Lieblich’s Nine & Middlebelt Marathon

On one of the coldest days of the year I managed to get a flat. Called Leiblich’s and they confirmed they would get someone out within the hour. 30 minutes later, the truck comes rolling in. My spare was hard to get to – mounted under cargo box of my truck. The service tech did a great job. If you need roadside or towing in Farmington Hills, these people do good work.

Absolutely the cleanest, most organized service station I’ve ever seen. Free air. Friendly staff.

Outstanding AAA roadside service, above and beyond, from Lieblich’s Ron Barnett! My uncle’s car broke down tonight — in complete darkness and winter cold — less than a mile from his apartment at the Home for the Aged. Tow truck arrived promptly (call #9262) to take the car back home, but unfortunately my uncle simply could not climb up the high step into the truck passenger seat. We had to call a cab. Ron treated us like family, helping my uncle and me all the way, waiting patiently with us for the cab to arrive, even getting us a wheelchair from the people at the reception desk. Lieblich’s is lucky to have someone like Ron.

Showed up 15 minutes before closing with a flat tire. Person at the front desk would not turn on the air. Thank you for being a good human being and helping those in need. Remember to pay it forward.

Lieblich’s towing is quick, efficient, friendly. The driver was nice enough to give a quick assessment of what he thought was wrong with my car first, including trying to jump the battery first.
However I had called to have my car towed to our neighborhood repair shop after the flood incident, the serviceman talked me into taking the car to the dealer, rather than the repair shop we had planned on. We were probably going to make an insurance claim on the damages, and he wrongly informed me that the only places insurance companies would deal with were dealerships or body shops. The dealership had a higher charge for assessing the problem than our mom n’ pop repair shop we use, so we wanted to go there. But his high pressure «sales» to take it to the dealer made us change our mind. Later, we found out, the towing companies get a paid a higher rate if the insurance claim is made. We also got the feeling there were some kickbacks involved here.
After towing it to the dealership, we talked to our insurance company, and they told us they would work with any licensed repair shop. We had to call AAA and explain the problem and get the car towed again. But the dealership would not release the car, because of a greater than $ 120 towing fee they felt insurance (or us) was supposed to pay Leiblich’s. We had not even decided whether or not to file the insurance claim! The car had to be examined first to determine the extent of the damage. Thankfully AAA fought our battle for us and got the car released and retowed (by Leiblich’s) to our repair shop of choice.
Again — they did a nice job actually towing the car. loading it carefully, not causing damage and being prompt and friendly. But talking us into something when they should not have was unethical.