again.

During a recent business trip to Long Island, I had the opportunity to stay at Hampton Inn Long Island — Brookhaven. It’s not too far from the Islip airport, it’s right off I-​495. I had an OK stay here at this Hampton Inn.
It’s a bit convoluted getting into the hotel as it is along a service road along 495 and the GPS might throw you for a loop. However it’s a spacious area with plenty of parking. The grounds and exterior appear well kept. Upon entering, the staff was nice and got check-​in completed with minimal hiccup. There are very wide hallways on the floors. The room itself was ok, with all the things you expect in a Hampton Inn room including mini-​fridge and microwave. The wi-​fi was a bit spotty sometimes. Speaking of spots, there were some spots on the chairs and the carpet was pretty worn, I’d think the room had seen newer days. The cover to the AC unit was loose when I grabbed it to open it and turn it on. There was a punched-​in place in one of the walls that stood out. The bathroom was clean and acceptable. The bed appeared clean and it was a very comfortable bed as well. In the morning, the standard Hampton Inn breakfast was offered, and it was an adequate start to the morning. It was nice to have the lemon water pitcher waiting in the lobby to refresh yourself with a drink when you came in also. Check out was seamless.
Bottom line: Hampton Inn Long Island — Brookhaven is an adequate place for business lodging in the area. Comfortable beds, clean bathrooms, and nice staff. However there are some other things that put them into the 3 star A-​OK category as noted above. I’d use it again for a business trip.

I’m a fan of Hampton Inns and this one was pretty decent. It was on the newer, nicer side. A standard, basic Hampton Inn experience!
I was so tired while I was here, I barely remember much of it except crashing.

Stayed here for 3 nights this last week. Basic Hampton Inn hotel experience. Only one issue we had– a minor one that could be a major one under the wrong circumstances. Since our stay was multiple nights, we emptied out our suitcase into the dresser that had the tv mounted on it. Later, as we were changing to go out, my wife opened one of the drawers and began to turn away. I was sitting on the edge of the bed and watched the tv and dresser begin to tip forward and fall to the floor. I caught it, and no one was hurt, but if there was a little person there it may have harmed them when it fell over. We told the people at the front desk, who seemed enthusiastic about fixing the problem– we were thinking earthquake strapping or the like– but when we came back 12 hours later nothing had changed– so basically the dresser was unusable. Otherwise, the stay was fine. Desk people were pleasant, the breakfast buffet was nice and the food was decent, and the hotel itself looked in good condition. We would return.

Holy $h!t — commuting from Farmingville to Long Beach is far!!! Good thing you’re freeway close.
Decent room. Kudos for the flatscreen tv. The water pressure in the shower is weak, though. I can only imagine great grandpa might have slightly less psi trickling from his withered crank than this hotel shower.
The complimentary breakfast is comparable to any midrange chain hotel, and very convenient when you’re in a rush to get through traffic on the expressway. Thank goodness for the giant bowl of bananas. I think I grabbed at a bunch of those potassium packed snacks. If you don’t have time to sit down for breakfast, then snag a brown bag on the go from the front desk. I think it had an apple, a cereal bar, something else, and a bottle of water. A well balanced meal to get you through the morning.
There’s two elevators. Nice. Too bad one of them was out-​of-​order during my stay. Oh well. It’s still better than climbing six flights of stairs.

This is one of the worst inn/​motel/​hotels I’ve ever been to, and there are quite enough reasons why:
1) The staff may be friendly, but that doesn’t necessarily mean that they are tentative. At the check-​in, they completely fail to ask you of your preference of a non-​smoking/​smoking room. As I’m always asked about my preference prior to the assignment of the room, I had no worries. Well, I guess here, if you forget, they give you a smoking room, and DO NOT LET YOU CHANGE IT. This room is terrible and just reeks of Febreze. I want to barf.
2) The thermostat in the room doesn’t even function. As I called the front desk to inform them that the thermostat was totally unresponsive to the pressing of ANY BUTTONS, they sent up an «engineer» who just ended up turning the heat on by taking the machine apart. He left letting me know that «You just can’t turn the temperature down.» So if you get too hot later in the night while sleeping, great! Hampton Inn wants you to burn and suffer.
3) The hotel shuttle provides poor service at night. As any hotel shuttles provide ²⁴⁄₇ service from the airport, you do NOT want to pick Hampton Inn if you are coming in from a late flight. They tell you that it will arrive in 10 minutes, but I sat there waiting for 10, 20, 30 minutes. When I got upset and called, they answered by saying, «Our driver is already at the circle.» Their driver, purposefully chose to park at a spot where the guests clearly CANNOT see the bus. I guess the desk called and told the driver to pull up — -when he did, he did not help with any luggage but simply open the door and not say a single hello or greeting of any kind. I was highly offended and could not believe the terrible service Hampton had to offer.
4)You can clearly hear the next door taking a shower. The water sound is too loud, you will probably wake up in middle of asleep.
Don’t waste your money here. Its over price and over rated.
I will not be coming back. Ever.

This was a solid Hampton Inn experience … including the usual Hampton breakfast (in a very nice breakfast room). Incredibly convenient location; just off the LIE, and with a bit of navigating you can enter and exit the property at a stoplight. Nearby dining included Applebee’s, Friday’s and Burger King, among others. The adjacent shopping plaza had a Kmart, grocery store and liquor store.
The room, too, was standard Hampton fare. Comfortable and well laid-​out.
But what I really appreciated was the staff’s attentiveness. They seem to get a lot of regulars — the hotel seems popular with truckers in the area — and the breakfast staff in particular recognized regulars by name. That kind of warmth can’t be taught; they have some treasures working for them here.
Convenient to ISP airport, not far from the Ronkonkoma LIRR station, and about an hour or so from the North Fork wineries. If I find myself on Long Island again, I’d easily choose to stay here.

When I got to the hotel (in early July 2012) the grounds, great room and lobby were very nice. Lobby was small but I am not complaining. We went to the fifth floor to our room. It smelled kind of funny but didn’t say anything to my boyfriend. When we got I the room the smell was worse. It was a musty mildew smell. I checked another floor to see if the whole hotel was that way or just that floor. It was the floor. I called down to get our room changed and the staff was very nice and apologetic. We did not have any problems the rest of our 3 night stay.
This hotel has a pool we didn’t use it but we went to look at it and it was nice. They have a pretty gazebo in the back. Breakfast was awesome there were a lot of choices. We were also given free ice cream. It was located in the lobby one afternoon.
I would stay here again

Upon checking in and getting to my room I realized exactly how tired I was, since I went to bed at 1am the night before and woke up at 5:30 to get to BFE Long Island for a meeting and training.
First thing I noticed about this place was it looked nice and was an easy location. Getting to my floor, holy smoke… no really holy smoke its smelled like someone smoked cigars on the floor. I get to my room and thank god the room smell recently cleaned «smell».
After getting comfy I decide to take a nap, set my alarm on my phone and decie to check in on Unilocal and four square. Reading comments on four square I see some comments «BULLET HOLE IN ROOM 200something» No fin way… Damn and I’m on the 3^rd floor. So hotel isn’t nearly as nice and Long Island is as ghetto as any other american town.
Right as I am falling asleep i hear, «vrooooom», or whatever noise a vacuum makes. Seriously its 4:20 you should be out back taking a hit not cleaning… jesus.
Long story short they stopped and breakfast was ok ONLY Gluten Free option was an Apple.

If you ever use Southwest Airlines to fly to NYC, you have to figure out where to stay there, and how to get into Manhattan. We found this Hampton Inn, in Farmingville (it’s called Brookhaven), to be a good stopover for the night you arrive. Mainly because it’s reasonable, and has courtesy shuttle from both the airport and to the train station.
It’s a typical Hampton, with a free breakfast, and free internet. You can also walk over to a mall nearby, for groceries, or a meal (we had the half price appetizers at the Applebee’s after 10 pm).
The staff is extra friendly, and everything worked out fine (we arrived a little late on the weekend, so the shuttle wasn’t available, but they offered to pay for a taxi from the airport to the hotel… which cost them $ 45).