Farmington Car Wash

A couple weeks ago, I had my car washed at the automatic wash at Farmington Car Wash. The attendants were banging the wheel wells rather roughly (to dislodge snow, I suppose), so I got out and checked my car immediately after the wash. I discovered three new scratches on my rear bumper — parallel, in an orientation as if made with a swiping object from above, and with ragged edges, underlining their newness. Furthermore, after heading home and getting a better look at the car in the sunlight, I discovered numerous swirls in the clear coat, which are caused by improperly-​cleaned car wash brushes.
After considerable difficulty in contacting owner Christian Nickerson (which included him answering his cell phone, pretending no one was on the other end, and hanging up), I finally met with him today, whereupon he denied responsibility on the following grounds:
— The car is not brand-​new, and I therefore couldn’t possibly keep track of changes to its physical state
— The car is not brand-​new, and therefore it doesn’t matter if he damages it
— Maybe I had a dog and that did it
— Maybe _​I_​did it and I just don’t remember, because thinking is hard for girls
— He can’t see the swirls in the clear coat in cloudy weather, and so they therefore don’t exist
— If the scratches were caused by the rollers, they’d have to extend unbroken across the entire length of the vehicle, because the thongs on the rollers are as long as an entire car and completely hug the convex/​concave contours of the roof and rear hatch like suction cups, apparently
— I’m a woman and therefore must be easily confused and have only a dim, half-​thinking grasp of the world around me (not outright stated, but implied via demeanor)
I got the message that Nickerson wasn’t going to come through when he pointed out an old scratch on the driver’s-side door and tried to argue that, hey, maybe the scratches way in the back on the bumper were part of the same incident — and, if not, well, your car already has a little damage, so does it matter if it gets damaged more? So: Don’t go to Farmington Car Wash unless your car is just off the lot, because otherwise Christian Nickerson thinks it’s his prerogative to smash it up!