UPS Customer Center

Never using this company again. Ordered a customized jersey from nflshop and they lost my package. they delivered it to the wrong house and now their telling me its going to take 8 business days… what BS. whats the point of using them if they can’t even deliver to the correct house

The worst customer service ever from this location. I took two days off from work to be at home to receive packages since they can not guarantee any delivery time other than 9−7pm.
After two days, they still haven’t been able to deliver the packages.
They find it totally normal: just a bunch of very incompetent people working in very poorly run office: do not expect any accountability from these people

Anyone who is not a UPS My Choice Member, I don’t know what you are waiting for. If you are tired of not knowing when your package will arrive. Or your not to keen on having a package just it out on your stoop until you come home. Then become a My Choice Member. In doing do you can have your packages held at will call and pick them up when it is convenient for you. In doing so you get to interact with the fine people who will be helping you at the UPS in Farmingdale. It only makes sense to pick up your package if you live close to this location. If not then have them deliver it to the house.

very bad customer service! this is what happens when you have a union running the show! never got my stuff on time 1 week late no one cares! going with fed ex for now on! ups sucks!

I hope you don’t end up needing real service from this location. UPS provides 800 phone number (dis)service, with lots of «I’m sorries» and «I wish I could help you’s» but no answers.
Our credit card was stolen over the weekend, new ones are being rush shipped and require a signature.
In today’s day and age is it reasonable to give a delivery window of 9am to 7pm and expect someone to sit around and wait?
Would it not be possible for someone from Farmingdale to first of all be reachable by phone (631 number) and give a 2 – 3 hour window, or
Couldn’t the website say something more informative than «out for delivery».
This is terrible service which reminds of something that is the same color as their uniforms.
UPS wake up and provide real service!!!

I walked in and had absolutely no idea what to do. There were computers to the left — clerks and shipping stations to the right. The gentleman I encountered was most excellent in assisting me with their computer and their process.
Step 1: Go to the PC to the left — CAPS LOCK remains on. Enter shipping info for recipient and sender. If you want to add additional insurance, what’s in the box, and then prints a lil tracking tag for your box when you’re done inputting info.
Step 2: Slap the tracking tag to your box and bring it to the clerks behind you.
Step 3: Clerks pull up your information, weighs & measures (actually she knew the exact size without pulling out a ruler), collects payment, slaps the shipping label on the box.
Step 4: Box goes down a ramp to be placed on a truck. I leave with no problems, no issues. And have my tracking information and receipt in hand with all the correct information. Roni’s happy!
BTW, this is not a UPS store. This is a Customer Center, which is a full-​service center on-​site of an actual UPS facility where shipments goes in and out through them.
After speaking with the staff I also found out that you can call the number on the back of your missed delivery slip to arrange a pick up after the facility has already closed. But this needs to be called ahead so they’ll have your package ready for you when you arrive to pick-​up. This is a convenience to those who have a MUST SIGN delivery but can’t be home to do so, so they can come after work to pick up their package.