Mulligan Construction Windows & Siding

All in all from a job satisfaction level and support level they did fine for installation. I had gutters, siding and a new roof done about 10 years ago. This company falls flat on its face when it comes to service. You can call service and get it on there list, but you have to wait for ever to get it done. It took me 4 to 6 weeks the last three times I needed service on my roof. For three years now, the shingles just fall off and slide down the roof. I call repeatedly to get them re-​installed and it takes forever. I ended up calling and texting my sales person, George H, but he finally got fed up with the calls/​texts and just blew me off by giving me the owners phone number. I guess this quote on their website about George H. does not apply -«client’s comfort level is always met.» Yeah right. I called the owner to set up a meeting to find out what to do about the problem and to investigate who was at fault as my 10 year labor guarantee is up this month. No call back. I feel it is there operating mode to avoid call, not be in the office and not to return calls just to see if you will just go away. They have a A+ BBB rating, but I can not understand why. I filed a complaint with the BBB and so far they are blowing me off too. I guess the only avenue to resolve my issues is contacting the Michigan Attorney General and file a complaint.

All Mulligan has done so far is provided an estimate, took a deposit for the work to be done and given us the runaround. What they were supposed to do is remove a crumbling driveway and repour it.
My husband used Mulligan in the past for some work at his home. At the end of May, I was in the process of getting estimates to have the driveway repoured. I just happened to see «Mulligan Construction» come up on the caller ID so I answered. They wanted to know if there was anything we needed done, so I had them come out to give us an estimate on the concrete work.
At that time of year, getting anyone to come out for a concrete estimate was a challenge. Several companies I called never called back or when I did get a hold of them, said they were out of our service area. We managed to get three estimates. Mulligan was the lowest-​priced one. Since my husband is planning to put the house on the market, he decided to go with Mulligan due to cost and because they had done work for him before. When Bob came to take the deposit, he told him they might even be able to get the job done that week. That was on ⁶⁄₂₃.
As of 8/​8, no work had been done. I called and talked to Carmen, who checked with Bob. There was a crew finishing up a job in our area, and they may be able to start breaking up the old concrete on ⁸⁄₈.
As of the morning of 8/​20, still no work done. I called and talked to Pam. She was going to check on the status of our job and get back to me as soon as possible. Pam never called back.
A couple weeks later, Tony, the crew chief, came to the house on a Saturday to look at the driveway. He told my husband it would be a quick job, and he would get started the upcoming week. Didn’t happen. My husband reached out to Tony again, who said he would definitely start the tear out on ⁹⁄₁₉ or ⁹⁄₂₀. That didn’t happen, either.
My husband talked to Tony, and I talked to Madge on ⁹⁄₂₃. Tony told my husband we are «next on the list,» and the job will be started ⁹⁄₂₄. Of course, we’re skeptical. The driveway is now the LAST thing we need done before we can put the house on the market – so much time has passed that all the other repairs, upgrades and cleaning are now done.
Update as of ¹⁰⁄₆: The driveway is still not done, or even started, but I have a funny story to add. (Not «ha ha» funny, but «are you $&%@ing kidding me» funny.) My husband answered a knock at the door one day last week. The guy says that he’s doing some work in our neighborhood and asks if there is anything we need to have done. My husband looks at his shirt and sees that he is from MULLIGAN!

All in all from a job satisfaction level and support level they did fine. The salesman did a good job and truly seems to have concern for his customer’s needs. The crew (my crew leader was Tom) and I would not ask for anyone else. He did a good job and was also truly concerned about me the customer. One of his helpers was not so concerned. There were a few mishaps on the job and either the salesman or the crew leader always offered to fix whatever it was. As a matter of fact the crew leader did such a good job I gave him what I thought was a healthy tip upon completion.
Now with all that said there were a few items that needed to be reconciled and this took several months. That is not the bad part. The bad part is I sent two to three letters to the PRESIDENT of the company and he just blew me off. NOT one response. To me that show me he does not care about his customers. I too run a multimillion dollar company actually an international company and no matter if a large automotive company has a problem or one of my smaller customers that only purchase 1−2K of product a year, I treat them both the same with respect!
So take this for what it is your choice.

Horrible company. They did the trim on my house and it didn’t last a year. They hung a gutter with the slope going away from the downspout. They covered the soffit vents with new trim without re-​cutting new holes. Then they put vent screens over the covered hles so I wouldn’t see it.