Wright & Filippis

We went into this store to buy some compression socks. Socks. We waited for about ten minutes before anyone asked if they could help us all the while seeing at least five or six employees who were either trying to get the printer to work or were passing work and asking questions between each other while essentially ignoring us and the two others waiting to be served. It was like none of the employees could do their jobs without asking another employee questions.
Once we were asked if we could be helped, we were asked if we had signed in. We hadn’t and while it was a quick thing to do it seemed rather non-​value added to do so. Remember, we were buying socks for our aunt. We asked that they look up the last time we bought socks so we could get the same ones only to be told that they didn’t carry those any longer and anyway, we needed a prescription. A prescription for socks. When I questioned that, I was told that it had been awhile and after we got the script we would have to bring our aunt in for fitting. Fitting for socks. Our aunt is in an assisted living apartment and is in a wheelchair. Now I know that these are compression socks but most anyone can measure an ankle and figure out a size, can’t they?
So, we left there because we didn’t have a script. While my wife drove, I went in Amazon and found what we needed at roughly half the cost of W&F over the counter socks. We will have them tomorrow.

Really poor service today… signed in and not acknowledged for 15 min though plenty of staff who were actively socializing amongst themselves.3 other customers also waiting ahead of me and all said they had been there at least 30 – 40 min. totally understand insurance verification takes time etc but if process not even started… after ¹¹⁄₂ hours of going no where fast (and after overhearing them use incorrect doctor name contact numbers etc which I provided/​corrected) and unable to talk to manager bc on conference call I left…1. Greet your customers in a TIMELY fashion 2. ASK if information unclear or needed 3 manager SHOULD be available… BINSONS HERE I COME